Prior to the start of classes, all students, faculty and staff were required to complete a PCR COVID-19 pre-semester test. As part of our continued commitment to monitor the ongoing health of the campus community, we are conducting ongoing and random weekly testing throughout the semester.

If you need to complete your test prior to arriving to campus, please see the Initial Testing section below.


If You Test Positive from a Radeas, LabCorp & Outside Test

Begin isolation immediately and limit your exposure to others. Your positive COVID-19 results will be provided to the university within the next few hours and the Alamance County Health Department within the next 24 hours. These are the experts who can provide guidance in this situation; others will not be able to provide this level of guidance. Staff from Student Care and Outreach and the health department will contact you with instructions. If you feel ill, please follow the directions outlined here.

Campus-wide Testing

Beginning Oct. 26, the university’s COVID-19 testing efforts were expanded using a new provider, Radeas. The tests are self-administered, anterior nasal swab PCR tests, which have a high degree of accuracy.This testing effort is in response to the surge of cases on campus since Friday, Oct. 23. When completed, up to 5,000 students will be tested.

Results

  • Results are returned within 24-48 hours.
  • Students receive notification that results are ready via text or email (depending which method they chose when they registered). The notification includes an order number, an access code and a link to log into the Radeas system to view their results.
    • If students chose to be notified via email, they may need to check their email spam folder.
    • If notified by text, the patient login auto fills their email and access code, and students must enter their date of birth to log into the Radeas system.
    • Some entered 2020 as their birth year and then had trouble logging in to get results.
    • They can try that as a method to retrieve their results, but we must email the sample order # to Radeas to correct the DOB.

If you are having trouble logging in to access results

  • Email both support@radeas.com and jeffstein-covidtest@elon.edu to get help logging in.
  • The Radeas support line (919-263-1150) takes messages which are checked 8 a.m.-5 p.m. Monday-Saturday. Calls are responded to within 24 hours. The email address is staffed 8 a.m.-5 p.m. Monday-Friday.

What to do if you receive positive test results

  • Students always receive results before the university or the health department.
  • COVID-19 results are provided to the university and the Alamance County Health Department within 24 hours. These are the experts who can provide guidance in this situation; others will not be able to provide this level of guidance.
  • Students should begin isolation immediately and limit exposure to others.
  • If you have a shared bedroom:
    • During business hours (8 a.m.-5 p.m. Monday-Friday), email studentconcerns@elon.edu with name, phone number and date of test.
    • After hours or on the weekend, reach on-call staff by calling campus safety at 336-278-5500.
  • If you feel ill, please follow directions outlined here.

COVID-19 Testing Throughout the Fall Semester

In order to monitor the ongoing health of the Elon community, the university community will participate weekly in the following symptomatic and asymptomatic testing throughout the semester:

  1. Symptomatic Testing and Identified Close Contacts
  2. Random Testing
  3. Asymptomatic Testing

Data from the ongoing testing will be reported weekly on the COVID-19 Dashboard and utilized as part of ongoing analysis of alert levels in our operational decision-making matrix.

Symptomatic Testing (for those with symptoms) and Identified Close Contacts

Symptomatic students should contact Student Health Services at 336-278-7230. Do not come in person or attend class, work, dining halls, events, etc. Students needing assistance when Student Health Services is closed should consult the after hours resources web page. Symptomatic faculty and staff should contact their healthcare provider or the Faculty/Staff Health & Wellness Clinic.

Symptomatic students (those with symptoms) and students provided testing requirements by the health department after being identified as close contacts of someone who has a positive test result, can utilize the following on- and off-campus testing:

On-Campus Testing: for those without access to transportation, who are able to secure an appointment on campus

  • Students being seen in person will be tested at the time of the visit.
  • Students being evaluated virtually will schedule a testing appointment at Student Health Services, which may be the next business day.
  • Students may pay the $112 cost of on campus testing by credit card, or the amount can be posted to the student account. Students will be given a receipt to file with insurance.

