Resources for Students in Quarantine:

Elon is committed to providing on-going support for students in quarantine on campus due to COVID-19. Below, we have outlined a number of important support processes designed to assist any student who may be asked to remain in a quarantine space near campus while seeking treatment or testing.

For any questions that might arise during a period of quarantine, please communicate with your Quarantine “Point of Contact,” email quarantine-support@elon.edu, or call our office at 336-278-7200.

Adhering to Quarantine Guidelines:

We want your time in quarantine is as comfortable and productive as possible, but we must require that you adhere to the state health department’s instructions closely. These instructions are in place to support your health and the health of others in our community. Violations of these instructions will result in a minimum of probation and loss of university housing or restriction from campus for a full semester, with potential university suspension.

Regardless of the reason for your quarantine, you must always adhere to the following special health guidelines:

  • You may leave your quarantine room to go directly outside for fresh air. Students in university quarantine spaces (university housing or hotels) must limit time outside to short periods of approximately 15 minutes in order to reduce density on sidewalks, parking lots, etc.
  • When you can exit your space, you must go directly outside and may not wait for others or congregate in hallways in any way.
  • When you exit your space, you must leave and remain by yourself and may not congregate in hallways, doorways of other rooms, parking lots, adjacent properties, etc. You must wear a mask at all times without exception – even outside by yourself.
  • You must remain physically distanced (at least 6 feet) from others. If another person is in an elevator, you must wait until the elevator is empty before using it.
  • You may NOT enter any other building or room while outside of your quarantine space, even momentarily.
  • You may NOT allow any other person to enter your quarantine space, even momentarily. This is true regardless of your status or their status.
  • You must wipe down any surfaces you come into contact with. Please have wipes or other necessary supplies with you.
  • You may NOT enter into any other buildings while outside of your quarantine building (including dining halls, classrooms, or your original housing assignment).
  • You may not possess or consume alcohol or any other drugs at any university leased hotel space. If quarantining in an on campus you must abide by all state and university policies.

NEW: In December 2020, the CDC issued allowable alternatives for length of quarantine period for close contacts and household contacts. To clarify, all guidance from the CDC indicates a full 14-day quarantine period (and more for household contacts) is the safest in reducing the spread of the virus. Assigned quarantine periods are set at the discretion of the state and local health authorities. The Alamance County Health Department and the Guilford County Health Department have issued guidance that quarantine for close contacts will remain at 14 days. This is due to continued rise in the rate of new cases in the area. As conditions improve for a sustained period in the area, we will seek additional guidance from the health departments.

If you have questions regarding quarantine guidelines, please consult with your daily point of contact or email quarantine-support@elon.edu.  We are here to help support your mental and physical wellbeing while in quarantine!

Finishing Quarantine:

Student Care and Outreach does not make any decisions about whether a student should be in quarantine, or for how long. These decisions are made by the Health Department and Student Health Services using the Center for Disease Control (CDC) guidelines. Students or parents with questions or concerns about the length of quarantine should contact the North Carolina CCTC Service Line at 844-628-7223 between 7AM and 7 PM. They are open 7 days a week. We have summarized some familiar scenarios below:

  • Students who have a positive PCR COVID test must remain in quarantine for the entire period, even if they provide a negative test result. They will receive notification from the Health Department about their last full day of quarantine and will receive a notice from Student Care and Outreach when their release date is approaching.
  • Students who are close contacts or household contacts are considered to be in quarantine for the entire 14 day period, even if they provide a negative test result. This means they must stay in a location where they do not share a bedroom or bathroom. Close contacts and household contacts sometimes receive guidance from the health department about their last full day of quarantine and they will receive a notice from Student Care and Outreach when their release date is approaching.
  • Students who receive a positive Antigen Test are considered positive unless they subsequently receive a negative PCR tests and their results have been verified. Once verified, they may be able to leave and will receive additional guidance from Student Care and Outreach (Note: Students with symptoms and a positive antigen test are considered positive regardless of any negative result and will be required to remain in quarantine).
  • Students who are showing symptoms and who are awaiting their PCR test results can leave quarantine once their negative test result has been verified by Student Health. They can message their test results through the Phoenix Health Portal. If a student’s results come back positive, their period of quarantine would likely be extended.

Your Living Space:

Students who are positive or who have a positive antigen test will be required to move to a separate quarantine space if they share any aspect of their living environment. This includes bedrooms, bathrooms, living rooms, kitchens, etc.  Students who are close contacts or who are displaying symptoms and waiting on their initial test results will be required to move only if they share their bedroom or bathroom.

The university has relationships with several local hotels for additional space.  Each space is staffed by a professional staff member who provides support as needed.

Unexpected Emergencies: In the rare event of a fire alarm or other emergency that requires you to leave your space, please put on a face mask and exit calmly and cautiously, removing yourself from close proximity to others.  Once outside, separate yourself from others.

Facilities Issues:  If significant facilities-related issues or emergency issues (e.g. flooding) arise involving your room, please submit an Environmental Services Fixit request: http://www.elon.edu/fixit or contact Campus Safety at 336-278-5555 to speak with the on-call Physical Plant staff member.  Students in the hotel can simply contact the front desk.

