Resources for Students in Quarantine:

Elon is committed to providing on-going support for students in quarantine on campus due to COVID-19. Below, we have outlined a number of important support processes designed to assist any student who may be asked to remain in a quarantine space near campus while seeking treatment or testing.

For any questions that might arise during a period of quarantine, please email quarantine-support@elon.edu.  Our staff monitor this address between 9:30 AM and 6:30 PM every day.

Adhering to Quarantine Guidelines:

We want your time in quarantine is as comfortable and productive as possible, but we must require that you adhere to the state health department’s instructions closely. These instructions are in place to support your health and the health of others in our community. Violations of these instructions will result in a minimum of probation and loss of university housing or restriction from campus for a full semester, with potential university suspension.

Regardless of the reason for your quarantine, you must always adhere to the following special health guidelines:

  • You may leave your quarantine room to go directly outside for fresh air. Students in university quarantine spaces (university housing or hotels) must limit time outside to short periods of approximately 15 minutes in order to reduce density on sidewalks, parking lots, etc.
  • When you can exit your space, you must go directly outside and may not wait for others or congregate in hallways in any way.
  • When you exit your space, you must leave and remain by yourself and may not congregate in hallways, doorways of other rooms, parking lots, adjacent properties, etc. You must wear a mask at all times without exception – even outside by yourself.
  • You must remain physically distanced (at least 6 feet) from others. If another person is in an elevator, you must wait until the elevator is empty before using it.
  • You may NOT enter any other building or room while outside of your quarantine space, even momentarily.
  • You may NOT allow any other person to enter your quarantine space, even momentarily. This is true regardless of your status or their status.
  • You must wipe down any surfaces you come into contact with. Please have wipes or other necessary supplies with you.
  • You may NOT enter into any other buildings while outside of your quarantine building (including dining halls, classrooms, or your original housing assignment).
  • You may not possess or consume alcohol or any other drugs at any university leased hotel space. If quarantining in an on campus you must abide by all state and university policies.

If you have questions regarding quarantine guidelines, please consult with Quarantine Support by emailing quarantine-support@elon.edu.  We are here to help support your mental and physical well-being while in quarantine!

Housing and Transportation:

The university has relationships with several local hotels for additional space. If a student needs a separate quarantine space, we will work with the student to identify a space and assist with transportation needs.  While the cost of the assigned hotel is covered by the university, the cost of transportation is only covered when performed by the university.  Services like Uber or Uber-Health, even if ordered by the university on a student’s behalf, are not covered.

The following is a short summary of guidelines regarding the need for separate quarantine spaces.

Students who are positive, regardless of their vaccine status, will be required to move to a separate quarantine space if they share their immediate bedroom.

Students who are considered a close contact and who are not fully vaccinated will be required to move to a separate quarantine space if they share their immediate bedroom.

Students who are considered a close contact and who are fully vaccinated will not be required to move and may remain in their current space.

Other situations involving extenuating circumstances may require that a student be moved to a separate location.

Access to Meals:

Students in quarantine may obtain meals in a variety of ways.  If you have any concerns about your ability to get meals while in quarantine, please let us know and we will assist you.

  1. Dining Services Next Day Delivery: Elon has a meal delivery service for those in quarantine, both on and off campus! All meal orders much be received no later than 9 PM for next day delivery:
    1. For each meal, go to https://bit.ly/elonmealorder by 9 PM the night before you want your meals delivered.
    2. Enter your contact information and select the meal and delivery date;
    3. Using the menu link, select the items you would like to have delivered; you can also choose whether you have any dietary preferences or allergies that our staff should be aware of.
    4. Once received, staff from Dining Services will work to prepare your meal and have it delivered to the outside of your quarantine space.
    5. Students with meal plans will have their meal plan debited appropriately.   Students without meal plans will have their meals covered by the university.
  2. Friend Delivery: Students may have a fellow student drop off meals to their quarantine space.  Friends can use a meal credit to purchase meals or use the health-meal voucher system available on the Dean of Students Website.  Friends can also assist by ordering food or groceries (see below).
  3. Commercial Food and Grocery Delivery: Students may order food and groceries using a variety of food delivery services.  A detailed list of delivery options is available below. Students in university-provided hotel spaces will have their food delivered to the lobby area. NOTE: Commercial meal and grocery deliveries must be made to the physical address for your residence, not your campus box number. Mail services will not accept grocery deliveries.

Testing for Close Contacts:

Close Contacts and household contacts are encouraged to get tested on or after the 5th day following exposure (or on the 5th day into quarantine if the exposure date is unknown).  Close Contacts and household contacts experiencing symptoms should get tested sooner than 5 days (contact Student Health at 336-278-7230).  All Testing is limited to university-recognized close contacts.

Students in quarantine may not use the weekly antigen and PCR testing provided at Alumni Gym.

Close Contacts on or near campus can receive a free PCR test at student health during normal business hours.  Students can schedule this test using the online platform for Student Health.

Close Contacts can also choose to test at any of the other locations near Elon.  Most local testing is free or charged through insurance. See the Student Health Website for details.  Students who test off site must upload their test results to their patient portal through Student Health to be reviewed.

Close Contacts located in the hotel will be provided with information on how testing can occur as part of their initial support email.

