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Frequently Asked Questions


Benefit Graphic		 Here are a few frequently asked benefits questions received in the Office of Human Resources:

What surgical procedures must be precertified? (Precertification is the prior review and authorization of the procedure by CIGNA.)
  • Adenoidectomy
  • Carpal Tunnel Release
  • Cataract Removal
  • Cholecystectomy
  • Colonoscopy
  • Coronary Angiography
  • Hernia Repair
  • Hysterectomy
  • Hysteroscopy
  • Knee Arthroscopy
  • Lumbar Myelography
  • Myringotomy with Tube Insertion
  • Pelvic Laparoscopy
  • Sinus Surgery
  • Surgical Shoulder Arthroscopy
  • Tonsillectomy and/or Adenoidectomy and/or Myringotomy with Tube Insertion
  • Tonsillectomy and Myringotomy with Tube Insertion
  • UGI Endoscopy
For more information on precertification, please call (800) 621-4309.

What if I lose my group health insurance card?
Call (800) 845-3811, give the representative your member number and request that a new card be sent to your home address.

What if I lose my group health insurance card and I have to go to a doctor before a new card is issued?

If you are on Elon's health insurance plan, give the doctor/facility the following information:

Carrier: CIGNA Healthcare
Member Number: Your Social Security Number
Elon's Group Number: N449ASO
Verification Number: (800) 845-3811

How do I get 100 percent coverage for lab services?
Ask your doctor to submit your lab work directly to a LabCorp facility, or you can visit a LabCorp facility for services.

How do I medically insure my newborn upon birth?
Call the Office of Human Resources at ext. 5560 as soon as you find out that you are pregnant so that a benefits session can be scheduled and all pregnancy benefits issues may be discussed. At this session, paperwork will be completed and the procedure will be discussed to insure that your newborn is covered upon his/her arrival. Remember that if you are on individual medical coverage and you would like to cover your newborn as of the day of his/her birth, Human Resources needs this information at least two months
prior to the expected date of birth in order to accommodate the administrative process.

  
  Please contact the Office of Human Resources at x5560 if you have any questions.  
Elon University
Campus Box
Elon, NC 27244   
Contact Us 		 Last Modified:  8/16/05
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