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Frequently Asked Questions

• What accounts are on The Phoenix Card?
Phoenix Cash, Food Dollars, Meal Plan Count (part of the meal/board plan) and Meal Dollars (part of the meal/board plan). Separate from these on campus accounts, you can set up a Wachovia Free Student Checking Account and make your Phoenix Card also be your Wachovia ATM card.

• How are the accounts used?
The Phoenix Cash account can be used in all sales locations on campus and can also be used at participating off campus locations. The Food Dollars account can only be used at on campus dining locations. Meal Plan Count and Meal Dollars can only be used at on campus dining locations. The balance on Meal Dollars must be spent by the end of spring semester or it expires.

The Wachovia Free Student Checking Account will give you the capability to withdraw funds from your Wachovia checking account at ATMs and make debit (PIN based) transactions at off-campus merchant locations (i.e. gas stations, grocery stores and any merchant that accepts debit transactions requiring PIN entry).
Funds on the Wachovia account and Phoenix Cash account cannot be transferred to each other.

• Which accounts can be used at off campus merchants?
Only the Phoenix Cash account is accepted at participating off campus locations. Visit our
Off Campus Locations section for a current list of participating merchants. Watch for announcements of new merchants to this program. Meal Plan Dollars and Food Dollars are not accepted off campus.

• Do I lose any funds if its not spent by the end of the school year?
Only the Meal Dollars account is "use it or lose it". Any balance at the end of the spring semester on the Meal Dollars account expires. A fixed amount is deposited to the Meal Dollars account at the beginning of each semester based on the meal plan in which you are enrolled. This account can be used at any dining location on campus. Only the Meal Dollars account is "use it or lose it". Any balance at the end of the spring semester on the Meal Dollars account expires. A fixed amount is deposited to the Meal Dollars account at the beginning of each semester based on the meal plan in which you are enrolled. This account can be used at any dining location on campus.

• Do meals roll over from week to week?
Every Wednesday students will receive a new allotment of meals for the week. The number of meals depends on the plan in which the student is enrolled. Any unused meals from the previous week WILL roll over to the following week. Meals roll over from week to week until the end of a semester at which time any remaining meals are eliminated.

• If I go to an on campus dining location, will the Meal Plan Count be automatically spent first since they are "use it or lose it"?
Always tell the cashier which account (Meal Plan Count, Meal Dollars, Food Dollars or Phoenix Cash) you want to use.

• Can I withdraw Phoenix Cash account funds through an ATM?
No. No. If your Phoenix Card is also your Wachovia ATM card, you can use your Phoenix Card to access your Wachovia checking account funds at an ATM.

• How is the Wachovia ATM/debit feature different than using my Phoenix Cash account?
The Wachovia ATM/debit feature is for use at bank ATMs and for retail debit purchases anywhere you type a PIN (i.e. grocery stores, gas stations, etc.) The Phoenix Cash account is for use on campus and at participating off campus locations.

• How do I use the Wachovia banking feature?
This feature, when selected as an option, allows you to use your Phoenix Card for ATM and debit (PIN) transactions. You do not need a separate card for ATM/debit transactions. You'll need to have a Wachovia Free Student Checking Account and tell Wachovia to establish your Phoenix Card as your ATM card. A few days after you make the request, you'll receive your PIN in the mail and can begin using the Wachovia ATM/debit function.

• If I already have an existing Wachovia checking account, can I use my Phoenix Card also as my ATM card?
Yes, you can do this by calling Wachovia or visiting any Wachovia Financial Center .

• How do I open a Wachovia Free Student Checking Account?
Representatives from Wachovia will be on campus during Move In Day and can advise you on this. Prior to and after that day, you can visit a Wachovia Financial Center near you or call 800-WACHOVIA.

• Do I have to use the Wachovia ATM/debit feature of the Phoenix Card?
No, this is an optional feature.

• Can I add or cancel the Wachovia ATM/debit feature later?
Yes, this feature can be added or cancelled at anytime.

• Can I transfer between my Wachovia College Account and The Phoenix Cash Account at an ATM?
No, there is no link between these two accounts.

• Where can I make deposits to my Phoenix Cash account?
Credit Card (Visa, MasterCard, Discover) deposits can be made using the web at our Online Card Office. You can also make deposits (cash, check, and credit card) at The Phoenix Card Office (Moseley 111A) personally, by mail (no cash), or by credit card over the phone. There is a Value Transfer Station (VTS) in the Belk Library first floor copy room and Daniels Common. Here you can check your current Phoenix Cash account balance or deposit to it using $1's, $5's, $10's, or $20's. This deposit immediately posts to your account.

• Can I withdraw funds from my Phoenix Cash account?
The only time funds can be withdrawn from the Phoenix Cash account is when a student officially withdraws or graduates from Elon University . At that time, any balance over $5 will be refunded by check. If you establish a Wachovia Free Student Checking Account, you can withdraw funds from an ATM anytime.

• Where can I use funds from the Phoenix Cash Account?
On campus dining locations, vending machines, most on campus laundry centers, copy machines, Campus Shop, Student Computer Services, Campus Recreation, Campus Safety & Police, Belk Library, Health Services, Mail Services, Print Services, and Bursar's Office. It can also be used at participating off campus locations.

• What other features are available?
Access to athletic, cultural and other events, material and book checkout in Belk Library and Campus Recreation, and Wachovia Bank ATM/debit capabilities.

• Do all laundry, vending, and copy machines have card readers installed?
Loy Center does not have Phoenix Card laundry readers. All copy machines in Belk Library have card readers. Most vending (drink and snack) machines have card readers.

• Do the vending machines, copiers, and laundry machines also accept coin and bills?
The vending machines accept coins and/or bills, the laundry machines accept coins and the copiers will only accept Phoenix Cash.

• How much does it cost to get my new Phoenix Card?
The first card is free.

• What do I do if I have lost my Phoenix Card?
Always report a missing card to the Phoenix Card Office at 278-5436 as soon as you are aware that your card has been lost and/or stolen. Nights and weekends you can suspend activity on your Phoenix Card by visiting our website at our Online Card Office. Then visit the Phoenix Card Office during office hours to receive a replacement card or a temporary card.

• How much does it cost to replace a lost, stolen or damaged Phoenix Card?
There is a $25 replacement fee for lost or stolen cards. There is a $5 replacement fee for damaged cards. A portion of the damaged card must be submitted for it to be considered damaged.

• Who do I contact with questions or problems?
The Phoenix Card Office in Moseley 111A or 336-278-5436.

Elon University Campus Technologies, 2700 Campus Box, Elon, NC 27244-2010
(800) 334-8448

Frequently Asked Questions

The Phoenix Card Accounts:

Deposits and Withdrawals:

General Information: