Blue Cross Blue Shield of North Carolina

Below are links to several important Blue Cross Blue Shield of North Carolina (BCBSNC) Services.

Blue Discounts - Blue365 offers exclusive health and wellness deals, keeping you healthy and happy, every day of the year.

More information regarding Member Discounts and How Member Discounts from Blue365 works click on hyperlink below:

 Contact Information (Group # 012453)

• Website:
• BCBSNC Customer Service: 1-877-275-9787
• To Find Providers in NC: 1-877-258-3334
• Find Providers Outside NC: 1-800-810-BLUE (2583)
• Find Providers Outside USA: 1-800-810 BLUE (2583), or call collect 1-804-673-1177
Claims Forms (click on hyperlink) 
• Medical Claims Address: BCBSNC, P.O. Box 35, Durham, NC 27702 
• Prime Therapeutics® (Prime) Mail Order Customer Service: 1-888-274-5180
• Find Providers Outside USA: 1-800-810 BLUE (2583), or call collect 1-804-673-1177

BCBSNC changes mail order prescription program
Effective Sept. 30, 2017, faculty and staff covered by Blue Cross Blue Shield of North Carolina will fill mail prescriptions via Walgreens Mail Service.

Almost everything else stays the same, including the following:
• Your mail service phone number will remain the same
• The Customer Service hours of operation are still 24 hours a day, seven days a week
• You will continue to receive refill reminders
What you need to know after September 30:
• You’ll see the new name on your pill bottles, invoice and pharmacy benefit communications.
•  When it’s time to refill your prescription(s), it will be filled by Walgreens Mail Service.
• To see prescription information or request a refill (if your prescription allows them), visit or call the number on your prescription label.
• To protect your financial data, we did not move your credit card information. You will need to provide a credit card when filling your first prescription.
•  Validate your email address is on file.
• Validate your over-the-counter medications, allergies and health conditions when you go online or speak to a call center agent when ordering your prescription(s).
• If you don’t have refills, or if your prescription expired, ask your doctor to send a new prescription electronically to Walgreens Mail Service in Tempe, AZ or fax to 1-800-332-9581.
• The Auto Refill program is now available! Sign up online or tell the call center agent which medications you want in this program.
Questions? Visit

FAQ's for Walgreens New Mail Service

If you currently fill a specialty medication, please contact the Specialty Pharmacy with any questions regarding your medicines. 1-877-627-6337 Monday-Friday 8a.m. - 8p.m. ET

If you take a specialty medication, you will continue to receive refill reminders and the phone number and pharmacy hours will remain the same.  You may notice some differences however such as:
• Logos will be different on materials
• The box that holds your medication may be different
• Return address will be different
• Package inserts and receipts
• Name of the pharmacy on your credit card receipt.

FAQ's for Prime Specialty Pharmacy Service

The Blue Cross and Blue Shield of North Carolina mail order prescription program is provided through, which offers you the convenience of receiving up to a 90-day supply of medication delivered to you with free standard shipping. 

How your Pharmacy Benefits work:

Getting prescription medications is simple.
• Take your prescription to a participating pharmacy and present your BCBSNC ID card.
• The pharmacy will determine the cost under your plan and collect payment at the time of service.
• Claims are filed electronically. No paperwork is required.

Health Savings Account (HSA)

An HSA is a tax-favored savings account created for the purpose of paying for eligible health care expenses if you enroll in the High Deductible Plan. The HSA is an account set up by you. It allows tax free withdrawals to pay for qualified medical expenses. HealthEquity is the HSA administrator (Account # 18873).

Contact Information: Telephone: (866) 382-3510 

IMPORTANT NOTE:  Due to High Deductible Health Plan (HDHP) regulations, if you participate in Health Plan C with the HSA, you are not eligible to utilize the services of Elon University’s Faculty/Staff Health & Wellness Clinic.

Diabetic Information

Letter to Employees Regarding Diabetic Test Strips
Durable Medical Equipment (DME) Network FAQS

BCBSNC Member Services
The BCBSNC Member Services website offers participating faculty and staff a way to manage medical benefits in an organized and efficient way. It is intended to help empower, educate and excite members to take charge of their health and use all the BCBSNC tools to achieve their goals. Signing up for BCBSNC Member Services will give members access to:
• View plan benefits to see how the plan will cover a particular service
• Review explanation of benefits to understand what the plan paid and what is the member’s responsibility
• Understand out-of-pocket expenditures and see how much has been applied toward the annual deductible and co-insurance in that plan year
• Request a new ID card
• Find in-network doctors
• Take advantage of mobile offerings.
1. Go to
2. Under the Members section, select “Register Now.”
3. Enter the BCBSNC member ID number (found on the BCBSNC member ID card).
4. Answer the questions on the screen, and set up a username and password.