Important Information about Student Health Services and TimelyCare Resources

In an Aug. 15 message to students, Associate Vice President for Student Life and Dean of Students Jana Lynn Patterson shared information about student health services and TimelyCare resources.

Dear Students:

As the summer comes to a close, faculty and staff are preparing for students’ arrival to campus in just a few days. It is wonderful to have students back on campus and to experience the positive energy they bring!

The content below highlights important information about Student Health Services and TimelyCare.

Student Health Services

  • Elon Student Health Services will continue to be offered in partnership with Cone Health. The scope of services provided can be found on the Elon Student Health Services website. If students need specialist care or medical care beyond the scope of the services offered at Elon Student Health Services, the Student Health Services staff can make a referral. Additional information about the Cone Health system can be found on the Cone Health website.
  • Beginning this fall, Student Health Services will bill student insurance for all visits and services. Any residual costs for the office visit portion of the bill (co-pay, deductibles) are covered by the university. Students should bring their insurance card with them to each visit to Student Health Services. To find more information may be found on the Student Health Services website.
  • Any remaining costs associated with the services provided at Student Health Services (outside of the basic office visit) will be the responsibility of the student. Students will be able to access their insurance benefits for these services, but are responsible for all costs not covered by insurance. These costs will be billed to the primary subscriber for the student’s health insurance and can be viewed on the Student Health Services/Cone Health MyChart.
  • All students are encouraged to create their Student Health Services MyChart before coming to campus. MyChart will allow students to manage their health care at Student Health Services and to provide enhanced access from any computer or mobile device. Students can schedule appointments, view provider notes and lab results, and communicate with their provider through their Student Health Services/Cone Health MyChart. Students can also designate others to have access to their MyChart.


  • Students will continue to have full access to TimelyCare services. Elon partners with TimelyCare to offer free virtual health and well-being services and programs for students. On-demand medical and mental health support is available 24/7 every day of the year-even during university breaks. TimelyCare gives students access to a licensed provider for their acute medical and mental health needs from anywhere in the United States. On-going care, specialists, and scheduled counseling support are available by scheduling an appointment; some providers are available to meet virtually with students in the evening and on weekends.
  • We recommend that all students set up their TimelyCare account and download the TimelyCare app before coming to campus. If a student already has a TimelyCare account, they do not need to set up a new one – they are all set to continue using services. Instructions for setting up a TimelyCare account can be found online.

Pharmacy/Medication Resources

  • If a Student Health Services provider indicates that a student needs a prescription medication, they will review the student’s options for filling the prescription on campus or at the student’s preferred local pharmacy.
  • If the TimelyCare provider indicates that a student needs a prescription, they will send it to a local pharmacy. A list of local pharmacy resources can be found online. Note pharmacies that are on the Elon Express transportation line. Some pharmacies will also deliver to campus through a delivery service (SHIPT, Instacart, private courier, etc.). We encourage them to set up an account at their preferred pharmacy before coming to campus.
  • Fountain Market in Clohan Hall stocks basic over-the-counter medications and medical supplies for purchase. Students are encouraged to bring medical supplies (first aid kit, thermometer, etc.) and over-the-counter medications (fever reducer, stomach upset medications, pain relievers, allergy medications, etc.) with them when they come to campus.

As a reminder, the HealthEU website provides an array of resources to support students’ well-being across six well-being dimensions: community, emotional, financial, physical, purpose and social. If students or families have any questions, please feel free to reach out to the Office of the Dean of Students at or (336) 278-7200.

Sincere best wishes for a healthy academic year!

Jana Lynn Fields Patterson, Ph.D.

Associate Vice President for Student Life and Dean of Students