Academic & Campus Life

Do I need to wear a mask in my residence hall room?

While students are not required to wear masks in their own rooms, face coverings are expected in other indoor locations including common areas and the hallways of residence halls, per the university’s face covering policy. When guests are permitted in residences, masks should be worn.

Do you have an updated number of students who have been suspended, put on probation or going through the code of conduct process for actions relating to COVID-19?

We are addressing violations as they are reported and there are cases that are still in the process of resolution. We are not updating the website with these numbers regularly, but we are focused on responding to behaviors that violate the Healthy Elon Commitment and our university Honor Code.

How do we ensure events and meetings on campus follow campus guidelines and are not further spreading the virus?

Student Involvement staff, in collaboration with the Moseley Front Desk Staff and the Event and Space Management Office have trained Student Event Managers who provide support and assistance for student events and meetings on campus and ensure that all policies and guidelines are being followed. This includes enforcing space capacities and ensuring all safety guidelines are being followed. Visit the Event & Gathering Guidelines page for more information.

How will advising meetings be held this fall?

Advising sessions should be held remotely in Fall 2020.

Why are we not allowed to have visitors in our residence?

Although the current state order allows more people for indoor gatherings, Elon is working to mitigate the spread of the virus by limiting social contact. Allowing visitors to move from one residence hall to another increases the risk that the virus will spread quickly on campus. For now, no visitors are permitted in the residence halls.

Alert Levels

How does the COVID-19 Alert System work?

The alert model is based on 12 key data points that are among 45 COVID-19 metrics the university is tracking daily. This alert system provides an objective measure of the risk to the campus based on current conditions in the region and within the Elon population. The model also suggests a series of actions the university can take to limit the virus at each of four alert levels: New Normal, Moderate Alert, High Alert and Very High Alert. No single factor, such as the number of positive cases on a given day, determines whether the university needs to move up or down the Alert Levels. The model’s scoring system was devised based on the advice of many healthcare experts and other models developed by leading public health organizations.

What is the best source for updated information about the current alert level and number of cases?

The COVID-19 Dashboard is the best place to learn about the current alert level and case counts. The dashboard is updated daily at 4 p.m.

Contact Tracing

I just went into quarantine and I haven’t heard from my contact person. What do I do?

If you experience a crisis and need to speak with someone urgently, please contact on-call staff by calling 336-278-5555. If you begin to experience worsening of any symptoms of illness, call Student Health Services at 336-278-7230 or 911 in case of emergency.

Staff are working to promptly reach out to all students. In rare cases, there can sometimes be a delay. In rare cases, there can sometimes be a delay. If for some reason you have not heard from your contact person, email studentconcerns@elon.edu or call 336-278-7200 during normal business hours for questions regarding your point of contact. There is a student life staff person on-call 24/7 to respond to crises and urgent needs.

I was called and told I have been identified as a close contact, but I believe this information is incorrect. What do I do?

If you have been identified as a close contact but believe this determination was made in error, you should contact the Alamance County Health Department at 336-226-2264 to provide information. Elon University follows health department guidance regarding close contacts and recommendations for quarantine. University staff do not make decisions about whether a student is a close contact or should be placed in quarantine.

I’ve been in contact with someone who tested positive. Will I be contacted?

The Alamance County Health Department conducts all contact tracing and will call you if you have been identified as a close contact based on CDC guidelines. The CDC defines close contact as someone who has been exposed to an infected person while contagious (beginning two days before the illness symptoms were noticed or two days before a test sample was collected until the time the patient is isolated), for at least 15 minutes at a distance of less than six feet and without wearing a mask.

While contact tracing of close contacts takes time to be done carefully and correctly, the health department works to ensure notifications are still made in a timely manner.

If you believe you are a close contact and your name was not provided to the health department, you can call them at 336-226-2264 to provide the name of the person who tested positive and share information regarding your date/type of contact. Health department staff will determine if you need to quarantine and will notify Elon University.

Health & Wellness

Do I need to wear a mask outdoors?

We encourage face coverings at all times outdoors, but they are required outdoors when six-foot physical distancing cannot be maintained. This includes walking across campus with friends, attending a class or event that might be held outdoors or in a tent, or playing basketball or volleyball on the outdoor courts.

Read more about our face covering policy.

I am currently experiencing symptoms, what do I do?

Contact Student Health Services immediately for guidance at 336-278-7230. If it is after hours, visit the Student Health Services website to find information for after-hours in-person and virtual options. Continue to carefully follow all health guidelines (face covering, hand-washing, at least six feet distance, etc.) If referred for testing, university staff will be in contact with you to determine if you can temporarily isolate in your own space or to coordinate a move to a private room

My roommate is symptomatic, what should I do?

Encourage your roommate to call student health immediately at 336-278-7230. If it is after hours, visit the Student Health Services website to find information for after-hours in-person and virtual options.

Remind them to wear a mask and maintain at least a six-foot distance at all times. Sanitize any shared surfaces (microwave, faucets, etc.).  If you feel uncomfortable, you, too, can do a consultation with Student Health Services.

Monitor your own symptoms, follow all health guidelines and consult with a healthcare professional if you have questions about your own health. There are no recommendations to quarantine unless your roommate tests positive. If so, you will be contacted and provided directions.

What do I do if I become ill?

If you are experiencing COVID-19 symptoms, or if you do not pass the daily health screening app, please do not come to campus. Instead, isolate and seek medical consultation. Students should contact Health Services at 336-278-7230 for a virtual screening (do not come to the office) and follow directions as posted on the Student Health Services website.

Visit this page to learn more.

What do I do when my roommate/hall-mates are not following guidance?

Students, staff and faculty have individual and collective responsibility to promote and support the health and safety of our community by complying with university, town and state policies and protocols. Learn more about our shared responsibility and accountability.

A report may be submitted regarding behavior and actions that potentially violates University policy through the Student Conduct Incident Report form.

What is the best source for updated information about the current alert level and number of cases?

The COVID-19 Dashboard is the best place to learn about the current alert level and case counts. The dashboard is updated daily at 4 p.m.

Where can I go for additional information about Elon’s response to COVID-19?

Elon’s Ready and Resilient website has comprehensive information. We encourage all members of the Elon community to read the site and understand these important resources.

Other

What is the best way to submit recommendations for the Ready and Resilient committee to consider or to share information with the committee?

Where can I go for additional information about Elon’s response to COVID-19?

Elon’s Ready and Resilient website has comprehensive information. We encourage all members of the Elon community to read the site and understand these important resources.

Pre-Semester Testing

How do I request and receive a credit? I used a COVID-19 PCR test from LabCorp provided through the university.

If you utilized a mail-in test through the LabCorp/Pixel option, please read the following:

  • A $129 charge has been placed on your student bill. The $129 is what LabCorp charged Elon for your test and includes the cost of the test, FedEx shipping, lab processing, and reporting.
  • If you wish to request and receive a credit from Elon, log into OnTrack. Click on “OnTrack for Students” and click on the “COVID-19 Testing Fee Credit Request” link in the “Financial Information” section.
  • Answer the questions on the form and click submit.
  • Requests must be submitted by Friday, November 13, 2020.
  • Review will begin by Tuesday, December 1, and credits will be applied to student accounts by Friday, December 18.
    Students will not be charged for unused test kits or voided, invalidated, or damaged tests.

How do I request and receive a credit? I used a different COVID-19 PCR test.

If you utilized an alternate (non-LabCorp) PCR test, please read the following:

  • If you wish to request and receive a credit from Elon, log into OnTrack. Click on “OnTrack for Students” and click on the “COVID-19 Testing Fee Credit Request link in the Financial Information section.
  • Answer the questions on the online form, including your out-of-pocket cost for the tests after any insurance reimbursement. You are eligible for a credit of up to $129 for your unreimbursed costs.
  • Requests must be submitted by Friday, November 13, 2020.
  • Review will begin by Tuesday, December 1 and credits will be applied to student accounts by Friday, December 18.