Off-Campus Testing: for those with access to transportation or who are unable to secure an appointment on campus

  • Students will be responsible for the full cost of the COVID-19 test and may be asked to present their insurance card at off campus testing sites. Out of pocket costs may be billed later.
  • Off-campus testing sites include:
    • Cone Health Drive-Up Testing Location (Monday – Friday, 8 a.m. – 3:30 p.m.) Grand Oaks Center at Alamance Regional, 1238 Huffman Mill Rd., Burlington
    • FastMed Urgent Care – 336-506-1720 (weekend testing available) 104 Huffman Mill Rd, Burlington, NC 27215
    • Nextcare Urgent Care – 336-222-8888 (No weekend testing) 1713 South Church Street, Burlington, NC 27215
    • Kernodle Clinic – 336-336-538-1234 (weekend testing available) 1234 Huffman Mill Rd, Burlington, NC 27215
    • Alamance County Health Department – 336-570-6459 (No weekend testing) 319 Graham-Hopedale Rd. Burlington, NC 27217

Students may call Student Care and Outreach at 336-278-7200 or the Student Life Administrator on Call  at 336-278-5555 (after hours and weekends) to arrange a ride with UberHealth.

Students who are not deemed to need testing but still wish to be tested should also utilize the off-campus testing sites.

Random Testing (for those without symptoms)

  • Random testing for asymptomatic students, faculty and staff from across the main and Greensboro campus occurs weekly based on a stratified simple random sampling model with proportional allocations from campus buildings as well as student or employee status.
    • Undergraduate students receive an email with a link for appointments on the following Wednesday in Alumni Gym (on a space available basis). Students reserve a time during a safe, physically distanced testing clinic using the same simple, nasal swab PCR test used by many during pre-semester testing.
    • Graduate students, faculty and staff (on the main and Greensboro campuses) receive an email with instructions for ordering the same mail-in nasal swab test used during pre-semester testing and submitting the kit by the following Wednesday.
  • Participation in this random test pool is part of the University’s on-going random testing program, and there is no charge to the student, staff, or faculty member to participate.
  • Non-compliance with ongoing testing is considered a violation of the Healthy Elon Commitment and could result in conduct proceedings or disenrollment.
  • Students, faculty and staff may also be selected randomly who are potential extended or indirect contacts of someone who has presented with symptoms and warranted isolation.

Asymptomatic Testing (for those without symptoms)

Asymptomatic students, faculty or staff wanting testing should utilize the following off-campus testing sites:

  • Cone Health Drive-Up Testing Location (Monday – Friday, 8 a.m. – 3:30 p.m.) Grand Oaks Center at Alamance Regional, 1238 Huffman Mill Rd., Burlington
  • FastMed Urgent Care – 336-506-1720 (weekend testing available) 104 Huffman Mill Rd, Burlington, NC 27215
  • Nextcare Urgent Care – 336-222-8888 (No weekend testing) 1713 South Church Street, Burlington, NC 27215
  • Kernodle Clinic – 336-336-538-1234 (weekend testing available) 1234 Huffman Mill Rd, Burlington, NC 27215
  • Alamance County Health Department – 336-570-6459 (No weekend testing) 319 Graham-Hopedale Rd. Burlington, NC 27217

Students, faculty and staff will be responsible for the full cost of the COVID-19 test at these locations. Students may present their insurance card at off campus testing sites. Any out of pocket costs may be billed to them.

Students involved in student conduct cases that are COVID-19 related will be required to present evidence of a negative COVID-19 test within 48-72 hours of their initial conference. Those students may not participate in on campus testing and will be responsible for all costs and transportation to an off campus testing site. You can find resources for students referred by Student Conduct for testing here.


Initial Testing

Access LabCorp’s portal to request your test prior to your start date at Elon.

Please note: To enter LabCorp’s portal, you will need your Elon username (aka OnTrack username), which is the just the first part of your Elon email address (ex. username@elon.edu). Auxiliary employees please enter the full email address. Use all lowercase. If you have questions about your username, you may contact the Ready & Resilient Information Line at 336-278-2020 (M-F, 8 a.m.-5 p.m.) After submitting your sample, LabCorp will confirm with Elon that you completed the PCR test. You do not have to submit your results.

