To protect the health and safety of members of the Elon University community in the wake of the COVID-19 pandemic, Elon announced a transition to remote campus operations beginning March 23, 2020, the Monday following Spring Break.

While classes and essential campus operations have continued since this time, Elon University has developed a process for students who left campus due to the COVID-19 pandemic to request to receive prorated credits for unused housing and meal plan costs for spring semester. This process has been designed to reimburse students and families while also allowing Elon to ensure continuity of academic instruction and payment for the fixed costs of university operations and facilities that have remained open during this unprecedented event.

Each student’s individualized credit amount will be prorated based upon the number of weeks they used university housing and/or their meal plan following Spring Break. Other variables, including financial aid packages, could impact the amount of credit approved.

Explanation of Credits

Students may request credits for housing and/or meal plan costs using the Elon housing portal at www.elon.edu/myhousing. The university will review submitted requests as quickly as possible. Approved credits will be processed on a weekly basis in the order they are received. Requests for housing or meal plan credits must be made by Wednesday, May 20.

Credits will be awarded under the following guidelines:

  • Students in residence halls who did not return to campus after classes resumed online on March 23 will be eligible for credits equivalent to 8.5 weeks of housing and/or meal plan costs. This is based upon the originally scheduled residence hall move-out date of May 20.
  • Students in campus apartments who did not return to campus after classes resumed online on March 23 will be eligible for credits equivalent to 10.5 weeks of housing and 8.5 week of meal plan costs. This is based upon the apartment lease end date of May 31.
  • Students who lived in any type of university housing and/or used their meal plans after March 23 will receive prorated credits based upon the number of weeks they remained on campus and used their meal plans.
  • Credit amounts will vary based upon students’ housing assignments and/or meal plans.

Students enrolling for summer session classes or returning to campus for the fall 2020 semester will see the approved credits applied to their Elon accounts. Because housing and meal plan costs are separate, students may see approved credits for each post to their accounts at different times. Credits may be applied to future student account charges including tuition, room and board. There will be no cash refunds for returning students. After first requesting a credit and receiving approval, graduating students or those leaving Elon may request a refund for an approved credit through their accounts on OnTrack that will be paid through direct deposit.

Frequently Asked Questions

How do I apply for a housing and/or meal plan credit?

Credit requests must be submitted through Elon’s housing portal at www.elon.edu/myhousing. Students must submit requests by May 20. Students will receive a confirmation that their request has been received. Because housing and meal plan costs are separate, students may see approved credits for each post to their accounts at different times.

I have not yet returned to campus to retrieve my belongings. Do I need to move out of my room before requesting a housing cost credit?

No. Approved credits will be applied to your account soon after you submit your request. After you move out of your room, it will be inspected for damages and any charges associated with the condition of the room may lead to an adjustment of the housing cost credit on your Elon account.

I am graduating from Elon in May. Can I request a cash refund of the prorated housing and/or meal plan credit?

Students who are graduating in May can first request a credit and after receiving approval, may request a refund based on approved credits. Eligible students with approved credits may make refund requests through their account on OnTrack by clicking “Request Refund” under the “Financial Information” heading.

More information about requesting a refund is available at https://www.elon.edu/u/bft/bursar/billing-and-payments/refunds/.

Please email bursar@elon.edu with questions about the refund process.

I won’t be returning to Elon University for the fall semester. How do I request a refund?

Students who will not be enrolling at Elon this fall can first request a credit and after receiving approval, are eligible to request a refund for unused portions of approved credits for spring semester housing and/or meal plan costs. Upon completing the withdrawal process through the University, they may make refund requests for an approved credit through their account on OnTrack by clicking “Request Refund” under the “Financial Information” heading.

More information about requesting a refund is available at https://www.elon.edu/u/bft/bursar/billing-and-payments/refunds/.

Please email bursar@elon.edu with questions about the refund process.

What if I currently have an outstanding balance on my student account? Will I still receive a credit or refund?

Yes, you will still receive a credit. If you have an outstanding balance due on your student account, the credit will be applied to that amount owed, then any remaining credit will be shown on your student account.

Will financial aid packages, athletics scholarships and participation in other program such as the Odyssey program impact the credit?

Yes. Students with financial aid packages that cover the full cost of room and board charges are not eligible for a credit. Students with financial aid that covers a portion of room and board will receive partial credit. For questions about your eligibility, contact finaid@elon.edu.

Will my meal plan end once I request a meal plan credit?

Yes. Meal plans will be cancelled at time of credit processing per student.  Students will not be able to use their meal plan or meal dollars after requesting a meal plan credit.

May I convert my meal plan credit to Phoenix Cash?

No. Approved meal plan credits will be applied to future charges on your student account, including tuition, room and board, and cannot be converted to Phoenix Cash.

What will happen to my unused meal dollars?

Meal Dollars are a part of the meal plan but our partners in Elon Dining have agreed that for this year only, all remaining meal dollars on an account at cancellation of the meal plan or at the end of the semester will be rolled over for use in the fall semester.

Is Elon issuing credits or refunds for spring semester tuition?

Elon will not be issuing tuition credits or refunds for spring semester. The university is continuing courses and services remotely, supporting students and ensuring they are able to complete their academic requirements and receive full credits.

I have questions about how the housing and/or meal plan credits. Who should I contact?

For questions about how the credits will be applied to future costs for continuing students or requesting a refund for graduating students, contact the Bursar’s Office at (336) 278-5300 or bursar@elon.edu.

For questions about housing cost credits, please contact the Office of Residence Life at (336) 278-7300 or residencelife@elon.edu.

For questions about meal plan cost credits, please contact Phoenix Card Services at (336) 278-5436 or phoenixcard@elon.edu.

For general questions, please contact the Office of Parent Engagement at (336) 278-7470 or parentengagement@elon.edu.