This page is for students at Elon who are asked to quarantine.  For students at home who will be delayed in their return to Elon, please visit our Support for Delayed Returns Page.

Resources for Students in On-Campus Quarantine:

Elon is committed to providing on-going support for students in quarantine on campus due to COVID-19. Below, we have outlined a number of important support processes designed to assist any student who may be asked to remain in a quarantine space while seeking treatment or testing.

For any questions that might arise during a period of quarantine, please communicate with your Quarantine “Point of Contact,” email studentconcerns@elon.edu, or call our office at 336-278-7200.

Adhering to Quarantine Guidelines:

Although our goal is to ensure your time in quarantine is as comfortable and productive as possible, we must require that you adhere to the state health department’s instructions closely.  Any violation of those instructions could put yourself and others at risk and will be forwarded to the Office of Student Conduct.  Below, we have summarized some of these guidelines for you:

Students in quarantine may leave their quarantine building to take regular walks outside and get fresh air.  This includes going outside but does not include congregating in the hallway or stairwell, visiting other rooms, or going into any other building once outside.

If you have tested positive for COVID or if you have any symptoms at all (no matter how minor), you are encouraged to remain in your quarantine space for as long as you can and take special precautions not to interact with others.

Regardless of whether you have tested positive, are displaying symptoms, or if you are a close contact, you must always adhere to the following special health guidelines:

  • Limit your breaks outside to short periods – 15 minutes.  This prevents too many people being out at a given time and aids in minimizing the risk for others.
  • When you can exit your space, you must go directly outside and may not wait for others or congregate in hallways in any way.
  • You must wear a mask at all times without exception – even outside.
  • You must remain physically distanced from others without exception.
  • You may NOT enter into any other buildings while outside of your quarantine building (including dining halls, classrooms, or your original housing assignment).

In addition, the following guidelines help to understand whether you must remain in quarantine and for how long:

  • Those who are in quarantine because they have symptoms but are waiting for their first test result can leave if they have a negative test result.  You must have your results verified by student health.
  • Those who are close contacts or who have tested positive for COVID must remain in quarantine during the entire quarantine period, even if they receive a negative result while they are in quarantine. (see the CDC guidance on When to Quarantine  for details.
  • Once you are in quarantine in a location, you cannot exit that location to move to a different location unless prompted to do so by the health department. Students who change quarantine spaces may be required to restart their quarantine period and may have their information forwarded to the Office of Student Conduct.”

Note: Student Care and Outreach works to facilitate a comfortable quarantine experience for students.  Our office receives direction from the Alamance Health Department and Student Health Services who determine which students need to be placed into quarantine based on CDC.  We do not dictate who is placed or for how long.  Click here for an excellent explainer from the CDC on when and how long a person should quarantine for.  This answers common questions that differentiate between positive cases and those that are close contacts.

Your Living Space:

Students who have access to a single room and a private bathroom that only they can access will remain in their current space (whether on or off campus).  Students who share their room or bathroom with others will be given the option to move into a university assigned quarantine space.  Students in quarantine are expected to remain in your room during the duration of your quarantine.  Failure to remain in the space or to follow quarantine guidelines can result in a referral to Student Conduct.  Do not leave the quarantine space at any time.

Unexpected Emergencies: In the rare event of a fire alarm or other emergency that requires you to leave your space, please put on a face mask and exit calmly and cautiously, removing yourself from close proximity to others.  Once outside, separate yourself from others and contact Campus Safety (336-278-5555) to inform them that you have been participating in quarantine and needed to exit the building.  Do not reenter the building until an officer has arrived to assist you.  Officers will meet you at a location outside of the quarantine building and swipe you back into the building when others have entered.

Guests:  You may not have guests in your room at any time.  This includes allowing anyone to enter the room for any reason.

Facilities Issues:  If significant facilities-related issues or emergency issues (e.g. flooding) arise involving your room, please submit an Environmental Services Fixit request: http://www.elon.edu/fixit or contact Campus Safety at 336-278-5555 to speak with the on-call Physical Plant staff member.

Trash: Our Environmental Services staff is available to remove trash as needed.  Please collect trash in the trash bags provided.  Once full, tie the bag securely, call Environmental Services at 336-278-5500 to inform them a trash pickup is needed, and place it in the hallway directly outside your door as outlined below.  Trash must be placed outside of your room between 8am and 10 AM to ensure timely pick-up and unnecessary exposure to others who might come into contact with items left outside.

Access to Meals:

Students in quarantine may obtain meals in a variety of ways.  If you have any concerns about your ability to get meals while in quarantine, please let us know and we will assist you.

  1. Dining Services Next Day Delivery: Elon has a meal delivery service for those in quarantine, both on and off campus! All meal orders much be received no later than 5 PM for next day delivery:
    1. For each meal, go to https://bit.ly/elonmealorder by 7 PM the night before you want your meals delivered.
    2. Enter your contact information and select the meal and delivery date;
    3. Using the menu link, select the items you would like to have delivered; you can also choose whether you have any dietary preferences or allergies that our staff should be aware of.
    4. Once received, staff from Dining Services will work to prepare your meal and have it delivered to the outside of your quarantine space.
    5. Students with meal plans will have their meal plan debited appropriately.   Students without meal plans will be charged to their student account (Before August 15: $9.36; Between August 15 and November 25: $7.25)
  2. Friend Delivery: Students may have a fellow student drop off meals to their quarantine space.  Friends can use a meal credit to purchase meals or use the health-meal voucher system available on the Dean of Students Website.  Friends can also assist by ordering food or groceries (see below).
    1. NOTE: Friends and others must delivery items to the outside of the student’s quarantine space.  There is no option to place items outside of the building.
    2. NOTE: Friends and others must take precautions to protect themselves.  Please wear a mask, wash your hands before and after delivery, and avoid any contact with items near the quarantine space.
  3. Commercial Food and Grocery Delivery: Students may order food and groceries using a variety of food delivery services.  A detailed list of delivery options is available below. Students in university-provided hotel spaces will have their food delivered directly to their room.
    1. NOTE: For students in on-campus quarantine spaces – there is no option to meet the delivery person at the exterior door of your building.  You must have a friend receive the food on your behalf and deliver it to the outside of your quarantine space.  You may not exit your quarantine space to get the food.

Regardless of the method used, students are required to adhere to the following protocols to discourage unnecessary risk of exposure during the delivery of meals:

  • Do not leave your quarantine space to obtain food.  Food can be delivered to the outside of your door by one of the methods described above.
  • Remain in your room with the door closed while food is being delivered.  Coordinate with your friend or staff member to contact you via phone/text to confirm when food has been delivered.

Access to Essential Needs:

For safety reasons, staff are not available to pick up and deliver items from your normal living space.   For this reason, students are strongly encouraged to bring any and all items necessary for quarantine with them into their quarantine space.

Students staying in the hotels may request essential items by calling the front desk.  Students in quarantine in other locations can order items by filling out this Essential Items Request Form.    Some delay in delivery may occur depending on staff demands.   Once received, Student Care and Outreach will work with your point of contact or other staff to have items delivered to you, typically within one business day. While we maintain most items in our office, some items must be ordered through other offices (Facilities, Environmental Services, Residence Life) and may take longer to arrive.

These items include:

  • Soap
  • Shampoo
  • Toothbrush
  • Toothpaste
  • Feminine hygiene pads (medium)
  • Medicated throat lozenges
  • Acetaminophen packets
  • Ibuprofen packets
  • Thermometer
  • Gatorade
  • Water bottle
  • Utensils
  • Notepads
  • Pens
  • Micro-fridge (on-campus students only)

Mail Delivery: Mail Services is unable to deliver mail or packages directly to a student’s quarantine space.  However, students may authorize a friend to pick up their mail by taking the following steps:

  • Reply to the initial mail-package notification and copy the friend who will be authorized to pick up the package.  In the email, state that you are providing permission for the individual copied to pick up your mail or package on your behalf.
  • The individual picking up your mail or package will be asked to provide their ID and a copy of the email with barcode upon pick-up.

Class Participation and Remote Learning:

Students are encouraged to participate in classes remotely while in isolation.  We encourage you to communicate frequently and proactively with each of your faculty to determine if you are able to complete any work remotely, how you will make up necessary in-class quizzes or tests, and how you will turn in assignments that cannot be turned in online.  Please let us know if you might need assistance in reaching out to your faculty.

In addition to participating in classes remotely, you can schedule opportunities to connect with your professor by outside of class to ensure you are keeping up with work and that you are understanding the primary themes involved.  Most faculty have regular office hours that would be available to you for a phone or internet chat.

If you currently receive academic accommodations through Disabilities Resources (336-278-6568), we recommend you contact Disability Resources to ensure you will still receive appropriate and reasonable accommodations.  Based on the circumstance involved, you may be asked to communicate proactively with your faculty about any additional needs that might arise based on the circumstances involved.