Testing Process & Instructions

When you visit LabCorp’s secure testing portal*, follow these steps:

  1. Verify your identity, using your Elon campus username and date of birth. On the first web page, use your Elon name. If Elon systems refer to you as Jeff (not Jeffrey Stein) or Randy (not Randolph Williams), use Jeff or Randy.
    • If, in the above example, for some reason, your Elon name (Jeff) doesn’t work, then try your more formal name (Jeffrey).
    • At the bottom of the first web page, enter your Elon username, the first part of your Elon email (ex. username@elon.edu or jstein@elon.edu). Use ALL lowercase letters.
  2. Enter your mailing address and phone number. Use the address where you want to receive the test (no P.O. boxes) and phone number where you want to receive any follow-up calls from medical personnel. If you use use your campus address, please make sure to put the campus box number first (i.e. 2400 Campus Box, not Campus Box 2400).
  3. Enter CDC-required demographic data

* Make sure to allow pop-up windows on your browser before starting the process.

Please note: If you are shipping your kit back to LabCorp from campus, please drop it off at Mail Services in Moseley Center before 2:15 p.m. so they can alert FedEx to come to campus that day. Do not send it through campus mail.

Be aware that the LabCorp form will take you through a few screens, will send you an email confirmation that you need to respond to, and will also send you a final confirmation email (check your spam folder). As part of the process, you will authorize LabCorp to process your results, to share your progress in the process with Elon, and to share your results with our University Physician (students) or Human Resources (faculty and staff). Elon will be notified of (and will contact) students, faculty and staff who have not signed up, received their test kit, or submitted their test sample.

Follow these steps if you test positive.

Other Acceptable PCR-tests

Elon is asking all students, faculty and staff to use the LabCorp system because of its convenience, consistent results and its ability to comply with HIPAA privacy standards and share secure healthcare information with Elon’s Health Services. However, we realize there may be special cases where students are unable to use the LabCorp system. For example, international students will not be able receive test collection kits from LabCorp. Students who are unable or unwilling to use the LabCorp test and wish to pay for asymptomatic testing out of pocket need to follow the steps below to submit an approved PCR test result from another testing source that was collected within Elon’s prescribed testing window.

How to Upload Your PCR-test Results

Students who are unable to use the LabCorp system, may submit another PCR-test. To upload your own results:

  1. Login to PhoenixHealth using your University username and password.
  2. Once signed in, navigate to the upload tab at the top of your patient portal home screen. Select “COVID19PCR” from the drop-down list and upload your results. Please do not submit your test results if you used Elon’s PCR testing through the LabCorp system.

Before Uploading your Test Results

Please do not submit antigen test results since these are subject to greater errors. Also, do not submit results from a test taken more than 2-3 weeks prior to your arrival on campus.

Finances/Insurance

Students

By using LabCorp’s mail-in testing service, students and families will not have to pay up front for the pre-semester test. Currently, asymptomatic tests cost upwards of $100.

  • Pre-Semester Testing: In September, students will be billed $129 for the pre-semester test.
    • After receiving test results, students will be able to print relevant documents for submission to their own health insurance to request reimbursement.
    • In early September, students/families with financial challenges will be able to apply for a fee waiver.
    • The $129 test fee will not be added to student accounts with the Bursar until after these insurance materials are available or students have been able to request a fee-waiver.
    • The university is also working with other private universities to request support from Congress to cover the cost of pre-semester testing.
  • Testing throughout Semester: Students will not have to pay for testing throughout the semester.

Faculty/Staff

Elon is paying for faculty and staff testing.

When to Order and Submit Your Test Sample

Plan to enter the testing portal as soon as possible to enter your information and request your testing kit. Use these guidelines regarding dates and deadlines:

  1. Take your sample and submit your test on the same day and 7-14 days before your arrival on campus*. Students, faculty and staff already on campus should take their test as soon as possible.
    1. Students, do not come to campus if you have not received your test results; you will be sent home.
    2. Do not come to campus if you have not completed your quarantine for a positive test result.
    3. If you wish to complete required quarantine before arriving on campus, plan to take your sample and FedEx your test back to LabCorp 14 days prior to your arrival on campus.
    4. In an effort to reduce risk, we ask that students and family members limit social contact and potential exposure to the virus in the two weeks before coming to campus.
  2. Test kits requested before 1 p.m. on weekdays are usually shipped the same day.
  3. Test kits ship to and from the lab via FedEx. You do not need to sign for the test kit. But in most locations, FedEx only operates Monday-Friday.
  4. Results are currently being posted to the portal 4-6 days after arrival at the lab.

