Frequently Asked Questions
How do I request technology support for my event?
As of spring 2022, Event Technology Services is in a different unit than Media Services. To request support from Event Technology Services, a request should be submitted 25Live during the initial submission stages and a member of our Event Technology Services will be in touch.
If at any time you have questions please email or call Event Technology Services at email@example.com or (336)278-6521.To provide modifications to your request please submit a technology change request.
How do I reserve checkout equipment?
Use WebCheckout to reserve your equipment and pick it up at Media Services.
How long can I check out equipment?
The standard checkout duration is 24 hours, and patrons may also request 2 renewals of 24 hours. Renewals are a Self-Service feature and patrons may request renewals each by logging into their WebCheckout Patron Portal account and updating an existing checkout.
Renewals must be requested PRIOR to the original return time.
What type of equipment do you have?
Do you have chargers I can use for my phone or laptop?
Media Services does not provide any phone or laptop chargers for personal devices, however chargers are provided for laptops checked out through Media Services.
Is there a fee to checkout equipment?
There is no cost to check out equipment, however items not returned on time will be subjected to a late fee. Read more about the Late, Broken, and Stolen Equipment Policies.
Will laptops work off campus?
Our laptops are configured to work within the Elon network and cannot be accessed off-campus. If you need to use a laptop off-campus, please contact Media Services for assistance.
What do I do if I need to host a conference call?
Event Technology Support offers many resources and equipment for conferencing. For more information, visit the Conferencing page.
What is the difference between Media Services and The Gear Room?
The Gear Room is only available to students enrolled in School of Communications’ courses, as well as the school’s faculty and staff, while Media Services has equipment available to all students, faculty and staff.
What if I disagree with a Media Services late fine?
If you disagree with a late fine assessment, we do have a process for submitting an appeal. This is the required process to use if requesting an appeal of your late fine. Each person may request 2 late fine appeals each semester. Only UNPAID fines can be appealed. Accounts with unpaid fines will be on hold until the appeal is resolved. Appeals are reviewed weekly and patrons will receive an email with a decision within a week, during the regular academic semester. Submit an Appeal