I am interested in receiving a credit. Do I need to request one?

Yes. Elon has designed a simple and quick process of requesting and receiving a credit, while ensuring that the university is able to track expenses related to the COVID-19 pandemic.

I have health insurance. Do I need to file a claim for the testing charge with my insurance provider before applying for a fee credit from Elon?

No. It is neither expected nor required that students with health insurance file a claim with their insurance provider for the coverage of the testing fee. If you have filed a claim and received reimbursement from your insurance provider, any approved fee credit will be adjusted to take that reimbursement into account.

I paid for my own COVID-19 test rather than using the university’s test. Can I seek reimbursement from the university?

Yes. Students who pursued their own approved pre-semester testing can request and will receive a fee credit for any unpaid portion of the testing cost. The credit will be applied to the student’s account.

I received a COVID-19 test during the semester that was not part of the university’s surveillance testing. Can I apply for a testing fee credit for that test?

No. Credits are only being offered for pre-semester tests.

I used a different approved PCR test that cost more than $129. How much reimbursement can I request?

Students can receive a credit to their student account for up to $129 for testing costs not covered by health insurance.

When I request and receive a credit, can I choose to receive a check?

All fee credits will be processed as a credit on the student’s account. Review of requests will begin by Tuesday, Dec. 1, and credits will be applied to accounts by Friday, Dec. 18.

When will a decision on my fee credit request be made?

All fee credit requests must be submitted by Friday, Nov. 13, 2020. Review will begin by Tuesday, Dec. 1, and credits will be applied to accounts by Friday, Dec. 18.

Who can request a fee credit for their COVID-19 pre-semester test?

All students who participated in pre-semester testing can request and receive a testing fee credit. The fee credit request process is open to students who used the pre-semester LabCorp test provided through the university and to students who used other acceptable PCR tests and submitted the results to the university before the start of the semester.

Students who used the LabCorp test offered through the university can request a credit to cover the $129 charge for the test. Students who used other approved tests can request a credit for up to $129 to cover their unreimbursed costs.

Fee credits are only available for tests conducted before the start of the semester as part of the university’s required pre-semester testing. Other tests conducted during the course of the semester are not eligible for a fee credit.

Who do I contact with questions about the fee credit request process?

Please contact the Ready & Resilient information line at (336) 278-2020 or Ready2020@elon.edu with questions about the fee credit request process.

Why do I have to file a request to receive a credit?

The request process allows the university to document expenses it has accrued related to the COVID-19 pandemic, in part so that those expenses can be substantiated to federal and state agencies that are offering financial assistance to colleges and universities during this challenging time.

Quarantine

How do I get snacks, water, etc.?

Complete an essential needs request (link in the email you received with quarantine resources).  These resources are available for all students in quarantine — whether on-campus, in a private residence or at the hotel. At the hotel, you can simply call to the front desk for a list of items maintained on-site (water, Gatorade, cough drops, etc.)

I received different messages about my quarantine end date, which one is correct?

Quarantine dates are set based on information provided to us by the health department. If you have questions about your dates of quarantine, you should contact the healthcare provider with whom you met or the Alamance County Health Department representative who called you for contact tracing (Alamance County Health Department call center line: 336-226-2264).

If the dates sent in the notice to faculty are not aligned with what the health department shared with you, please email Whitney Gregory at wgregory@elon.edu.

I’ve been instructed to isolate/quarantine. Can I go to my permanent address/home?

The university and health department strongly discourage this due to the increased risk for spread. Students who leave quarantine and put others at risk (e.g. flying, visiting other students, entering another student’s room) will be referred for disciplinary action and will face suspension. Learn more about our “Adhering to Quarantine Guidelines” information.

My quarantine time is over. What’s next?

If you were in quarantine because you were displaying symptoms and needed to wait for an appointment, but have now received a negative test, you should upload a screenshot of those results via your Phoenix Health Portal. You will receive an email with directions shortly after.