Testing Frequently Asked Questions

What should I do if I test positive (from a Radeas, LabCorp or outside test)?

Begin isolation immediately and limit your exposure to others. Your positive COVID-19 results will be provided to the university within the next few hours and the Alamance County Health Department within the next 24 hours. These are the experts who can provide guidance in this situation; others will not be able to provide this level of guidance. Staff from Student Care and Outreach and the health department will contact you with instructions. If you feel ill, please follow directions outlined here.

How long is my sample stable for testing?

The transport kit is designed to maintain specimen stability during overnight shipping. It’s important to bring your sample to a Fedex drop box on the same day you collect it before the last pickup for Express shipping. View drop box locations and pickup schedules. Or, you can refer to the flyer in your kit to schedule a FedEx pickup on the day of collection.

What happens if I don’t collect my sample correctly?

If you are not able to collect an adequate sample or you do not ship your sample within 24 hours of collection,  LabCorp may not be able to perform your test. If this happens, LabCorp will contact you to discuss next steps.

What if my test is rejected?

Submitted tests could be rejected by LabCorp if they were not properly registered or if there were problems or delays during shipping. If your test is rejected you will be notified and you should repeat the test. You have two options:

  1. Visit our secure portal and order a new test at no cost to you. You will receive a new kit in the mail.
  2. Go to one of the three area testing locations provided by Cone Health.These testing sites operate Monday through Friday, 8 a.m.–3:30 p.m., and offer the same simple PCR LabCorp test Elon is using. You don’t need a prescription or have symptoms to be seen, just provide the name of your personal physician or medical provider.
    • Alamance County: Grand Oaks Center at Alamance Regional, 1238 Huffman Mill Road, Burlington, NC
    • Guilford County: Green Valley Campus, 801 Green Valley Road, Greensboro, NC (entrance off Lendew Street)
    • Rockingham County: 617 S. Main Street, Reidsville, NC (across from Annie Penn Emergency Department)

Please contact Ready2020@elon.edu, if your arrival-on-campus timeline does not allow for you to submit a second test.

How do I register my kit?

After you receive your kit, you can register it here.  You will be prompted to enter the unique 12-digit barcode printed on the side of the collection tube. Remember: LabCorp will not be able to process your sample until it’s registered.

Can I ship my test over the weekend?

No. While in some areas FedEx might offer weekend services, it’s best if you drop off your sample on a FedEx drop box Monday through Friday (before the last pickup of the day). This will reduce the chances of your test being rejected.

Is it safe to send my sample in the mail?

Pixel by LabCorp™ provides detailed instructions for the collection and transport of your sample. Your kit contains the appropriate shipping materials to safely send your sample to the lab.

I dropped off my package with FedEx on Friday but my tracking doesn't show the right information. What should I do?

If you dropped off your package before the last posted pick up time at your FedEx drop-off location (including Mail Services on campus), there is nothing you need to do. FedEx doesn’t always scan packages until drivers return to their warehouse for the evening, which might explain why the tracking information is off on your package. However, if your test is rejected  due to delays during shipping, LabCorp will notify you. You will be required to take the test again, but Elon will pay for the second test. You will not be charged. Just return to the testing portal and request another test kit.

Please contact Ready2020@elon.edu, if your arrival-on-campus timeline does not allow for you to submit a second test. We are currently finalizing options to work with students in this situation.

I'm on campus. Can I drop off my sample with Mail Services?

If you are shipping your kit back to LabCorp from campus, please drop it off at Mail Services in Moseley Center before 2:15 p.m. Monday through Friday so they can alert FedEx to come to campus that day. Do not send it through campus mail.

Which test qualifies for the required pre-semester testing?

Elon has contracted with LabCorp to conduct PCR testing, completed through our secure portal, for pre-semester testing. This is our recommended testing provider. Elon will only accept PCR testing results.

Why is Elon using this particular test?

