Student Technology Guide
Elon students have access to many free resources. Browse the sections below to learn more about setting up your email account, printing on campus, accessing course information and more.
Clean & Sanitize Technology Safely
Don’t spray disinfectants, water or other cleaners directly on technology equipment! If necessary, squeeze excess liquid from a disinfectant wipe, then clean the device.
Above all else, regularly washing and sanitizing your hands after using shared technology is recommended to protect against the spread of COVID-19 and other viruses.
Accounts
Elon Account
All Elon students are provided with an Elon Account (username and password) that grants access to a variety of resources including email, OnTrack, Moodle, LinkedIn Learning, campus computers and more.
E-Bill
Access tuition account status, e-bills and recent payments and credits.
Communication & Collaboration
Email is delivered through Microsoft Outlook via Office 365. Outlook also offers calendar, contacts, and “to do” features.
Collaboration Suites
Microsoft Office 365
Microsoft Office 365 (O365) features a variety of applications for communication and collaboration. Features include OneDrive to store, create and share documents. See the “Software” section below for more information, including how to download the O365 suite onto your personal computer/devices.
Visit our Office 365 for Students Guide
Google Suite (G-Suite) for Education
Google Suite (G-Suite) for Education at Elon features a variety of Google applications for communication and collaboration including Google Drive, Slides, Docs, and Sheets.
Telephones
The telephone jacks in residence hall rooms are not active. Telephones located in residence hall common areas can be used to place local and emergency calls. However, common area telephone lines are unable to receive phone calls.
Microsoft Teams
Part of the Office 365 suite, Microsoft Teams is an interactive platform designed to simplify communication and collaboration between you and fellow students, faculty, organizations and other groups. A hub for teamwork, Teams incorporates a variety of O365 tools for your use. All Elon students, faculty and staff have secure access to the tool, making it easy to search and add members to a team.
- Host video calls within the platform and use the chat feature to reduce the need for email
- Create, upload and share Word, Excel, PowerPoint or OneNote documents within the platform
- Real-time collaboration with professors and peers
- Access the same files on any phone, tablet or computer
To learn more about these and other tips, visit Microsoft Office 365’s video series.
- Zoom
Zoom is a web conferencing platform that’s well-known for its simplicity and sought-after virtual breakout rooms options. Learn about key features and use our quick start guide to schedule a meeting.
- Host meetings in your personal, virtual meeting room with a consistent URL
- Schedule meetings through Outlook
- Record to the cloud or to your device and share your meeting or event
- Connect multiple people at once to your video or audio call
- Share your screen, documents and applications during your video call
- Chat with others one-or-one or in a group
- Upload virtual backgrounds
Network Connectivity
Wireless Internet Access
Mobile devices and laptops: Use elonu-secure
To connect mobile devices and laptops to Elon’s wireless internet, connect to the elonu-secure network and log in with your Elon Account username and password.
Smart devices: Use elonu-connect
To connect smart TVs, Rokus, gaming consoles or wireless printers, first register the device on Elon’s MyDevices Portal and follow these step-by-step instructions. Once registered, you may connect your device to the elonu-connect network to access the internet.
Please note: Personal wireless routers are prohibited on campus because they interfere with the campus network and result in poor connectivity.
Television
Elon does not provide an in-room TV solution for residential students.
University provided televisions can be found in common spaces such as residence hall lounges, area commons buildings such as Global Commons, LaRose Commons, etc., and Moseley Center.
For in-room televisions, students can subscribe to streaming services of their choice.
To connect smart devices for streaming:
Use the elonu-connect wireless network
Before you connect smart TVs, Rokus, gaming consoles or wireless printers, to this network, you must first register the device on Elon’s MyDevices Portal. Follow these step-by-step instructions on how to add devices to and use the MyDevices Portal. Once registered, you may connect your device to the elonu-connect network to access the internet.
Please note: Personal wireless routers are prohibited on campus because they interfere with the campus network and result in poor connectivity.
Get Help
Technology Service Desk
The Technology Service Desk is the single point of contact for questions and problems relating to technology. From password issues to in-depth troubleshooting, the Technology Service Desk staff can solve, assist with, or provide guidance for nearly any problem.
Contact the Technology Service Desk
IT Self-Service Portal
The IT Self-Service Portal boasts a Service Catalog featuring Elon’s comprehensive list of technology tools and services and a robust Knowledge Base full of how-to articles to help you use them. Want to request help or report an issue? The portal is a great starting point for any technology-related question.
Explore the IT Self-Service Portal
Teaching & Learning Technology Consultants
The Teaching and Learning Technologies Consultants provide students with 1-on-1 technology support in Belk Library and online via Zoom. These consultants can help you learn more about Elon technologies like Moodle, Office 365, Zoom, Kaltura, and more.
Learning Resources
Moodle
Moodle is Elon university’s learning management system. Moodle helps you keep all your course related information in one place and interact with other students and instructors outside class time. All your courses will appear on your Moodle dashboard before the beginning of the semester. You will use Moodle to access course information, syllabi, class announcements, course materials, grades, assignments and more.
LinkedIn Learning
LinkedIn Learning offers on-demand training to all campus users. The robust platform offers a library of more than 10,000 video tutorials to help you develop business, technology and creative skills. Explore an array of topics from leading software like Microsoft Office and Adobe Creative Suite, to audio and video editing applications and more. These high-quality tutorials are taught by industry experts and available 24/7 for convenient, self-paced learning.
