elon}
What accounts are on The Phoenix Card?
Phoenix Cash, Food Dollars, Meal Plan Count and Meal Dollars (both are part of the meal/board plan) and Printing Dollars. Separate from these on campus accounts, you can set up a Wells Fargo College Checking Account and make your Phoenix Card your Wells Fargo ATM card as well.
The Phoenix Cash account can be used in all sales locations on campus and can also be used at participating off campus locations. The Food Dollars, Meal Dollars, and Meal Plan accounts can only be used at on campus dining locations. The balance on Meal Dollars must be spent by the end of spring semester or it expires. Printing Dollars is a preset amount added to your Phoenix Card for use in the printers. Once your Printing Dollars is depleted you can use Phoenix Cash.
The Wells Fargo College Checking Account will give you the capability to withdraw funds from your Wells Fargo checking account at ATMs and make debit (PIN based) transactions at off-campus merchant locations (i.e. gas stations, grocery stores and any merchant that accepts debit transactions requiring PIN entry). Funds on the Wells Fargo account and Phoenix Cash cannot be transferred to each other.
Which account can be used at off campus merchants?
Only the Phoenix Cash account is accepted at participating off campus locations. Visit our website at www.elon.edu/phoenixcard for a current list of participating merchants. Meal Plan Dollars and Food Dollars are not accepted off campus.
Do I lose any funds if it’s not spent by the end of the school year?
Only the Meal Dollars account is “use it or lose it”. Any balance at the end of the spring semester on the Meal Dollars account expires. A fixed amount is deposited to the Meal Dollars account at the beginning of each semester based on the meal plan in which you are enrolled. This account can be used at any dining location on campus.
Do meals roll over from week to week?
The retail combo meals that come with the All Access +14 and All Access +7 meals plans must be used each week (beginning on Wednesday morning and ending on Tuesday night) or they will expire.
If I go to an on campus dining location, will the Meal Plan Count be automatically spent first?
Always tell the cashier which account (Meal Plan Count, Meal Dollars, Food Dollars or Phoenix Cash) you want to use.
Can I withdraw Phoenix Cash account funds through an ATM?
No. If your Phoenix Card is also your Wells Fargo ATM card, you can use your Phoenix Card to access your Wells Fargo checking account funds at an ATM.
How is the Wells Fargo ATM/debit feature different than using my Phoenix Cash account?
The Wells Fargo ATM/debit feature is for use at bank ATM’s and for retail debit purchases anywhere you type a PIN (i.e. grocery stores, gas stations, etc.) The Phoenix Cash account is for use on campus and at participating off campus locations.
How do I use the Wells Fargo banking feature?
This feature, when selected as an option, allows you to use your Phoenix Card for ATM and debit (PIN) transactions. You do not need a separate card for ATM/debit transactions. You'll need to have a Wells Fargo Checking Account and tell Wells Fargo to establish your Phoenix Card as your ATM card.
If I already have an existing Wells Fargo checking account, can I use my Phoenix Card also as my ATM card?
Yes, you can do this by calling or visiting any Wells Fargo Branch. The local Wells Fargo Branch can be reached at 336-222-6363.
How do I open a Wells Fargo Checking Account?
Representatives from Wells Fargo will be on campus during Move In Day and can advise you on this. Prior to and after that day, you can visit a Wells Fargo Branch near you or call 800-TO-WELLS.
Do I have to use the Wells Fargo ATM/debit feature of the Phoenix Card?
No, this is an optional feature.
Can I add or cancel the Wells Fargo ATM/debit feature later?
Yes, this feature can be added or cancelled at anytime.
Can I transfer between my Wells Fargo Account and The Phoenix Cash Account at an ATM?
No, there is no link between these two accounts.
Where can I make deposits to my Phoenix Cash account?
Credit Card (Visa, MasterCard, Discover, American Express) deposits can be made using the web at blackboard.elon.edu under Guest Deposit for non-Phoenix Card holders or the student can make a deposit under My Phoenix Card on Blackboard. You can also make deposits (cash, check, and credit card) at Phoenix Card Services (Oaks/McCoy Commons 201) personally, by mail (no cash), or by credit card over the phone. There is a Value Transfer Station (VTS) in Belk Library first floor copy room and Moseley Center by Mail Services. Here you can check your current Phoenix Cash account balance or deposit to it using $1’s, $5’s, $10’s, or $20’s. This deposit immediately posts to your account.
Can I withdraw funds from my Phoenix Cash account?
The only time funds can be withdrawn from the Phoenix Cash account is when a student officially withdraws or graduates from Elon University . At that time, any balance over $5 will be refunded by check. If you establish a Wells Fargo Checking Account, you can withdraw funds from an ATM anytime.
Where can I use funds from the Phoenix Cash Account?
On campus dining locations, vending machines, most on campus laundry centers, copy machines, Campus Shop, Student Computer Services, Campus Recreation, Campus Safety & Police, Belk Library, Health Services, Mail Services, Print Services, and Bursar's Office. It can also be used at participating off campus locations.
What other features are available?
Access to athletic, cultural and other events, material and book checkout in Belk Library and Campus Recreation.
Do all laundry, vending, and copy machines have card readers installed?
Loy Center does not have Phoenix Card laundry readers. All copy machines in Belk Library have card readers. Most vending (drink and snack) machines accept Phoenix Cash.
Do the vending machines, copiers, and laundry machines also accept coins and bills?
The vending machines accept coins and/or bills, the laundry machines accept coins and the copiers will only accept Phoenix Cash.
How much does it cost to get my new Phoenix Card?
The first card is free.
What do I do if I have lost my Phoenix Card?
Always report a missing card to the Phoenix Card Office at 336-278-5436 as soon as you are aware that your card has been lost and/or stolen. Nights and weekends you can suspend activity on your Phoenix Card using My Phoenix Card on Blackboard. Then visit Phoenix Card Services during office hours to receive a replacement card or a temporary card.
How much does it cost to replace a lost, stolen or damaged Phoenix Card?
There is a $25 replacement fee for lost or stolen cards. There is a $5 replacement fee for damaged cards. A portion of the damaged card (with identifying information) must be submitted for it to be considered damaged.
Who do I contact with questions or problems?
Phoenix Card Services in Oaks/McCoy Commons 201 or 336-278-5436.
© 2011 Wells Fargo Bank, N.A. All rights reserved. Member FDIC.