Not all states or counties have capacity for asymptomatic testing (testing of those without symptoms) right now. LabCorp has the capacity to handle Elon’s volume of tests and produce reliable and consistent results. The company has an online portal and logistics system that will allow you to have a COVID-19 test collection kit shipped to your home or wherever you are located in the U.S. The test comes with clear instruction on how to collect your sample and then mail it back to LabCorp in the provided shipping package. Though the delivery of results can fluctuate based on demand, results are currently available 4-6 days after arrival at the lab. An additional advantage is that your testing information will be secure throughout this process. Elon will be notified when students, faculty, or staff have ordered and shipped their tests, so the university can ensure that roughly 9,000 individuals have completed their tests prior to classes beginning. You will not have to find a testing site, schedule an appointment, go to a testing site or wait in line.

Will Elon accept other test results?

Yes. Elon is asking all students, faculty and staff to use the LabCorp system because of its convenience, consistent results and its ability to comply with HIPAA privacy standards and share secure healthcare information with Elon’s Health Services. Elon does not have the medical staffing to verify test administration and results from multiple providers across the country over the short testing window prior to the opening of the academic year. A single, unified system will allow Elon to get fast results that can facilitate our student move-in process.

We realize there may be special cases where students are unable to use the LabCorp system. For example, international students will not be able receive test collection kits from LabCorp. Students who are unable or unwilling to use the LabCorp test and wish to pay for asymptomatic testing out of pocket can follow the instructions under “How to Upload your PCR Test” to submit an approved PCR test result from another testing source that was collected within Elon’s prescribed testing window.

How do I use my collection kit from LabCorp?

Your kit will come with clear instructions on how to properly self-collect a nasal swab. You will be instructed to take the provided cotton swab out of the package, taking care to not touch the cotton tip. You will then need to rotate the swab and insert less than one inch into each nostril, rotating at least three times per nostril. Watch this short video demonstration for additional guidance:

Can I have my test kit mail to my office on campus?

Yes. If you use use your campus address, please make sure to put the campus box number first (i.e. 2400 Campus Box, not Campus Box 2400). Also, If you are shipping your kit back to LabCorp from campus, please drop it off at Mail Services in Moseley Center before 2:15 p.m. so they can alert FedEx to come to campus that day. Do not send it through campus mail.

What if I receive positive test results?

If you test positive for the COVID-19 infection, you should expect:

  1. A call from either a medical provider or a member of the LabCorp medical team.
  2. A call from your local health department with quarantine and tracing guidance.
  3. To quarantine at home for up to 14 days from infection.
  4. To contact Elon for assistance:
    • Students: Complete this brief form and a staff member from Student Care and Outreach will reach out to you within 1 business day. This staff member will help guide you through the process, help you get to campus as soon and as smoothly as possible, and assist you with making connections and planning for your arrival after isolation. Find additional support for delayed arrivals.
    • Faculty/Staff: Contact your healthcare provider or Faculty/Staff Wellness if you do not have another health care provider. Please also provide confidential notification to Human Resources (Stephanie Page at spage@elon.edu or 336-278-5560) and your supervisor to discuss how to ensure your care and privacy, as well as ensure arrangements for your work.ice president to discuss how to ensure your care and privacy, as well as ensure arrangements for your work.

What if I have already tested positive for COVID-19?

If you have already received a positive test result from a prior COVID-19 test, you do not need another test.

  • Students: Submit documentation of your positive result to University Physician Dr. Ginette Archinal at Student Health Services, garchinal@elon.edu.
  • Faculty and Staff: Submit documentation of your positive result to Associate Director of Human Resources Stephanie Page, spage@elon.edu.

When and how will the fall random/ongoing testing occur?

We are finalizing plans for a safe, physically distanced testing clinic to occur weekly on campus. Faculty and staff will also have the option to use mail-in testing instead of the in-person clinic. Random/ongoing testing for students, faculty, and staff will be paid for by the university. Testing data will be utilized as part of ongoing analysis of alert levels in our operational decision-making matrix. More specific details forthcoming related to dates and times of weekly testing clinics. We are also using the simple, nasal swab PCR test designed by LabCorp for the random/ongoing testing.