Access to Meals:

Students in quarantine may obtain meals in a variety of ways.  If you have any concerns about your ability to get meals while in quarantine, please let us know and we will assist you.

  1. Dining Services Next Day Delivery: Elon has a meal delivery service for those in quarantine, both on and off campus! All meal orders much be received no later than 9 PM for next day delivery:
    1. For each meal, go to https://bit.ly/elonmealorder by 9 PM the night before you want your meals delivered.
    2. Enter your contact information and select the meal and delivery date;
    3. Using the menu link, select the items you would like to have delivered; you can also choose whether you have any dietary preferences or allergies that our staff should be aware of.
    4. Once received, staff from Dining Services will work to prepare your meal and have it delivered to the outside of your quarantine space.
    5. Students with meal plans will have their meal plan debited appropriately.   Students at the hotel and without meal plans will have their meals covered by the university.  Other students without meal plans will be charged to their student account at $7.25 per meal.
  2. Friend Delivery: Students may have a fellow student drop off meals to their quarantine space.  Friends can use a meal credit to purchase meals or use the health-meal voucher system available on the Dean of Students Website.  Friends can also assist by ordering food or groceries (see below).
  3. Commercial Food and Grocery Delivery: Students may order food and groceries using a variety of food delivery services.  A detailed list of delivery options is available below. Students in university-provided hotel spaces will have their food delivered to the lobby area. NOTE: Commercial meal and grocery deliveries must be made to the physical address for your residence, not your campus box number. Mail services will not accept grocery deliveries.

Testing for Close Contacts and Household Contacts:

Close Contacts and household contacts are encouraged to get tested between the 5th and 7th day after exposure to the individual who was positive (or 5-7 days into quarantine if the exposure date is unknown).  Close Contacts and household contacts experiencing symptoms should get tested sooner than 7 days (contact Student Health at 336-278-7230).  All Testing is limited to university-recognized close contacts and household contacts only.  Students in quarantine may not use the weekly antigen and PCR testing provided at Alumni Gym.  ALSO NOTE: Per local Health Department guidelines, at this time, a negative test result will NOT shorten the quarantine period for a close contact.

  • Close and household contacts staying at 982 Kirkpatrick can receive a free PCR test at the hotel on Monday, Tuesday, Thursday, and Friday between 10 AM and 12 PM in the lobby nearest the side entrance and elevator.
  • Close and household contacts staying at 903 Knox can receive a free PCR test at the hotel on Monday, Tuesday, Thursday, and Friday between 10 AM and 12 PM in the meeting room just off of the breakfast area – exit to the right off the elevator and the room is on the right.
  • Close and household contacts on or near campus can receive a free PCR test at student health on Monday, Wednesday, Thursday and Friday between 10AM and 12 PM and on Tuesday between 10AM and 11:30AM.  Students must call Student Health at 336-278-7230 to schedule this test.  It is not part of the online scheduling platform.
  • Close and household contacts can also choose to test at any of the other locations near Elon.  Most local testing is free or charged through insurance. See the Student Health Website for details

Access to Essential Needs:

For safety reasons, staff are not available to pick up and deliver items from your normal living space.   For this reason, students are strongly encouraged to bring any and all items necessary for quarantine with them into their quarantine space.

Students staying in the hotels may request essential items by calling the front desk.  Students in quarantine in other locations can order items by filling out this Essential Items Request Form.    Some delay in delivery may occur depending on staff demands.   Once received, Student Care and Outreach will work with your point of contact or other staff to have items delivered to you, typically within one business day. While we maintain most items in our office, some items must be ordered through other offices (Facilities, Environmental Services, Residence Life) and may take longer to arrive.

These items include:

  • Shampoo
  • Toothbrush
  • Toothpaste
  • Feminine hygiene pads (medium)
  • Medicated throat lozenges
  • Acetaminophen packets
  • Ibuprofen packets
  • Thermometer
  • Bottle for Water
  • Utensils
  • Notepads
  • Micro-fridge (on-campus students only)

Mail Delivery: Mail Services is unable to deliver mail or packages directly to a student’s quarantine space.  However, students may authorize a friend to pick up their mail by doing the following:

  • Email mailservices@elon.edu and copy the friend who will be authorized to pick up the package.  In the email, state that you are providing permission for the individual copied to pick up your mail or package on your behalf.

Class Participation and Remote Learning:

Students are encouraged to participate in classes remotely while in isolation.  We encourage you to communicate frequently and proactively with each of your faculty to determine if you are able to complete any work remotely, how you will make up necessary in-class quizzes or tests, and how you will turn in assignments that cannot be turned in online.  Please let us know if you might need assistance in reaching out to your faculty.

In addition to participating in classes remotely, you can schedule opportunities to connect with your professor by outside of class to ensure you are keeping up with work and that you are understanding the primary themes involved.  Most faculty have regular office hours that would be available to you for a phone or internet chat.

If you currently receive academic accommodations through Disabilities Resources (336-278-6568), we recommend you contact Disability Resources to ensure you will still receive appropriate and reasonable accommodations.  Based on the circumstance involved, you may be asked to communicate proactively with your faculty about any additional needs that might arise based on the circumstances involved.

