A. Call 800-599-9370, give the representative your member number and request that new cards be sent to your home address.

Q. What if I lose my group health insurance card and I have to go to a doctor before a new card is issued?

A. If you are on Elon's health insurance plan, give the doctor/facility the following information:

Carrier: CIGNA Healthcare
Member Number: Your Social Security Number
Elon's Group Number: N449ASO
Verification Number: 800-599-9370

Q. How do I get 100 percent coverage for lab services?

A. Ask your doctor to submit your lab work directly to a LabCorp facility, or you can visit a LabCorp facility for services.

Q. Do I have to be referred by a primary care physician to a specialist?

A. No. You may go to a specialist without seeing a primary care physician with a $15.00 co-pay if in-network. In order to receive the highest level of coverage, always seek an in-network specialist.

Q. How do I medically insure my newborn upon birth?

A. Call human resources at ext. 5560 as soon as you find out that you are pregnant so that a benefits session can be scheduled and all pregnancy benefits issues may be discussed. At this session, paperwork will be completed and the procedure will be discussed to insure that your newborn is covered upon his/her arrival. Remember that if you are on individual medical coverage and you would like to cover your newborn as of the day of his/her birth, human resources needs this information at least two months prior to the expected date of birth in order to accommodate the administrative process.

Q. What is the deadline for changing one's TIAA-CREF deduction in a given month?

A. Human resources must receive your payroll deduction form no later than the 10th of the month.

Q. How do I change my TIAA-CREF fund allocations?

A. Call TIAA-CREF at 800-842-2776 and specify fund allocation changes.