E-Net News

Changes to mail-service pharmacy provider

If you are enrolled in the university group health insurance program, please take note: effective April 1, 2012, Prime Therapeutics will replace Medco as BCBSNC’s mail order manager.


Here are a few highlights of some the important information that you need to know:

What’s the name of the new mail order provider?
The prescription mail-service pharmacy provided by Prime Therapeutics is called PrimeMail. PrimeMail is an industry leader in providing high quality prescription mail service and offers easy ordering online, through the mail and over the phone. Their member service agents are available Monday-Friday, 8 a.m. – 9 p.m. ET. PrimeMail also has pharmacists available to answer your questions 7 days a week.

I currently use Medco for mail-service prescriptions. What do I need to do to make the change to PrimeMail?
Participating members should have received a welcome kit around Feb. 27, 2012 notifying them of the change. The kit contains an engagement letter, FAQ, brochure and order form.

Will all my prescriptions transfer automatically?
No. By law, controlled substance refills will not be transferred over to PrimeMail. However, Prime will work directly with you and/or your doctor to obtain a new prescription. If you have an open refill at Medco for non-narcotic medications these will automatically transfer to PrimeMail.

Will my credit card information transfer automatically as well?
No. Credit Card Information will not be transferred to PrimeMail so members will need to provide that information. Instructions on how to provide credit card information is contained in the welcome kit.

Does Prime offer automated refills, similar to the “Worry Free Refills” currently offered by Medco?
PrimeMail does not offer an auto-refill program but they provide refill reminder notifications to all members. Members will be required to make a positive response to PrimeMail prior to a refill being shipped either through the web at MyPrimeMail.com, by phone or mail. This is aligned with BCBSNC’s philosophy to have the right drug in the members’ hands at the right time. This change will combat undue waste and cost for members and plans.

Will I get new ID cards?
Yes. ID cards will be reissued to members directly to their homes to reflect the transition to Prime Therapeutics. You will receive a cover letter explaining the reason for the updated card and instructions to discontinue use of your current ID card as of midnight March 31, 2012. Other communication pieces may be included with the ID card.

If you have questions about this change, please contact BCBSNC’s customer service at 1-877-275-9787.

Have other questions? Contact the HR office at ext. 5560.

Keren Rivas,
2/28/2012 11:52 AM