Headshot of Brittany Mercado

Brittany Mercado

Associate Professor of Management and Chair of the Department of Management and Entrepreneurship

Department: Management and Entrepreneurship

Office and address: Koury Business Center, Office 318 2075 Campus Box Elon, NC 27244

Phone number: (336) 278-6884

Brief Biography

Dr. Brittany Mercado is an Associate Professor and Chair of the Management and Entrepreneurship Department in the Love School of Business at Elon University. She studies employee performance...and the lack thereof. She has spent over a decade investigating who engages in counterproductive work behaviors—ranging from slacking off to violence and harassment—as well as why and how they do it. Lately, Dr. Mercado has focused on employee counterproductivity using information and communications technology (e.g., cyberloafing) and assessing employee behavior. In her applied work, she has supported organizations’ personnel selection and employee assessment efforts, most notably with the development, adaptation, and validation of pre-employment inventories and performance measures. Her work crosses international borders, with her consulting efforts targeting employees and organizations in Mexico, Germany, Turkey, Japan, China, South Korea, South Africa, and the U.S. Her research has been published in peer-reviewed journals and frequently presented at international conferences, including the Society for Industrial and Organizational Psychology and Academy of Management. She holds a Ph.D. in Management from the Zicklin School of Business at Baruch College-CUNY, an International M.B.A. from Florida International University, and SHRM-SCP certification from the Society for Human Resource Management. 

News & Notes

Education

Ph.D., Baruch College/CUNY Graduate Center, Management

M.Phil., Baruch College/CUNY Graduate Center, Management

M.B.A., Florida International University

B.A., Florida International University, Chemistry/Biochemistry

Publications

Dilchert, S., Mercado, B. K.*, Ones, D. S.* (in press). The importance of not looking the other way: Pre-hire on- and off-the-job misbehavior predicts subsequent police misconduct. Journal of Applied Psychology.
*Authors contributed equally.

Akben, M., Mercado, B. K., McSweeney, J. (2025). Bringing historical management theories to life: An experiential exercise using generative AI. Management Teaching Review. https://doi.org/10.1177/23792981241304632

Mercado, B.K. (2024). Writing justly: Crafting intentional emails to enhance perceptions of justice.  Management Teaching Review. https://doi.org/10.1177/237929812412706
Management Teaching Review Best Paper of 2024

Moorman, R.H.*, Lyons, B.D.*, Mercado, B.K.* & Klotz, A.C.* (2024). Driving the extra mile in the gig economy:  The motivational foundations of Gig Worker Citizenship.  Annual Review of Organizational Psychology and Organizational Behavior, 11. https://doi.org/10.1146/annurev-orgpsych-111821-033012
*All authors contributed equally.

Giordano, C. & Mercado, B. K. (2023). Cyberloafing at work: Investigating the importance and implications of new and known predictors. Collabra: Psychology, 9(1): 57391. https://doi.org/10.1525/collabra.57391

As part of Tempredict Team. (2022). Detection of COVID-19 using multimodal data from a wearable device: results from the first TemPredict Study. Scientific Reports, 12. https://www.nature.com/articles/s41598-022-07314-0

Mercado, B., & Giordano, C. (2021). In with the old to catalyze the new: A prescriptive framework for ICT research. Industrial and Organizational Psychology, 14(3), 414–418. https://doi.org/10.1017/iop.2021.86

Wiernik, B. M., Ones, D. S., Marlin, B. M., Giordano, C., Dilchert, S., Mercado, B. K., Stanek, K., Birkland, A., Wang, Y., Ellis, B., Yazar, Y., Kostal., J.W., Kumar, S., Hnat, T., Ertin, E., Sano, A., Srivastava, M., Ganesan, D.K., Choudhoury, T., al’Absi, M., & Buder, E.H. (2020). Using Mobile Sensors to Study Personality Dynamics. European Journal of Psychological Assessment. https://doi.org/10.1027/1015-5759/a000576

Lyons, B. D., Moorman, R. H., & Mercado, B. K. (2019). Normalizing mistreatment? Investigating Dark Triad, LMX, and Abuse. Leadership and Organization Development Journal, 40(3), 369-380. https://doi.org/10.1108/LODJ-11-2018-0408

Mercado, B. K., Dilchert, S., Ones, D. S., & Giordano, C. (2018). Counterproductive work behaviors. In D. S. Ones, N. Anderson, C. Viswesvaran, & H. K. Sinangil (Eds.), International Handbook of Industrial, Work, and Organizational Psychology: Vol. 1. Personnel Psychology and Employee Performance. (pp. 109 – 211). Thousand Oaks, CA: Sage.

