Management professor’s research featured in Baylor University’s Keller Center Research Report

The research report builds on the investigation published by Valle and colleagues in a 2022 issue of Information Technology & People.

The Keller Center for Research (Hankamer School of Business, Baylor University) highlights Professor of Management Matthew Valle’s research on technostress in their September 2023 (Vol. 16, Issue 3) Research Report.

The research report builds on the investigation published by Valle and colleagues in a 2022 issue of Information Technology & Peopleone of the premier journals in the IS/IT field (Harris, Kenneth J., Ranida B. Harris, Matthew Valle, John R. Carlson, Dawn S. Carlson, Suzanne Zivnuska, and Briceön Wiley (2022), “Technostress and the Entitled Employee: Impacts on Work and Family,” Information Technology & People, 35, 1073-1095).

This particular research investigates the impact of technostress on employees in the real estate profession. Technology plays a crucial role in the day-to-day operations of real estate professionals, who are constantly using ICTs to manage work and communicate with clients. Agents are at a high risk of experiencing technostress, which can negatively impact work and family life. By understanding how technostress negatively influences employee turnover, work-family conflict, and family burnout, agents and firms can better manage potential stressors and create a more positive and productive work environment.

In this research, the team explored the impacts of two different types of technostress—techno-overload and techno-invasion—on the work domain, family domain, and the relationship between the two. Furthermore, the team hoped to shed light on the moderating effect of employee entitlement on these relationships.

The team found that employee entitlement significantly moderated the relationship between the technostress dimensions and employee turnover intentions, work-family conflict, and family burnout. Employees with high levels of entitlement are more likely to experience higher levels of turnover intentions, work-family conflict, and family burnout as a result of techno-overload and techno-invasion. The study also provides evidence that as entitlement—a growing trend among younger generations—is becoming more prevalent in the workforce, organizations must be aware of the potential impact on employees.

In real estate, the increasing reliance on technology can lead to techno-overload and techno-invasion, resulting in stress, burnout, and decreased work performance, job satisfaction, and overall well-being. It can also spill over into agents’ personal lives, leading to work-family conflict. Excessive use of technology
within real estate transactions can lead to information overload, confusion, and mistrust. Hence, it is important to strike a balance between utilizing technology and maintaining the human touch in agent-client interactions. This human touch can help build strong and long-lasting relationships, leading to increased customer satisfaction and loyalty.

The Keller Center Research Report is a journal of academic research with actionable insights for the real estate industry. Agents, brokers, lawyers and other professionals use the journal’s relevant and unbiased content to inform and enhance their business practices.