Whether you have questions about connecting to WiFi, are having trouble resetting your account passwords, or just have some tech questions, our friendly staff at the Technology Service Desk are happy to help!

 

Are you a new student, faculty, or staff member?

Check out our curated list of available technologies to help make your transition into Elon smooth and simple.

Technology Service Desk

Elon University Campus Technology Support (CTS) provides a wide variety of support options to Elon faculty, staff, and students. Our support services are here to assist you with your Windows & Macintosh computers, classrooms & labs, information based technology purchases, and much more. The Technology Service Desk is dedicated to resolving all campus technology problems, and acts as a central call center for all other campus technology organizations on campus. We provide basic troubleshooting for most technology issues, and escalate support requests to the appropriate technicians. All support requests must come through the Service Desk.

Address: 114 W. Lebannon Ave. Elon, NC, 27244

Service Desk Hours

  • Fall/Spring Semester Hours

    Monday-Thursday: 7:00am – 10:00pm
    Friday: 7:00am – 6:00pm
    Saturday: 9:00am – 6:00pm
    Sunday: 1:00pm – 10:00pm

  • Winter Term Hours

    Monday-Thursday: 7:00am – 8:00pm
    Friday: 7:00am – 6:00pm
    Saturday: 12:00pm – 6:00pm
    Sunday: 1:00pm – 8:00pm

  • Summer Hours

    Monday-Thursday: 7:00am – 8:00pm
    Friday: 7:00am – 6:00pm
    Saturday: 12:00pm – 6:00pm
    Sunday: 1:00pm – 8:00pm

Support

  • Classroom/Lab A/V & computer problems
  • Elon owned computers (hardware/software), printers, and other peripherals
  • Email, OnTrack, Moodle, Web Services, and other Elon operated web site or account issues
  • Networking & Telcom issues
  • Hardware & software purchases
  • Student computer problems
  • Tele/Web/Video Conference Request
  • Cable TV issues
  • General technology inquiries

What Can We Help You With?

Our staff is happy to assist you with a wide variety of technology issues and topics including, but not limited to:

  • Classroom/Lab A/V & computer problems
  • Elon owned computers (hardware/software), printers, and other peripherals
  • Email, OnTrack, Moodle, Web Services, and other Elon operated website or account issues
  • Networking & Telcom issues
  • Hardware & software purchases
  • Student computer problems
  • Tele/Web/Video Conference Request
  • Cable TV issues
  • General technology inquiries
  • Reporting phishing emails or other cybersecurity issues