Staying Engaged and Active

While in quarantine, we encourage you to remain active and social. Here are some ideas for remaining engaged and active while in quarantine:

  • Continue to participate in classes.  Be active in your classes – keep your video camera on and participate actively just as you would if you were physically present.
  • Establish a schedule of calls and video-chats with friends and family.  Set up a regular online game or schedule regular check-ins with the people in your life.  This routine will help fight off boredom and keep you motivated.
  • Take walks or go for a short run if you are a close contact without any symptoms For student who are close contacts without any symptoms: Students who are considered “Close Contacts” and who are not displaying any symptoms may participate in brief daily walks while strictly adhering to important safety protocols (limiting time away to 15 minute periods, wearing a mask, wiping down surfaces, and avoiding others).  Students may not enter into any other buildings while outside of their quarantine space.  Those placed into quarantine based on a positive COVID test or any student displaying symptoms (regardless of other circumstances) may not exit their quarantine space for any reason unless directed to do so by the Health Department or Student Health Services.
  • Join a virtual program.  Many organizations are hosting programs virtually.  You can find a listing of all virtual programs on the Phoenix Connect (filtered by virtual offerings).  Here are a few regular programs to consider:
    • CFL Leadershops (various dates/times)
    • Cultural Calendar programming (various dates/times)
    • KORU Mindful Meditation (September 9, 16, 23, and 30 from 2:00-3:15pm)
    • Let’s Talk – Counseling Services (various dates/times)
    • Mindful Yoga – Counseling Services (Monday evenings from 6:00-7:00pm)
    • Numen Lumen – Truitt Center (Thursday mornings at 9:45am)
    • Religious services (various dates/times)
    • Zoom Yoga – Elon Yoga Club (Monday evenings from 7:30-8:30pm)
  • Stay active with clubs and organizations.  Many of your clubs and organizations are organizing virtually.  Don’t stop just because you are in quarantine.

Access to Health Care:

If you become ill during the time you are in isolation, you may call Student Health Services at 336-278-7230 for initial guidance. Based on the specific circumstances, you may be able to submit questions via the Phoenix Health patient portal or schedule a phone appointment with a staff member in Student Health Services. More information on hours of operation and appointments may be found here.

For after-hours and weekend non-emergency situations, you can use virtual MD service available through Cone Health 24 hours a day  An MD consultation is usually scheduled within a few minutes and the out-of-pocket cost for a virtual visit may be less than the out-of-pocket co-pay for the emergency department.  Please note that Virtual Health Visits are not covered as part of a student’s health fee and that students are responsible for any fees or costs associated with virtual health visits.  Click this link to use Virtual Health Visits at Cone Health.

For any health emergency, please call 911 immediately.

After Hours Assistance:

If at any point you are in need of urgent assistance, please contact Campus Safety and Police at 336-278-5555.  A first-responder will be dispatched or you may be connected with the Administrator-on-Call.

Important Numbers:

  • Student Care and Outreach | 336-278-7200 or email studentconcerns@elon.edu – for most concerns arising Monday – Friday, 8:30 AM – 4:30 PM
  • Administrator-on-Call | 336-278-5555 – for issues arising outside of normal business hours, including weekends
  • Counselor-on-Call | 336-278-5555 (ask for “Counselor on Call”) – for crisis counseling
  • Campus Safety | 336-278-5555 or 911 (for urgent emergencies)

Additional Campus Services:

Most campus services are available remotely by calling directly or connecting with staff over email.   Below are a few services and their phone numbers for your convenience:

Additional Delivery Options:

Service Type

Business Name

Services Offered

Comments/Notes

Pharmacies

CVS Pharmacy

Delivery of prescription and other drugstore items

Must be a carepass member, $5 monthly fee. Comes with $10 in CVS ExtraBucks and 20% off CVS items

PillPack by Amazon Pharmacy

Delivers prescriptions, provides refills

Pharmacist 24/7, accept most insurance plans. There may be a membership fee

AllianceRx Walgreens Prime

Free delivery of prescriptions, 90 day supply delivered

24/7 Pharmacist . There may be a membership fee

Target

Same day delivery

Pharmacies operated by CVS

Gibsonville Pharmacy

Delivery of non prescription meds and supplie (10.00 min)

Groceries

Instacart

Grocery delivery from most major grocery stores (Lowes, Costco, Aldi, BJs, Food Lion, Target, Big Lots, Publix)

Delivery fee

Walmart

Same day delivery

Delivery fee, membership available . Must order before a certain time.

Shipt

Same day delivery (Harris Teeter, CVS, Lowe’s , Target)

Delivery fee, membership available

Restaurant Delivery

Door Dash

Restaurant delivery (variety)

Free delivery on first order

GrubHub

Restaurant delivery (variety)

Free delivery on first order

Laundry

Dormmom Laundry

Laundry delivery

Can choose plans for the semester by the pound

Elon Laundry

Laundry delivery

Can choose plans for the semester or for the year by the pound. 48 hour delivery