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The complexity of this new
environment will demand a new style of human-computer
interaction, where the computer becomes an intelligent,
active and personalized collaborator. - 1994~~~Technological developments are not
going hand-in-hand with a change in the way people
interact with computers. The currently dominant
interaction metaphor of direct manipulation requires the
user to initiate all tasks explicitly and to monitor all
events. This metaphor will have to change if untrained
users are to make effective use of the computers and
networks of tomorrow. - 1994~~~People were very self-confident ...
They put forward a goal that was ambitious, and that I
believe we may never achieve: to build agents that are
very intelligent, have common-sense knowledge, and
understand why people do things. AI researchers have been
trying to do this for 15 or 20 years, and haven't
seen significant results. - 1995~~~The Internet is part of the
motivation for agents - it's going to be impossible,
if it isn't already, for people to deal with the
complexity of the online world. I'm convinced that
the only solution is to have agents that help us manage
the complexity of information. I don't think
designing better interfaces is going to do it. There will
be so many different things going on, so much new
information and software becoming available, we will need
agents that are our alter egos; they will know what we
are interested in, and monitor databases and parts of
networks. - 1995~~~We never will get 100 percent
accuracy - [intelligent] agents will always make
mistakes. But whenever you delegate to someone - be it
human or program - you give up some accuracy. If you give
a task to someone else, it will never be done quite the
way you want. Delegation is the only way to cope with how
much work you have. - 1995~~~Users will have less difficulty
accepting agents if they gradually gain their trust.
Trust has to be earned, and that always takes time. We
did increase the learning rate once we explored having
agents collaborate. We found agents were learning the
same things independently. For instance, messages from
mailing lists or newsgroups have a lower priority than
personal mail. With collaboration, agents can start from
shared libraries of experience. - 1995~~~I hope agents will make people feel
more comfortable dealing with the overload of
information, more in control. Confident agents are
working on their behalf, are reliable, and never become
tired; they are always looking to help the user. -
1995~~~People will question who is
responsible for the actions of an agent. Especially
things like agents taking up too much time on a machine
or purchasing something you don't want on your
behalf. Agents will raise a lot of interesting issues,
but I'm convinced we won't be able to live
without them. - 1995 |
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