Mail Delivery:

Mail Services is unable to deliver mail or packages directly to a student’s quarantine space.  However, students may authorize a friend to pick up their mail by doing the following:

  • Email mailservices@elon.edu and copy the friend who will be authorized to pick up the package.  In the email, state that you are providing permission for the individual copied to pick up your mail or package on your behalf.

Class Participation and Remote Learning:

Students in quarantine can continue to participate in classes while in quarantine.  Faculty are NOT notified directly but student’s quarantine status will show up on their roster in Ontrack.  Students should actively connect with each of their faculty to ensure they are keeping up with work.

Missed classes and work due to quarantine or other illness-related absences will be handled on a case-by-case basis between faculty members and students, per faculty discretion and policies set in course syllabi. University policies related to illness and missed class time, are also detailed in the Student Handbook and by academic schools. Individual faculty members may work with students to ensure course learning outcomes can be met, but without any expectation of hybrid instruction

If you currently receive academic accommodations through Disabilities Resources (336-278-6568), we recommend you contact Disability Resources to ensure you will still receive appropriate and reasonable accommodations.  Based on the circumstance involved, you may be asked to communicate proactively with your faculty about any additional needs that might arise based on the circumstances involved.

Staying Engaged and Active

While in quarantine, we encourage you to remain active and social. Here are some ideas for remaining engaged and active while in quarantine:

  • Continue to participate in classes.  Be active in your classes – communicate with faculty, maintain relationships with group mates, review materials and keep up with assignments.
  • Establish a schedule of calls and video-chats with friends and family.  Set up a regular online game or schedule regular check-ins with the people in your life.  This routine will help fight off boredom and keep you motivated.
  • Take walks or go for a short run if you are a close contact without any symptoms For student who are close contacts without any symptoms: Students who are considered “Close Contacts” and who are not displaying any symptoms may participate in brief daily walks while strictly adhering to important safety protocols (limiting time away to 15 minute periods, wearing a mask, wiping down surfaces, and avoiding others).  Students may not enter into any other buildings while outside of their quarantine space.  Those placed into quarantine based on a positive COVID test or any student displaying symptoms (regardless of other circumstances) may not exit their quarantine space for any reason unless directed to do so by the Health Department or Student Health Services.

Access to Health Care:

If you become ill during the time you are in isolation, you may call Student Health Services at 336-278-7230 for initial guidance. Based on the specific circumstances, you may be able to submit questions via the Phoenix Health patient portal or schedule a phone appointment with a staff member in Student Health Services. More information on hours of operation and appointments may be found here.

For after-hours and weekend non-emergency situations, you can use virtual MD service available through Cone Health 24 hours a day  An MD consultation is usually scheduled within a few minutes and the out-of-pocket cost for a virtual visit may be less than the out-of-pocket co-pay for the emergency department.  Please note that Virtual Health Visits are not covered as part of a student’s health fee and that students are responsible for any fees or costs associated with virtual health visits.  Click this link to use Virtual Health Visits at Cone Health.

For any health emergency, please call 911 immediately.

After Hours Assistance:

For general concerns, email quarantine-support@elon.edu.  If at any point you are in need of urgent assistance, please contact Campus Safety and Police at 336-278-5555.  A first-responder will be dispatched or you may be connected with the Administrator-on-Call.

Important Numbers:

  • Quarantine Support Team | email quarantine-support@elon.edu (9AM – 6:30 PM, including weekends) – for most concerns related to quarantine.
  • Administrator-on-Call | 336-278-5555 – for urgent issues arising outside of normal business hours, including weekends
  • Counselor-on-Call | 336-278-2222 (ask for “Counselor on Call”) – for crisis counseling, 24 hrs a day
  • Campus Safety | 336-278-5555 or 911 (for urgent emergencies), 24 hours a day

Additional Campus Services:

Most campus services are available remotely by calling directly or connecting with staff over email.   Below are a few services and their phone numbers for your convenience:

Additional Delivery Options:

Service Type

Business Name

Services Offered

Comments/Notes

Pharmacies

CVS Pharmacy

Delivery of prescription and other drugstore items

Must be a carepass member, $5 monthly fee. Comes with $10 in CVS ExtraBucks and 20% off CVS items

PillPack by Amazon Pharmacy

Delivers prescriptions, provides refills

Pharmacist 24/7, accept most insurance plans. There may be a membership fee

AllianceRx Walgreens Prime

Free delivery of prescriptions, 90 day supply delivered

24/7 Pharmacist . There may be a membership fee

Target

Same day delivery

Pharmacies operated by CVS

Gibsonville Pharmacy

Delivery of non prescription meds and supplie (10.00 min)

Groceries

Instacart

Grocery delivery from most major grocery stores (Lowes, Costco, Aldi, BJs, Food Lion, Target, Big Lots, Publix)

Delivery fee

Walmart

Same day delivery

Delivery fee, membership available . Must order before a certain time.

Shipt

Same day delivery (Harris Teeter, CVS, Lowe’s , Target)

Delivery fee, membership available

Restaurant Delivery

Door Dash

Restaurant delivery (variety)

Free delivery on first order

GrubHub

Restaurant delivery (variety)

Free delivery on first order

Laundry

Dormmom Laundry

Laundry delivery

Can choose plans for the semester by the pound

Elon Laundry

Laundry delivery

Can choose plans for the semester or for the year by the pound. 48 hour delivery