“CRM/Social Media Technology: Impact on Customer Orientation Process and Organizational Sales Performance”, accepted Journal of Marketing Development and Competiveness, 8 (1), 2014.
“Using Technology to Engage and Improve Millennial Students' Presentation Performance," accepted, Atlantic Marketing Journal Special Issue on Innovative Teaching, 2014.
“Continuance Use Intention of Enterprise Instant Messaging: A Knowledge Management Perspective”, accepted, Behaviour & Information Technology, 2014
“The Impact of Social Media Technology on Sales Performance in Large Organizations”, submitted to Journal of Personal Selling and Sales Management
“Entertainment Orientation and Teaching B2B Entertainment Strategies in Professional Sales Education and Training”, submitted to Journal of Business to Business Marketing (under review)
“Social Media’s Influence on Business to Business Sales Performance”, Journal of Personal Selling and Sales Management, published, spring 2012.
“Global Sales Selection and Training: Current State and Future Directions”, Journal of Sales and Major Account Management, published, spring 2012.
“A Multi-University Empirical Study of Student Perceptions of Sales Education and Careers in Professional Selling”, Journal of Sales and Major Account Management, published, spring 2012
“The Role of Social CRM and Its Potential Impact on Lead Generation in Business-to-Business Marketing”, International Journal of Internet Marketing and Advertising, published, fall 2011.
“Making Social Media Effective in Real Estate”, published, Keller Center Research Report, June 1st, 2011 http://www.baylor.edu/business/kellercenter.
“CRM’s Impact on the Perceptions of B2B Sales Professionals”, published, Journal of Business to Business Marketing, published, spring 2011.
“CRM and Sales Pipeline Management- Empirical Results for Managing Opportunities”, Marketing Management Journal, published in spring 2011
“Utilization of CRM and Its Impact on Sales Performance: A Study of Sales Professionals Working in a Virtual Environment”, International Journal of Electronic CRM, published, 5, 3, spring 2011.
“The Role of Social CRM and Its Impact on Lead Generation in B2B Sales”, Carolina Business Connection, fall, 2009, www.carolinabusinessconnection.com
“The Effects of Relationship with Sales Supervisor on work meaning of salespeople – The Case of Canadian versus Chinese”, published in Industrial Marketing Management, fall 2009.
“Efficient utilization of customer relationship management (CRM) technology: a self-directed learning approach”, published in International Journal Business Innovation and Research, Vol. 4, Nos. 1/2, 2009.
“Sales Leaders as Senior Level Managers: A Conceptual Framework for Examining Upper Echelon Theory”, published in Journal of Selling and Major Account Management, Volume 8, 2009.
“CRM – Key Competitive Advantage for Relation Based Selling”, published in The European Institute For Advanced Studies in Management, Fall, 2008