Staying Engaged and Active

While in quarantine, we encourage you to remain active and social. Here are some ideas for remaining engaged and active while in quarantine:

  • Continue to participate in classes.  Be active in your classes – keep your video camera on and participate actively just as you would if you were physically present.
  • Establish a schedule of calls and video-chats with friends and family.  Set up a regular online game or schedule regular check-ins with the people in your life.  This routine will help fight off boredom and keep you motivated.
  • Take walks or go for a short run if you are a close contact without any symptoms For student who are close contacts without any symptoms: Students who are considered “Close Contacts” and who are not displaying any symptoms may participate in brief daily walks while strictly adhering to important safety protocols (limiting time away to 15 minute periods, wearing a mask, wiping down surfaces, and avoiding others).  Students may not enter into any other buildings while outside of their quarantine space.  Those placed into quarantine based on a positive COVID test or any student displaying symptoms (regardless of other circumstances) may not exit their quarantine space for any reason unless directed to do so by the Health Department or Student Health Services.
  • Join a virtual program.  Many organizations are hosting programs virtually.  You can find a listing of all virtual programs on the Phoenix Connect (filtered by virtual offerings).  Here are a few regular programs to consider:
    • CFL Leadershops (various dates/times)
    • Cultural Calendar programming (various dates/times)
    • KORU Mindful Meditation (September 9, 16, 23, and 30 from 2:00-3:15pm)
    • Let’s Talk – Counseling Services (various dates/times)
    • Mindful Yoga – Counseling Services (Monday evenings from 6:00-7:00pm)
    • Numen Lumen – Truitt Center (Thursday mornings at 9:45am)
    • Religious services (various dates/times)
    • Zoom Yoga – Elon Yoga Club (Monday evenings from 7:30-8:30pm)
  • Stay active with clubs and organizations.  Many of your clubs and organizations are organizing virtually.  Don’t stop just because you are in quarantine.

Access to Health Care:

If you become ill during the time you are in isolation, you may call Student Health Services at 336-278-7230 for initial guidance. Based on the specific circumstances, you may be able to submit questions via the Phoenix Health patient portal or schedule a phone appointment with a staff member in Student Health Services. More information on hours of operation and appointments may be found here.

For after-hours and weekend non-emergency situations, you can use virtual MD service available through Cone Health 24 hours a day  An MD consultation is usually scheduled within a few minutes and the out-of-pocket cost for a virtual visit may be less than the out-of-pocket co-pay for the emergency department.  Please note that Virtual Health Visits are not covered as part of a student’s health fee and that students are responsible for any fees or costs associated with virtual health visits.  Click this link to use Virtual Health Visits at Cone Health.

For any health emergency, please call 911 immediately.

After Hours Assistance:

For general concerns, email quarantine-support@elon.edu.  If at any point you are in need of urgent assistance, please contact Campus Safety and Police at 336-278-5555.  A first-responder will be dispatched or you may be connected with the Administrator-on-Call.

Important Numbers:

  • Quarantine Support Team | 336-278-7200 (M-F 8AM-4:30PM) or email quarantine-support@elon.edu (8AM – 7PM) – for most concerns related to quarantine.
  • Administrator-on-Call | 336-278-5555 – for issues arising outside of normal business hours, including weekends
  • Counselor-on-Call | 336-278-2222 (ask for “Counselor on Call”) – for crisis counseling
  • Campus Safety | 336-278-5555 or 911 (for urgent emergencies)

Additional Campus Services:

Most campus services are available remotely by calling directly or connecting with staff over email.   Below are a few services and their phone numbers for your convenience:

Additional Delivery Options:

Service Type

Business Name

Services Offered

Comments/Notes

Pharmacies

CVS Pharmacy

Delivery of prescription and other drugstore items

Must be a carepass member, $5 monthly fee. Comes with $10 in CVS ExtraBucks and 20% off CVS items

PillPack by Amazon Pharmacy

Delivers prescriptions, provides refills

Pharmacist 24/7, accept most insurance plans. There may be a membership fee

AllianceRx Walgreens Prime

Free delivery of prescriptions, 90 day supply delivered

24/7 Pharmacist . There may be a membership fee

Target

Same day delivery

Pharmacies operated by CVS

Gibsonville Pharmacy

Delivery of non prescription meds and supplie (10.00 min)

Groceries

Instacart

Grocery delivery from most major grocery stores (Lowes, Costco, Aldi, BJs, Food Lion, Target, Big Lots, Publix)

Delivery fee

Walmart

Same day delivery

Delivery fee, membership available . Must order before a certain time.

Shipt

Same day delivery (Harris Teeter, CVS, Lowe’s , Target)

Delivery fee, membership available

Restaurant Delivery

Door Dash

Restaurant delivery (variety)

Free delivery on first order

GrubHub

Restaurant delivery (variety)

Free delivery on first order

Laundry

Dormmom Laundry

Laundry delivery

Can choose plans for the semester by the pound

Elon Laundry

Laundry delivery

Can choose plans for the semester or for the year by the pound. 48 hour delivery