Mercado, B. K., Albrecht, A.-G., Paulhus, F., Dilchert, S., Ones, D. S., & Deller, J. (2018). Influence of family presence on expatriate outcomes. In B. M. Wiernik, H. Rüger, & D. S. Ones (Eds.), Managing expatriates: Success factors in private and public domains. (pp. 255-270). Leverkusen, Germany: Budrich.

Mercado, B. K., & Dilchert, S. (2017). Family interference with work and its relationship with organizational citizenship and counterproductive work behaviors. International Journal of Selection and Assessment, 54(4), 406-415. https://doi.org/10.1111/ijsa.12195.

Mercado, B.K., Giordano, C., & Dilchert, S. (2017). A meta-analytic examination of cyberloafing. Career Development International, 22(5), 546-564. https://doi.org/10.1108/CDI-08-2017-0142.

Chiou, A. Y. & Mercado, B.K. (2016). Flexible loyalties: How malleable are bicultural loyalties? Frontiers in Psychology, 7.  

Presentations

Mercado, B. K., Dilchert, S., Wang, Y., & Ones, D. S. (2024, August). Am I counterproductive because I’m tired or tired from counterproductivity? A longitudinal study. In Cerne, M. & Skerlavak, M. (Chairs), Sleep and work: Implications for performance and human sustainability. Symposium conducted at the annual conference of the Society for Industrial and Organizational Psychology, Chicago, USA.

Mercado, B. K., & Dilchert, S. (2024, April). Conflicts to clicks to CWBs: crescendo in losing control. In Dilchert, S. & Mercado, B.K. (Chairs), New insights into personality and self-regulation in counterproductive work behaviors. Symposium conducted at the annual conference of the Society for Industrial and Organizational Psychology, Chicago, USA.

Wang, Y., Mercado, B. K., Dilchert, S., & Ones, D.S. (2024, April). Sleep and CWB: A time-lagged exploration of a bidirectional relationship. In Dilchert, S. & Mercado, B.K. (Chairs), New insights into personality and self-regulation in counterproductive work behaviors. Symposium conducted at the annual conference of the Society for Industrial and Organizational Psychology, Chicago, USA.

Mercado, B. K., Dilchert, S. & Ones, D. S. (2023, April). Watch what they post: Cybergriping as an indicator of harassment. In Mercado, B.K. & S. Dilchert (Chairs), Work counterproductivity of gripers, harassers, sexists, holidayers, and sleepers. Symposium conducted at the annual conference of the Society for Industrial and Organizational Psychology, Boston, USA.

Mercado, B. K. (2022, June). Writing justly: Crafting intentional emails to enhance perceptions of justice. Exercise presented at the annual conference of the Management and Organizational Behavior Teaching Society, Pomona, USA.

Mercado, B. K., Dilchert, S., & Ones, D. S. (2022, April). A seven-country investigation into personality and cyberloafing. Poster presented at the annual conference of the Society for Industrial and Organizational Psychology, Seattle, USA.

Mercado, B. K., Ones, D. S., & Dilchert, S. (2022, April). An international investigation of personality and employee green behaviors. In Ones, D. S. & S. Dilchert (Chairs), Advancing IO research and practice for environmental sustainability in organizations. Symposium conducted at the annual conference of the Society for Industrial and Organizational Psychology, Seattle, USA.

Giordano, C., Mercado, B. K., Ones, D.S., & Dilchert, S. (2020, August). An examination of temporal variability in CWB. In R. Hezkiau-Ludwig & M. Rotundo (Chairs), Discretionary Performance in the 21st Century Workplace: Expanding Theory, Research, and Practice. Symposium conducted at the annual conference of Academy of Management, Vancouver, CA.

