A recent certification for two members of Auxiliary Services recognizes the strengths of the departments and enhances their departmental vision.
This story was originally published in the November issue of The Leaflet, Elon’s quarterly printed newsletter.
Auxiliary Services at Elon is raising the bar for professional excellence through the achievements of Carrie Ryan, assistant vice president for auxiliary services, and Chad Conville, director of auxiliary services. Both recently earned the Certified Auxiliary Services Professional (CASP) credential from the National Association of College Auxiliary Services.
For Ryan and Conville, the certification recognizes years of experience and a commitment to continuous learning.
“Earning the certification was a great way to challenge myself and measure my experience and abilities gained over nearly 18 years in Auxiliary Services,” Conville said.
“With 23 years in higher education, earning the CASP designation is a meaningful milestone,” said Ryan. “CASP is the premier certification in our field, recognizing expertise in operational
excellence, strategic leadership and student-centered services. It reflects my commitment to advancing Elon’s mission through innovative and student-focused operations.”
Ryan said the certification process deepened her understanding of campus operations and strengthened relationships that shape Elon’s student experience.
“It brings value to the work we do and helps us see where we can deepen the work we’re already doing,” she said.
Since earning the credential, she has developed a departmental vision grounded in the theme “One Team, One Purpose,” while also adopting five value pillars for Auxiliary Services: excellence, connection, progress, pride and leadership. These new values guide and align Auxiliary Services to the university strategic plan and strengthen partnerships with athletics, admissions, student life, Loy Farm and more.
“You can work for a partner, you can work at Elon, but ultimately we are here for one reason: the students,”
-Carrie Ryan, assistant vice president for auxillary services