Student Technology Guide

Accounts & Passwords

All Elon students are provided with an Elon account (username and password) that grant you access to a variety of resources including email, Moodle, network storage, campus computers, etc. You are also provided with an OnTrack account (see “OnTrack” below for a description). Although the username should be the same, the password may be different (if you change your Elon account password, this does not change your OnTrack password). 

Usernames and passwords for accounts are distributed to students at different times depending on their starting term. If you begin classes in the fall and have already paid your enrollment deposit, you will receive your username and password in mid-April. If you begin classes during winter, spring, or summer terms, you will receive your username and password within two weeks of paying your enrollment deposit. Once you have received your username and password, please enroll in the Elon University Self-Service Password Maintenance Site at to have immediate, online access to change your password. If you have a problem with your username or password, please contact the Technology Service Desk at 336-278-5200.

Learn more

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Computer Purchasing

New students can bring either a Mac or PC to campus, whichever they feel most comfortable with. Upon purchasing a computer, remember to ask about the possibility of educational discounts.

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Connecting to the Internet

Please note that personal wireless routers are prohibited on campus because they interfere with the campus network and surrounding computers. If you need additional ports in a residence hall room, consider purchasing a wired switch or hub.

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Course Access (via Moodle)

You will use Moodle to access course information, class announcements, course materials, syllabi, assignments, etc.

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E-Alert Emergency Text Messaging

Sign up to receive text messages about campus emergencies, class cancellations, and vital weather information through e-Alert. Visit for more information.

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Email (via Google)

Elon has a partnership with Google to provide all students access to Google Apps for Education. Gmail, the cornerstone of Google Apps, is the official Elon email account for all students. Google Apps provides students with a plethora of communication/collaboration features beyond email, including Google Drive (create/share documents), Google Calendar, Google Talk (instant messaging), Google Sites (your own personal web site), and more.

Access email (& other Google Apps):

Learn more:

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Getting Help

  • Technology Service Desk
    The Technology Service Desk is the single point of contact for questions and problems relating to technology. The Technology Service Desk can answer questions about software, reset your password, and more. Help is just a phone call (or email) away.  [336-278-5200 or]
  • Technology Wiki
    The Technology Wiki is your source for how-to information and support documentation specific to Elon.
  • elite Program (elite - Emerging Leaders in Technology @ Elon)
    The elite Program provides software support with programs such as Microsoft Office, Apple iLife, or Adobe Creative Suite products. Elite student staff, located at the Belk Library information desk, provide fellow students with one-on-one software support.
  • On-Demand Technology Training via
    Elon has a partnership with to provide on-demand software training to all campus users. Lynda training offers over 1,000 video tutorials on leading software topics like Microsoft Office, Adobe Creative Suite, audio and video editing applications, and many more. These high-quality tutorials are taught by industry experts and are available 24/7 for convenient, self-paced learning.

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OnTrack is a secure site that provides numerous online services to the Elon community. Students may use OnTrack to register for courses and view schedules, grades, and transcripts.

Access OnTrack | more info

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Phoenix Card

The Phoenix Card is the official Elon ID card for faculty, staff, and students. Use this card to gain access to buildings (after hours), athletic and cultural events, the gym, and to check out books/media/equipment from the library. Using Blackboard, you can place “Phoenix cash” on your card; Phoenix cash is accepted at eating establishments across campus and at area restaurants. The Phoenix Card office is located in McCoy Commons 201.

Learn more

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Students may print from their personal computers to Print Management locations all across campus. This resource alleviates any need for a personal printer. If you decide to bring a personal wireless printer to campus, please see our documentation regarding connecting wireless devices to the elonu-connect network. We recommend that you turn wireless printers off when not in use to avoid the possibility of others printing to your device.

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  • Microsoft Office & ForeFront EndPoint Protection (free to students via E-Academy)
    New students are eligible for a complimentary license of Microsoft Office and Microsoft ForeFront EndPoint Protection (anti-virus/anti-spyware). 
  • On-Demand Software (via VirtualApps)
    Before you buy software, be sure to check out software available via VirtualApps. Currently available software on VirtualApps includes IBM SPSS Statistics, Kinovea, SAS, and Wolfram Mathematica. This software is available 24/7 and can be accessed anywhere in the world with an internet connection.

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Telephones & Mobile Devices

The telephone jacks in residence hall rooms are not active. Please use the telephones in residence hall common areas to place local and/or emergency calls. Common area telephone lines are unable to receive phone calls. 

Cell Phone Range Extender: If you find that you are not getting a sufficient mobile phone signal in your residence hall room, contact your phone carrier to inquire about purchasing a network extender (cell phone range extenders enhance your network connectivity by serving as a mini cell phone tower in your room).

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Television Service

Television service for students living in Elon’s residence halls is provided via Philo. Philo delivers live TV and DVR capabilities to your laptops, tablets, smartphones and TV sets anywhere on the campus network.

Learn more about Philo
Channel Lineup