Frequently Asked Questions

Q.  

What if I lose my group health insurance card?

A.  

Call 888-332-8885, give the representative your member number, and request that new cards be sent to your home address.

Q.  

What if I lose my group health insurance card and I have to go to a doctor before a new card is issued?

A.  

If you are on Elon's health insurance plan, give the doctor/facility the following information:

OR

You may visit www.myuhc.com. If you have not created your personal login and password, you must do so now. Once you have successfully logged in, click on the tab labeled "Manage My Account". Select the option "Request ID Cards". You may choose to print a temporary ID card for one or all family members covered.

Q.  

Do I have to be referred by a primary care physician to a specialist?

A.  

No. You may go to a specialist without seeing a primary care physician. In order to receive the highest level of coverage; always seek an in-network specialist.

Q.  

How do I medically insure my newborn upon the first day of birth?

A.  

Call the Office of Human Resources at ext.5560 as soon as you find out that you are pregnant so that a benefits session can be scheduled and all pregnancy benefits issues may be discussed. At this session paperwork will be completed and the procedure will be discussed to insure that your newborn is covered upon his/her arrival. Remember that if you are on individual medical coverage and you would like to cover your newborn as of the day of his/her birth, Human Resources needs this information at least two months prior to the expected date of birth in order to accommodate the administrative process.

Q.  

How do I get an AFLAC claim form?

A.  

Claim forms are available online. Policyholders can download a PDF version of the appropriate claim form using the Adobe Acrobat Reader. Policyholders can also request claim forms and instruction sheets by calling 1-800-99-AFLAC (1-800-992-3522). Upon receipt of the policyholder's request, an AFLAC customer service specialist will verify any additional information necessary (e.g., hospital bills, itemized statements) to complete the claim.

Q.  

What is AFLAC's mailing address?

A.  

AFLAC's mailing address is 1932 Wynnton Road, Columbus, GA 31999. Claims may also be faxed to AFLAC at 1-877-44-AFLAC (1-877-442-3522).

Q.  

How do I file for a Wellness Benefit?

A.  

To file a claim for a Wellness Benefit, mail a copy of the physician's bill for the test (e.g., pap smear, mammogram) to AFLAC. Be sure to print your policy number and the words "WELLNESS BENEFIT" on the top of the physician's bill.

Q.  

What are the policy benefits?

A.  

AFLAC claims specialists have access to actual policies that show the benefits. Benefits may vary according to policy type and state of issue. Claimants can contact an AFLAC claims specialist by calling 1-800-99-AFLAC (1-800-992-3522).

Q.  

Where is the nearest sales agent? How do I get an agent to contact me?

A.  

AFLAC sales agents are located throughout the continental United States as well as in Alaska, Hawaii and Puerto Rico. You may contact an AFLAC customer service specialist by calling 1-800-99-AFLAC (1-800-992-3522).

Q.  

Can I submit my FLEX ONE reimbursement form to AFLAC by fax? Is the form available on the AFLAC Web site?

A.  

Yes. FLEX ONE reimbursement forms can be submitted to AFLAC by fax. The fax number for FLEX ONE requests is (706) 660-7751. You can download the Adobe Acrobat version of the FLEX ONE reimbursement form from AFLAC's Web site.

Q.  

What is the deadline for changing one's TIAA-CREF deduction in a given month?

A.  

Human Resources must receive your payroll deduction form no later than the 10th of the month.

Q.  

How do I change my TIAA-CREF fund allocations?

A.  

Call TIAA-CREF at 800-842-2776 and specify fund allocation changes.