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School of Communications
faculty member John Guiniven's piece "Making Employee Communication
Work" is the lead article in the current issue of the Journal
of Employee Assistance, published by the Employee Assistance Professionals
Association.
The article
discusses the ways in which breakdowns in workplace communications
can lead to myriad problems, and it suggests methods for closing
the gap between organizational communication and organizational
behavior.
Guiniven's
points include:
1) Take internal
communications out of the hands of public relations if that's where
it resides and put the responsibility in human resources.
2) Make sure
every communication program is two-way.
3) Communicate
what employees want to hear in a way they want to hear it.
4) Don't shy
away from negative news.
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