Frequently Asked Questions


How do I request technology support for my event?

To request event support, please fill out the Event Request Form and a member of Media Services will be in touch shortly.

How do I reserve checkout equipment?

Use WebCheckout to reserve your equipment and pick it up at Media Services.

How long can I check out equipment?

The standard checkout duration is 24 hours, and patrons may also request 2 renewals of 24 hours. Renewals are a Self-Service feature and patrons may request renewals each by logging into their WebCheckout Patron Portal account and updating an existing checkout.

Renewals must be requested PRIOR to the original return time.

What type of equipment do you have?

You can view all of the equipment offered here, however please consult Webcheckout to make sure the equipment you need is currently available.

Do you have chargers I can use for my phone or laptop?

Media Services does not provide any phone or laptop chargers for personal devices, however chargers are provided for laptops checked out through Media Services.

Is there a fee to checkout equipment?

There is no cost to check out equipment, however items not returned on time will be subjected to a late fee. Read more about the Late, Broken, and Stolen Equipment Policies.

Will laptops work off campus?

Our laptops are configured to work within the Elon network and cannot be accessed off-campus. If you need to use a laptop off-campus, please contact Media Services for assistance.

What do I do if I need to host a conference call?

Media Services offers many resources and equipment for conferencing. For more information, visit the Conferencing page.

What is the difference between Media Services and The Gear Room?

The Gear Room is only available to students enrolled in School of Communications’ courses, as well as the school’s faculty and staff, while Media Services has equipment available to all students, faculty and staff.