FAQs

Log in to OnTrack, click on “View My Balance.” The homepage of the e-Bill site will display, and your balance due will be viewable on the main screen.

You can view your student’s balance only if you are designated as an authorized user (Please refer to the Authorized User FAQ for more details). To access the e-Bill site, log in to e-Bill.

Log into e-Bill, click on the payer actions drop-down, select “View Account Activity,” click “Generate Activity Report,” select the term you wish to generate the statement for, and click “Generate Activity Report.”

The statement will then be generated and open in an additional tab from the e-Bill site. You may print or download the statement from this tab.

*Please note that the dynamic statement displays activity for the selected calendar dates or academic semesters selected as of the date the report was created. The activity total shown may not reflect the amount due on the account as a result. Visit the account activity tab on the e-Bill site for your balance due and transaction details for all terms. 

Elon has officially adopted e-Bill as the primary method for distributing student account statements. Once logged into e-Bill, click on the “Account Activity” tab to see current account activity by term and to generate customized account statements based on term or date range.

Students should follow these steps to authorize Student Financial Services to discuss confidential account information with a parent or other guardian.

Option 1: Student adds an authorized user to their e-Bill account

1. Log in to OnTrack.
2. Click on “View My Balance.”
3. Navigate to the “My Account” drop-down on the e-Bill site. There is an authorized user’s section; click “Authorized Users.”
4. Click “Add Authorized User “and provide the authorized user’s name and email address
5. An email will be sent to the individual whom the student set up.
6. The authorized user can then select a password to accompany the email address as the login credentials.
7. After a successful login, the authorized user will then be able to view the student’s account.

Option 2: Authorized user requests access

1. Visit e-Bill.
2. Click “Create New Account.”
3. Click “No” when asked if you are a current or former student.
4. Click “Create Your Authorized User Account” (name, email, password).
5. A verification email will be sent to the email address provided to activate the account.
6. Next, the authorized user is required to verify the student’s university ID and date of birth.
7. Student Financial Services sends an email to the students’ “@elon.edu” email address indicating the authorized user has requested access to the student’s account in e-Bill.
8. Once approved, the authorized user will receive an email notification that the student has approved their access, and they have been established as an authorized user on the account.
9. If the student does not approve, the authorized user account will remain in pending status.

The system defaults to displaying your total account balance. However, you can modify this by selecting “Pay Another Amount.” Simply enter the desired payment amount in the box provided.

After submitting a payment online, you will receive a confirmation email. The payment will appear on your account while it is being processed, which can take up to five business days.

Quick Links offer students access to various Elon University website links that can assist them while reviewing their billing statements and addressing questions related to specific fees or charges.

This may indicate that the Financial Aid Office is missing some necessary documents to finalize your package, or your application has just been completed and is currently being processed. Please check your application status in the Financial Aid section of OnTrack.

Federal work-study earnings are based on the hours you work and are paid directly to you as a paycheck. Therefore, they cannot be applied as a deduction from your student account balance.

Questions about the student health insurance requirement may be directed to the Student Health Insurance project manager, Tammy Hill, at healthinsurance@elon.edu or (336) 278-7276 during regular business hours. Additionally, detailed information, including FAQs, can be found on the student health insurance requirement website.

The Health and Wellness Fee is charged to all students and is part of the tuition bill each semester. Through this fee, students are able to access Student Health Services for a routine office visit, and after insurance is filed, co-pays and deductibles are covered. The student is responsible for all other charges. The Health and Wellness Fee is not to be confused with the Student Health Insurance Plan. The Student Health Insurance Plan is an insurance policy for all full-time undergraduate, graduate, and law students. Students may waive the Student Blue policy by providing proof of insurance coverage.

Undergraduate enrollment deposits are processed through the Office of Admissions.

Payment plan offers are now located on the e-Bill site. Simply log in to OnTrack, click “View My Balance,” and the e-Bill system home page will be shown; then the “Enroll in Plan” option will be visible on the home page if your offer has not expired.

Each semester, there is a $50.00 fee due at the time of enrollment for your current term payment plan.

If you use a checking or savings account for the payment and it is returned, you will be required to make your payment with a debit or credit card instead of using a checking or savings account.

The payment plan covers tuition and fees, housing charges, meal plans, and all other expenses for the current term.

Option 1: The student and any authorized user who has been set up will receive an email notification that payment plans are open for enrollment. Click the link in the email that was received, and it will take you to the e-Bill site to complete the steps to enroll in the payment plan.

Option 2: The student or authorized user may log in to the e-Bill site, and on the home page, the “Enroll in Plan” option will be visible if your offer has not expired.  As a reminder, the student will use their OnTrack credentials to access the e-Bill site, and the authorized user will log in directly on the e-Bill site.

The student and ONLY the authorized user who enrolls in the payment plan will be able to make changes and payments to the plan. If a student has more than one authorized user, only the authorized user who enrolled in the payment plan will see the payment plan information. The second authorized user can make payments towards the balance due but will not have access to any payment plan information. If the student enrolls in the payment plan, all authorized users will have viewable access to the plan.

Yes, international payment methods are now accepted as a form of payment for the payment plans offered.

No, monthly installments for international payment plans will not automatically be drafted from your chosen payment method. Please complete your payment with enough time to ensure it is posted to your account before the installment due date to avoid the payment being marked as missed.

Your payment plan is set up to rebalance periodically to match the account balance on the student’s account. For example, if the charges on your student account decrease because you dropped some classes, the payment plan balance will also decrease during the monthly rebalancing process. Automatic rebalancing ensures your student account balance will be paid in full by the end of the payment plan period.

A $30 insufficient funds fee is applied to all students if their payment method does not have enough funds to cover the installment. Students will receive an email notification before the fee is applied to their payment method. The billing system will automatically attempt to process any payments marked as “NSF” (Insufficient Funds) once more.