Learn More About LinkedIn Learning
Maker Hub
The Maker Hub is a place to make stuff on campus. You have free access to tools like 3D printers and sewing machines and supplies like paint, plywood, fabric, and a lot more. The Hub is always staffed by a trained student ready to help you get started on your idea. Stop by one of the two locations: in the lobby of Colonnades E in the Colonnades neighborhood or on the third floor of Elon Town Center, above Pandora’s Pies.
Printing
3 Ways to Print
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From Your Personal Computer
- Install the new Canon print drivers.
- When printing a document from your computer using File > Print, choose Student Canon (on PCs) or UF_ElonStudent_MAC (on Macs)
- You’ll be prompted to enter your username
(skip down to “Printing from the Print Stations” for the next steps)
-
From Computer Labs (including Belk Library computers)
- When printing from a computer lab printer (by going to File > Print), choose StudentCanon_BW or StudentCanon_Color (on Macs).
- Skip down to “Printing from the Print Stations” for the next steps
-
Via Mobile Print (studentprint@elon.edu)
Compose a message to studentprint@elon.edu and attach your file. No subject line or email message is needed.
NOTE: Emails sent to Print Services (printservices@elon.edu) will NOT go to Canon copiers on campus.
For more information on what Print Services offers, visit their website here.
Printing from the Print Stations
Once you’ve sent your file to the printer, head to one of the student printers and tap your Phoenix Card. Choose “Secure Print” and you should see all of your print jobs in the list. To print, simply select the job and print.
Printer Setting Defaults
By default, all print jobs print two-sided (also known as duplex) and print as black/white. If you’d like to access other print options (like one-sided printing, known as simplex, or printing in color), choose “Options” to access other print settings.
Additional Print Resources
These resources alleviate any need for personal printers. However, if you decide to bring a personal wireless printer to campus, please see our documentation about connecting wireless devices to the elonu-connect network. We recommend that you turn wireless printers off when not in use to avoid the possibility of others printing to your device.
If you are having trouble or have more questions, contact the Technology Service Desk.
Learn More About Student Printing
Software
Microsoft Office 365
Elon University offers students, faculty and staff access to the full suite of Microsoft Office 365 applications, including the option to install Word, Excel, PowerPoint, Outlook, OneNote, Teams and more on up to five (5) PCs or Macs, and Office applications on other mobile devices. With Office 365, you can seamlessly share and work together with others across Microsoft products.
Other features include:
- Convenient, cloud-based access to Outlook Email, Calendar and other products anytime, anywhere and from any device
- 1TB of OneDrive cloud storage
- A platform to collaborate on documents and other projects in real-time
Please visit our Office 365 for Students Guide for details and step-by-step instructions for installing software to your devices and more.
Install Microsoft Office Software for Free
Adobe Creative Cloud
All students can access Adobe Creative Cloud, including Photoshop, Illustrator, Premiere Pro, After Effects and more.
Learn More About Adobe Creative Cloud
AppsAnywhere
If your go-to lab is at capacity, use AppsAnywhere to run available software on your device instead. The cloud-based service allows you to securely access, from any location, a variety of academic software packages found in campus computer labs. The service is available on-demand, on or off campus. Learn how the service works and explore available programs.
More Software & Support
In addition to the software listed above, Elon provides additional options for students to download or purchase. Visit the Computer Software page for a list of software and support resources.
Equipment
Media Services
All Elon students, faculty and staff can check out media equipment for free from the Media Services, located in Belk Library 101.
Learn More About Media Services
Computer Purchasing
New students can bring either a Mac or PC to campus, whichever they feel most comfortable with. Upon purchasing a computer, remember to ask about the possibility of educational discounts.
Safety & Security
E-Alert Emergency Text Messaging
To receive text messages about campus emergencies, class cancellations and vital weather information through e-Alert, it’s essential for students to keep their cell phone number updated in OnTrack.
Learn more and add/edit your mobile number to OnTrack
Additionally, the Rave Guardian app for iOS and Android provides a “never walk alone” feature and one touch emergency connection with Campus Police.
Learn More about the Rave Guardian app
Information Security Alerts
Spear phishing, phishing, ransomware and other electronic communication scams are pervasive at educational institutions. Learn more about these types of attacks on the Information Security website. As an Elon student, you are automatically enrolled to receive Information Security Alert messages. These emails will convey the latest information security threats that are targeting Elon’s campus.
LastPass
Elon offers you free premium access to LastPass, a password management tool that takes all the effort out of managing your passwords. LastPass features password generation tools and automatic form filling, as well as automatic login/password completion. Once LastPass is up and running, you won’t have to worry about remembering passwords again.
Learn more about LastPass
Multi-factor Authentication (MFA) with Duo Security
Elon University uses a multi-factor authentication method (MFA), Duo Security, for logging into some web applications. In addition to your Elon email username and password, MFA uses your mobile phone, tablet or a phone number to verify your identity. This prevents anyone but you from accessing your account, even if another person knows your password. This added layer of security also reduces the number of compromised accounts that impact the university community.
Learn More About MFA
Phoenix Card
The Phoenix Card is the official Elon University identification (ID). This all-in-one card allows students, staff and faculty to purchase meals at dining halls, gain access to campus buildings, check out books at Belk Library, and so much more! Phoenix Cash is the most universal and widely used account on the Phoenix Card and deposits can be made online. The Phoenix Card office is located in The Oaks, McCoy Commons 201.
Sustainability
UCapture
UCapture is a green-tech platform that funds carbon offset projects, at no cost to you, when you shop with over 7,500 online stores. Projects funded through Elon’s UCapture Program will help reduce Elon’s carbon footprint. Learn more about UCapture for Elon faculty, staff and students and download the browser extension.
Learn More About UCapture