Elon University Mail Services

Elon University Mail Services is located on the main floor of the Moseley Center.

All students are assigned a mailbox. Mail box assignments and combinations can be obtained by using your OnTrack account. New students will receive campus boxes by opening day in the fall. Please check your OnTrack account frequently during this time.


  • Navigate to OnTrack via ontrack.elon.edu.
  • Click “OnTrack for Students.”
  • Login using your Elon username and password.
  • Under the Academic Profile subheading on the right side of the screen, select “My profile.”
  • The Campus Box and Combination instructions can be found in the middle of the page.

All mail should be addressed in this format:

John Doe
#### Campus Box
Elon, NC 27244

Summer Mail Procedures

Students are provided with the convenience of having their mail forwarded to their permanent address or an alternate temporary address during the summer months. Mail will automatically be forwarded to the permanent address that the university has on file unless you have requested otherwise.  If you would like to have your mail forwarded to a temporary address during the summer months, please fill out the Summer Forwarding Request form. Any student staying here for the summer must fill out the summer forwarding request form.


Packages cannot be forwarded without proper postage.  Please contact Mail Services for information on having your package forwarded.

General Information

Through the interoffice and mailbox service, mail may be sent free of charge to other students (name and box number required) and faculty (name and box number required).

The University Mail Services is a USPS Unit. We offer most window services (i.e. express, global priority, registered, certified, and insured mail). Stamps can be purchased. Phoenix Card is honored as payment.

The Mail Services window schedule is Monday through Friday from 8:30 a.m. to 5:00 p.m. and Saturday 11 a.m. to 2 p.m.  Mail is scheduled for delivery in mailboxes by approximately 11:00 a.m. Mail is dispatched to the Elon Post Office daily at 4:00 p.m.

We do accept mail from Federal Express, DHL, and UPS They deliver between 10:30 a.m. and 1:00 p.m.

Package Delivery Process:

In an effort to improve and speed up the package delivery process Mail Services has improved the process for picking up packages.  When a package is received in Mail Services the package is scanned and assigned a barcode.  An email notification is then sent to the student informing them they have a package available for pick up in Mail Services. All students will need a valid phoenix card to pick up packages at the mail center.

Procedure for a student to pick up a package:
1. The student receives an email notification from Elon Mail Services that a package has been received.
2. The student comes in person to the Mail Services window in Moseley to pick up their package.
3. A valid Phoenix Card must be presented in order to pick up a package.
4. The student signs for the package. 

Students should pick up packages promptly.  Packages not picked up within 30 days will be returned to the sender.



UPS, DHL, and Fed EX are requesting that all packages go to your off campus address. The reason for this request, is in controlling the damage to the packages, as well as the proper routing, of your packages.