If you were in quarantine due to positive test results or because you were identified as a close contact, you will be able to leave quarantine immediately upon the end date given to you by the health department. You do not need to wait for verbal/written permission to leave your quarantine location.

You should not return to class until the updated notice is sent to faculty (this will be done on the day of release from quarantine but may take a few hours).

On your return to campus, you will still need to follow all university protocols and policies related to COVID-19.

What are the reasons I may be placed into quarantine?

You may be placed into quarantine for one of three reasons

  1. You have already been tested and are known to be positive
  2. You have symptoms and have either been tested already or will be tested within 24 hours
  3. You are a close contact of a positive case and will need to be tested six days from the date of last contact or when you developed symptoms (The quarantine period is at least 14 days, regardless of the test result.)

You do not need to isolate or quarantine unless you are symptomatic or instructed to do so by a medical provider, the health department or Student Care and Outreach. If you have any concerns or questions, contact the university’s medical director, Dr. Ginette Archinal, at garchinal@elon.edu. Keep wearing your masks, washing your hands and practicing physical distancing in class and social settings.

What can I expect in quarantine?

The goal is to provide every student with a comfortable and productive stay in quarantine. Students may be quarantined in their normal residence or moved into an off-campus location based upon their unique living circumstances. During their quarantine period, students will receive a daily “check-in” call from a staff member to provide non-medical assistance. Visit the Quarantine Resources page for resources to assist you during this period, including information on meal delivery, access to health support, important phone numbers, and more.

Why can’t I quarantine in my own apartment/room?

Students are placed in an appropriate quarantine space based on health department and student health guidelines. Visit our Quarantine and Isolation Protocol’s page for additional information.

Will I be quarantined with another person?

Every student is quarantined with a private bedroom and bathroom—whether they live in university housing or private, off-campus housing.  There have been and continue to be ample hotel rooms for quarantine.

Testing

How do I work out transportation to get tested?

Students with their own vehicle may drive themselves for testing. If students borrow a vehicle from a friend, they should carefully sanitize all surfaces after using.

Students may schedule an appointment for transportation to the drive-through testing site by calling 336-278-7200, Mon. – Fri., 8 a.m.-2 p.m. (Drive-up testing ends at 3:30 p.m., Mon.-Fri.)

Students seeking transportation for testing after hours or weekends may reserve an UberHealth vehicle (the cost will be added to a student’s bill).

I am currently experiencing symptoms, what do I do?

Contact Student Health Services immediately for guidance at 336-278-7230. If it is after hours, visit the Student Health Services website to find information for after-hours in-person and virtual options. Continue to carefully follow all health guidelines (face covering, hand-washing, at least six feet distance, etc.) If referred for testing, university staff will be in contact with you to determine if you can temporarily isolate in your own space or to coordinate a move to a private room

My roommate is symptomatic, what should I do?

Encourage your roommate to call student health immediately at 336-278-7230. If it is after hours, visit the Student Health Services website to find information for after-hours in-person and virtual options.

Remind them to wear a mask and maintain at least a six-foot distance at all times. Sanitize any shared surfaces (microwave, faucets, etc.).  If you feel uncomfortable, you, too, can do a consultation with Student Health Services.

Monitor your own symptoms, follow all health guidelines and consult with a healthcare professional if you have questions about your own health. There are no recommendations to quarantine unless your roommate tests positive. If so, you will be contacted and provided directions.

What is the university’s testing process?

As part of our continued commitment to monitor the ongoing health of the campus community, we are conducting ongoing and random weekly testing throughout the semester. Visit our Testing for COVID-19 page for more information.

Where do I go to get tested?

During the week, you can do the drive-through testing option at Alamance Regional Hospital on Grand Oaks Boulevard. You can also schedule appointments most days at local urgent care clinics (Kernodle Clinic, Next Care, Fast Med, etc.). All of the testing options are available on the Student Health Services website. Please note that asymptomatic testing may not be covered by your insurance. Please provide your Elon address to these facilities and advise them that you are an Elon University student.