Mercado, B. K., Dilchert, S., & Ones, D.S. (2019, April). An international study of personalityaspects and work counterproductivity. In D. S. Ones & B. K Mercado (Chairs), Cross-cultural and criterion-related validity of new generation personality measures. Symposium conducted at the annual conference of the Society for Industrial and Organizational Psychology, National Harbor, USA.

Mercado, B. K., Dilchert, S., & Ones, D. S. (2019, April). Cyber counterproductive work behaviors: A scale validation study. Poster presented at the annual conference of the Society for Industrial and Organizational Psychology, National Harbor, USA.

Giordano, C. & Mercado, B. K. (2019, April). Workplace cyberloafing as a respite from understimulation and conflict. Poster presented at the annual conference of the Society for Industrial and Organizational Psychology, National Harbor, USA.

Lyons, B. D., Moorman, R. H., & Mercado, B. K. (2019, April). Seeking refuge: How LMX helps weather abusive behavior of dark triad leaders. Poster presented at the annual conference of the Society for Industrial and Organizational Psychology, National Harbor, USA.

Ones, D.S., Birkland, A., Dilchert, S., Ellis, B., Giordano, C., Kostal, J., Mercado, B., Stanek, K.C.,Wang, Y., Wiernik, B. M., Yazar, Y., al’Absi, M., Buder, E., Choudhury, T., Ertin, E., Ganesan, D. , Hnat, T., Kumar, S., Marlin, B., & Srivastava, S. (2019, April). Using mobile sensors to model and predict typical job performance. In R. McCloy &  H. Kell (Chairs), Measurement: New methods for classic problems, classic methods for new problems. Symposium conducted at the annual conference of the Society for Industrial and Organizational Psychology, National Harbor, USA. *Order of authorship following the presenter is alphabetical within the mPerf Minnesota field study team (Birkland through Yazar) as well as the mPerf team (Al’Absi through Srivastava).

Mercado, B. K. (2018, April). Presentation in D. S. Ones (Chair), Bridging the academic-practitioner divide to improve I-O science. Panel symposium conducted at the annual conference of the Society for Industrial and Organizational Psychology, Chicago, USA.

Mercado, B. K., Dilchert, S., & Ones, D.S. (2017, May). Investigating Relationships Between Trait-Level Personality and Dimension- and Facet-Level Work Counterproductivity. In D.S. Ones & S. Dilchert (Chairs), An IRT based approach to personality measurement: Some cross-cultural examinations. Symposium conducted at the annual conference of the European Association of Work and Organizational Psychology, Dublin, Ireland.

Mercado, B. K. (2017, May). Delineation of the construct of cyber counterproductive work behaviors. In D. S. Ones & B. K. Mercado (Chairs), Modern approaches to understanding and predicting work counterproductivity. Symposium conducted at the annual conference of the European Association of Work and Organizational Psychology, Dublin, Ireland.

Dilchert, S., Mercado, B. K., & Ones, D. S. (2017, May). Facet- and factor-level relationships between personality and multidimensional green work behaviors. Poster presented at the annual conference of the European Association of Work and Organizational Psychology, Dublin, Ireland.

Giordano, C., Mercado, B.K., & Dilchert, S. (2017, April). A meta-analytic examination of cyberloafing. Poster to be presented at the annual conference of the Society for Industrial and Organizational Psychology, Orlando, USA.

Mercado, B. K. (2016, August). An investigation of the dynamicity of counterproductive work behaviors. In B.K. Mercado & D. S. Ones (Chairs), Changing perspectives on employee deviance: Novel insights for theory and practice. Showcase symposium conducted at the annual conference of the Academy of Management, Anaheim, USA.

Gonzalez, K., Mercado, B. K., & Dilchert, S. (2016, August). Does hair hurt career marketability? Investigating the influence of hairstyle on hiring decisions. Paper presented at the annual conference of the Academy of Management, Anaheim, USA.

Mercado, B. K., & Dilchert, S. (2016, April). Organizational- and individual-level influences on employee cyberloafing. Poster presented at the annual conference of the Society for Industrial and Organizational Psychology, Anaheim, USA.

