Starting immediately. One position available for the following hours during Spring ’05 semester.
Monday: 1pm – 5pm
Tuesday: 7am – 10am
Wednesday: 1pm – 4pm
Thursday: 7am – 10am
Friday: 12pm – 2pm
Saturday (negotiable) 2pm – 6pm
If you are interested please come by the Helpdesk at 114 West Lebanon Ave. (beside Paul’s Pastry) to pick up an application.
Description of Helpdesk Position
Position primarily answers calls to the Help Desk, provides basic user support over the telephone, and maintains work order tracking system.
Essential Duties and Responsibilities
*Provide campus users with basic telephone based computer support.
Troubleshoot known issues. If beyond scope of technical knowledge, ask Helpdesk Associate if further action is necessary. If problem persists, gather relevant information and enter work order for appropriate support technician.
*Check support email.
-Check email once every hour from beginning of work period. If able to provide solution to problem, do so, otherwise direct email or insert work order where necessary.
*Maintain work order tracking system.
-Make sure all necessary information has been gathered from caller, including: name, location, phone extension, PC/Mac, computer model, operating system, as well as the username and password of user. Also close out any completed work orders.
*Update work order board.
-Keep board up to date on a regular basis to accurately reflect work order count.
*Provide basic instruction on use of campus software packages to campus users.
*Other duties as assigned.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
*Experience: No experience required however recommended. Experience in customer service and/or computer support field would be helpful.
*Language Skills: The ability to communicate both verbally and in written form is required. Excellent telephone skills are required.
*Mathematic Skills: Basic math skills are required. Position must understand the metric unit system used to describe some computer processes.
*Reasoning Ability: Must be able to collect data and make reasonable attempts to define problems in order to provide possible solutions.