Frequently Asked Questions
The Phoenix Card Accounts:
Deposits and Withdrawals:
General Information:
What accounts
are on The Phoenix Card?
Phoenix Cash, Food Dollars, Meal Plan Count (part of
the meal/board plan) and Meal Dollars (part of the
meal/board plan). Separate from these on campus
accounts, you can set up a Wachovia Free Student
Checking Account and make your Phoenix Card also be
your Wachovia ATM card.
How are the
accounts used?
The Phoenix Cash account can be used in all sales
locations on campus and can also be used at
participating off campus locations. The Food Dollars
account can only be used at on campus dining locations.
Meal Plan Count and Meal Dollars can only be used at on
campus dining locations. The balance on Meal Dollars
must be spent by the end of spring semester or it
expires.
The Wachovia Free Student Checking Account will give
you the capability to withdraw funds from your Wachovia
checking account at ATMs and make debit (PIN based)
transactions at off-campus merchant locations (i.e. gas
stations, grocery stores and any merchant that accepts
debit transactions requiring PIN entry).
Funds on the Wachovia account and Phoenix Cash
account cannot be transferred to each other.
Which accounts
can be used at off campus merchants?
Only the Phoenix Cash account is accepted at
participating off campus locations. Visit our
Off Campus Locations
section for a current list of participating merchants.
Watch for announcements of new merchants to this
program. Meal Plan Dollars and Food Dollars are
not accepted off
campus.
Do I lose any
funds if its not spent by the end of the school
year?
Only the Meal Dollars account is "use it or lose
it". Any balance at the end of the spring semester
on the Meal Dollars account expires. A fixed amount is
deposited to the Meal Dollars account at the beginning
of each semester based on the meal plan in which you
are enrolled. This account can be used at any dining
location on campus. Only the Meal Dollars account is
"use it or lose it". Any balance at the end
of the spring semester on the Meal Dollars account
expires. A fixed amount is deposited to the Meal
Dollars account at the beginning of each semester based
on the meal plan in which you are enrolled. This
account can be used at any dining location on campus.
Do meals roll
over from week to week?
Every Wednesday students will receive a new allotment
of meals for the week. The number of meals depends on
the plan in which the student is enrolled. Any unused
meals from the previous week WILL roll over to the
following week. Meals roll over from week to week until
the end of a semester at which time any remaining meals
are eliminated.
If I go to an on
campus dining location, will the Meal Plan Count be
automatically spent first since they are "use it
or lose it"?
Always tell the cashier which account (Meal Plan
Count, Meal Dollars, Food Dollars or Phoenix Cash) you
want to use.
Can I withdraw
Phoenix Cash account funds through an
ATM?
No. No. If your Phoenix Card is also your Wachovia ATM
card, you can use your Phoenix Card to access your
Wachovia checking account funds at an ATM.
How is the
Wachovia ATM/debit feature different than using my
Phoenix Cash account?
The Wachovia ATM/debit feature is for use at bank ATMs
and for retail debit purchases anywhere you type a PIN
(i.e. grocery stores, gas stations, etc.) The Phoenix
Cash account is for use on campus and at participating
off campus locations.
How do I use the
Wachovia banking feature?
This feature, when selected as an option, allows you
to use your Phoenix Card for ATM and debit (PIN)
transactions. You do not need a separate card for
ATM/debit transactions. You'll need to have a
Wachovia Free Student Checking Account and tell
Wachovia to establish your Phoenix Card as your ATM
card. A few days after you make the request, you'll
receive your PIN in the mail and can begin using the
Wachovia ATM/debit function.
If I already
have an existing Wachovia checking account, can I use
my Phoenix Card also as my ATM card?
Yes, you can do this by calling Wachovia or visiting
any Wachovia Financial Center .
How do I open
a Wachovia Free Student Checking
Account?
Representatives from Wachovia will be on campus during
Move In Day and can advise you on this. Prior to and
after that day, you can visit a Wachovia Financial
Center near you or call 800-WACHOVIA.
Do I have to
use the Wachovia ATM/debit feature of the Phoenix
Card?
No, this is an optional feature.
Can I add or
cancel the Wachovia ATM/debit feature
later?
Yes, this feature can be added or cancelled at
anytime.
Can I transfer
between my Wachovia College Account and The Phoenix
Cash Account at an ATM?
No, there is no link between these two accounts.
Where can I
make deposits to my Phoenix Cash
account?
Credit Card (Visa, MasterCard, Discover) deposits can
be made using the web at our Online Card Office. You can
also make deposits (cash, check, and credit card) at
The Phoenix Card Office (Moseley 111A) personally, by
mail (no cash), or by credit card over the phone. There
is a Value Transfer Station (VTS) in the Belk Library
first floor copy room and Daniels Common. Here you can
check your current Phoenix Cash account balance or
deposit to it using $1's, $5's, $10's, or
$20's. This deposit immediately posts to your
account.
Can I withdraw
funds from my Phoenix Cash account?
The only time funds can be withdrawn from the Phoenix
Cash account is when a student officially withdraws or
graduates from Elon University . At that time, any
balance over $5 will be refunded by check. If you
establish a Wachovia Free Student Checking Account, you
can withdraw funds from an ATM anytime.
Where can I
use funds from the Phoenix Cash Account?
On campus dining locations, vending machines, most on
campus laundry centers, copy machines, Campus Shop,
Student Computer Services, Campus Recreation, Campus
Safety & Police, Belk Library, Health Services,
Mail Services, Print Services, and Bursar's Office.
It can also be used at participating off campus
locations.
What other
features are available?
Access to athletic, cultural and other events,
material and book checkout in Belk Library and Campus
Recreation, and Wachovia Bank ATM/debit capabilities.
Do all
laundry, vending, and copy machines have card readers
installed?
Loy Center does not have Phoenix Card laundry readers.
All copy machines in Belk Library have card readers.
Most vending (drink and snack) machines have card
readers.
Do the vending
machines, copiers, and laundry machines also accept
coin and bills?
The vending machines accept coins and/or bills, the
laundry machines accept coins and the copiers will only
accept Phoenix Cash.
How much does
it cost to get my new Phoenix Card?
The first card is free.
What do I do
if I have lost my Phoenix Card?
Always report a missing card to the Phoenix Card
Office at 278-5436 as soon as you are aware that your
card has been lost and/or stolen. Nights and weekends
you can suspend activity on your Phoenix Card by
visiting our website at our Online Card Office. Then
visit the Phoenix Card Office during office hours to
receive a replacement card or a temporary card.
How much does
it cost to replace a lost, stolen or damaged Phoenix
Card?
There is a $25 replacement fee for lost or stolen
cards. There is a $5 replacement fee for damaged cards.
A portion of the damaged card must be submitted for it
to be considered damaged.
Who do I
contact with questions or problems?
The Phoenix Card Office in Moseley 111A or
336-278-5436.
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