Dilchert, S., Mercado, B. K., and & Ones, D. S.  (2016, April). Prior on- and off-duty deviance predict future counterproductive work behaviors. Poster presented at the annual conference of the Society for Industrial and Organizational Psychology, Anaheim, USA.

Dilchert, S., Ones, D. S., & Mercado, B. K. (2016, March). Predicting counterproductive work behaviors using the Big Five aspects. In D. S. Ones & S. Dilchert (Chairs), Predicting behaviors and outcomes: Big Five factors, aspects, and facets. Symposium conducted at the triennial conference of the World Association for Personality Psychology, Rio de Janeiro, Brasil.

Ones, D. S., Dilchert, S., & Mercado, B. K. (2016, March). Workplace environmental sustainability: Big Five aspects – employee green behavior relationships. In D. S. Ones & S. Dilchert (Chairs), Predicting behaviors and outcomes: Big Five factors, aspects, and facets. Symposium conducted at the triennial conference of the World Association for Personality Psychology, Rio de Janeiro, Brasil.

Mercado, B. K., & Dilchert, S. (2015, August). Facet- and aspect-level investigation of gender and ethnic group differences in personality. In D.S. Ones (Chair), What lies beneath: The potential of lower-order personality traits for organizational science. Symposium conducted at the annual conference of the Ac Vancouver, Canada.

Mercado, B. K., & Dilchert, S. (2015, August). A longitudinal study of off-duty deviance and counterproductive work behaviors. In B.K. Mercado & D.S. Ones (Chairs), Employee deviant behavior: Novel insights and evidence from across life domains. Symposium conducted at the annual conference of the Academy of Management, Vancouver, Canada.

Mercado, B. K. (2015, April). The convergent validity of two work-family conflict instruments. Poster presented at the annual conference of the Society for Industrial and Organizational Psychology, Philadelphia, USA.

Chiou, A., Lipani, L., & Mercado, B. K. (2015, February). Divided loyalties: Which sports team do biculturals root for? Paper presented at the annual conference of the Society for Personality and Social Psychology, Long Beach, USA.

Mercado, B. K., & Dilchert, S. (2014, November). Additional effects of interrole conflict: How family interfering with work influences organizational citizenship and counterproductive work behaviors. Paper presented at the annual conference of the Southern Management Association, Savannah, USA.

Mercado, B. K., & Dilchert, S. (2014, May). Examining the relationship between organizational expectations and voluntary organizational citizenship behaviors of employees. Poster presented at the annual conference of the Eastern Academy of Management, Newport, USA.

Yang, S., Feffer, Y., Frova, F., Ma, B., Mercado, B. K., Ning, K., Shi, B., and Zachary, R. K. (2013, October). An exploration of family constructs within family firms: Diligently digging deeper. Paper presented at the Inaugural IFERA Research Development Workshop, Springfield, USA.

Inocencio, J. & Mercado, B. K. (2013, August). Toward a model of cyberbullying in the workplace: An online disinhibition perspective. Paper presented at the annual conference of the Academy of Management, Orlando, USA.

Dilchert, S. & Mercado, B. K. (2013, May). Investigating the effect of family-work conflict on decreased extra-role behavior at work. Paper presented at the 16th Congress of European Association of Work and Organizational Psychology, Münster, Germany.

Mercado, B. K. & Dilchert, S. (2013, April). Exploring family-work conflict’s relationship with work counterproductivity and organizational citizenship. Poster presented at the annual conference of the Society for Industrial and Organizational Psychology, Houston, USA.

Professional Activities

Editorial Board Member: International Journal of Selection and Assessment

Ad-hoc Reviewer:

  • International Journal of Information Management
  • Journal of Vocational Behavior
  • Journal of Business Ethics
  • European Journal of Psychological Assessment
  • Cyberpsychology
  • Psychological Reports
  • Journal of Personnel Psychology

Conference Symposium Chair:

  • Society for Industrial and Organizational Psychology, 2019, 2023, 2024
  • European Association of Work and Organizational Psychology, 2017
  • Academy of Management, 2015 & 2016

Conference Reviewer:

  • Academy of Management
    Best Reviewer Award, OB Division, 2015
  • Society for Industrial and Organizational Psychology