How should I address a package or mail to a student?
Student First and Last Name
XXXXX Campus Box
Elon, NC 27244
If a shipper is requiring more information, an additional address line of 100 Campus Drive can be included. Items not properly addressed may cause a delay in processing or be returned to the sender.
Students can find their campus box number in OnTrack. Visit our Incoming Students page or the next question below for more information.
Where do I find my campus box number?
Campus box assignments can be found by logging into your OnTrack account.
Can I authorize someone to pick up my mail or package if I'm not able to?
You are responsible for getting your own mail and packages. However, if due to an illness or unforeseen circumstance that prohibits you from coming to the mail counter yourself, you can authorize another to pick it up.
To grant authorization, email email@example.com and copy the pick up designee on the SAME EMAIL stating they have your permission to pick up your mail or package. Please include your campus box number in the email as well. The designee will need to show their Phoenix Card and the email to the staff at the mail counter in order to pick up your mail or package.
When is a good time to pick up my mail or package?
We are usually slower in the mornings and pick up in the afternoons. Peak busy times are typically around 12:00-12:30, 1:30pm-2:30pm and 3:30pm-4:30pm during the weekdays.
I got notified that my package was delivered but why haven’t I received an email from Mail Services?
Automated emails are sent to your Elon email address when we check in mail or a package for you. The email will come from DoNotReply-Mailservices@elon.sclintra.com. If it is not in your inbox, you may need to check your junk folder.
During peak times we receive over 1,500 packages a day, so it takes time for us to process each package. We are usually able to get all items checked in the same day. If it has been more than a day, please verify through the carrier’s tracking where the item was delivered, and if it was to us, please call or email with the tracking number so we can look into it further.
Can students receive perishable items, flowers, or grocery deliveries?
Perishable items such as prepared meals, baked goods, or flowers that are ordered online and sent through one of our shipping carriers (FedEx, UPS, USPS) can be sent to students. Students will receive a perishable item notification and will have 24-48 hours depending on the package condition to pick up their item.
Local delivery of flowers, gift baskets, balloons, baked goods, etc. will be delivered directly to the front desk in Moseley instead of coming to Mail Services.
Direct store and grocery deliveries (Shipt, Instacart, Target, Whole Foods, Walmart, etc.) are not accepted at Mail Services or Moseley front desk. Students will need to coordinate directly with the service provider for delivery.
What methods of payment do you accept for supplies and shipping/postage?
We accept payments via Phoenix Cash and cash. We do not take debit or credit cards, however, you can deposit funds to your Phoenix Cash account via Card Services’ online portal.