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Parent Guide

Important Dates and Weekends
Residence Hall Opening and Closing Schedule
Airport Shuttle Information
R.N. Ellington Health and Counseling Center
Academic Questions
Family Weekend
Office of Parent Relations
Helpful Phone Numbers

Fall Closing and Spring Opening Letter with Dates

Your son or daughter is important to us! If you have any questions or need assistance, please don't hesitate to call:

Office of Student Life: (336) 278-7200
Office of Residence Life: (336) 278-7300

This information is a service of the Vice President of Student Life and Dean of Students and the Office of Student Life.

Whether it is a broken leg at 8 p.m. or a sudden snowstorm, emergencies are an inevitable part of life. We know that as parents, you are concerned about the safety and welfare of your son or daughter. Knowing where to turn for assistance and/or information is important in any crisis -- whether it affects one student or 4,000. The Student Life Staff maintains a 24-hour administrator on-call system to assist students and parents in the event of an emergency. Students and parents may access the emergency staff member by contacting the Office of Safety and Police at (336) 278-5555. The staff will have someone call you within a few minutes. There is also a counselor on call 24 hours while school is in session.

Occasionally, inclement weather may necessitate alterations in class schedules. Students and parents should consult E-net! to receive the most current information regarding class schedule changes.

Elon University maintains an emergency preparedness plan in the case of a natural or national disaster. In the event of a situation, campus personnel are available around the clock. Students will be directed to the E-net! home page for the most updated information regarding campus plans and directives. Parents and families may also keep abreast of campus updates by accessing the E-net! home page.

Important Dates and Weekends
March 19, 2004 (following last class): Spring Break Begins
March 29, 2004: Classes resume at 8 a.m.
May 11, 2004: Classes end
May 12, 2004: Reading Day
May 13-18, 2004: Spring Semester exams
May 22, 2004: Commencement

Students should plan to depart for breaks after their last class or exam, and should plan to arrive back after break in order to meet their first class. Travel arrangements do not constitute an excused class absence.

Residence Hall Opening and Closing Schedule
The residence halls and Loy Center houses do not close during Fall Break or the break between Winter and Spring Term. The residence halls and Loy Center do close, however, at Thanksgiving, Christmas and Spring breaks. Closing and opening times for are listed below.

10 a.m. on March 20, 2004/2 p.m. on March 28, 2004
10 a.m. on May 19, 2004*
* Graduating Seniors may stay until 2 p.m. on May 22, 2004

Students must make arrangements to leave their residence halls before closing each break and within 24 hours of their last exam in December and May. Students are not allowed to remain in the residence halls/Loy center after closing. Students will be given instructions for closing their rooms during break times and do not have to remove all belongings from their rooms. If transportation leaves after the residence halls/Loy Center have closed, students may wait with their luggage in the Office of Campus Safety and Police.

Students are not allowed to re-enter the residence halls/Loy Center until the official time of opening each break time. Please make travel arrangements so that your son or daughter does not arrive back to campus prior to the opening of the residence halls/Loy Center. If your son or daughter must return to campus before the residence halls open, he/she must make arrangements to stay at an off-campus location (i.e. local hotel) at his/her expense.

Airport Shuttle Information
Shuttle Service is provided to Greensboro's Piedmont Triad International Airport and the Raleigh/Durham International Airport at designated break times throughout the year. Shuttle service will be available on the following dates and times. Students must sign up at least fourteen days before the first departure of each break to be guaranteed a reservation. After the guarantee date, seats will be on a first-come, first-serve basis until the remaining spots are filled. To sign up, pay the non-refundable fee at the Bursar's Office, and bring the receipt with ALL flight information to the Moseley Center Information Desk. For more information, please visit the Moseley Center Web site.

R.N. Ellington Health and Counseling Center
The R.N. Ellington Health and Counseling Center is located in the heart of campus, behind Moseley Center. The center offers basic medical and short term counseling services to the students, faculty and staff of Elon University. The Health Service is an ambulatory acute care facility. Students with chronic conditions are advised to work with a medical practitioner in the area who can monitor their long-term needs. Counseling Services operates on a brief, solution-oriented model. Students who require more long-term psychological care are referred to an off-campus provider. Each full-time student enrolled at Elon pays a health fee, which covers appointments at Health and Counseling Services. All charges for procedures, medications and visits to off campus providers are at the student's expense. Expenses incurred at the center may be paid at time of service via cash or Phoenix Card, or will be billed to the student account.

Health Services: (336) 278-7230
Counseling Services: (336) 278-7280

Other Services Offered:
Gynecology Services (by appointment only)
Flu Vaccines (provided at no charge for students, faculty and staff)

Hours of Operation for Health Services:
Monday, Tuesday, Thursday, Friday 8:30 a.m. - 4:30 p.m.
Wednesday 8:30 a.m. - 6 p.m.
Saturday 11 a.m. - 1:45 p.m.

During the hours of operation, a mid-level provider or physician may see patients. Patients are seen on a first-come, first-serve basis. While most patients are treated and released within an hour, we suggest that patients bring something to study or read while they wait.

Hours of Operation for Counseling Services:
Monday - Friday 8:30 a.m. - 4 p.m.
Counseling Services schedules appointments to meet with counselors. Clients are seen on a walk-in basis only in the event of an emergency. All university counselors are licensed Professional Counselors by North Carolina.

Early Intervention
Early intervention is the key to quick recovery! Students are urged to visit health services at the first sign of illness. Health services does stock over-the-counter medications for colds, headaches, etc. However, if a cold or headache strikes in the evening or on weekends when the center is closed, students may want to have on hand the following items:

  • Basic first aid kit
  • Over-the-counter pain medications (per your preference)
  • Extra prescriptions for eyeglasses or contacts
  • Cold or allergy medicine
  • Thermometer
Health Insurance
All full-time students are required to carry some form of health insurance.
For those who do not have coverage or those who do have coverage but wish to secure additional coverage, Elon University coordinates a plan which satisfies university insurance requirements. Insured students may cover their dependents. More detailed information may be obtained from the insurance agent, ABCO 100 at 1-800-222-5780. You should provide insurance information on the Health History form as indicated. Each student should have proper insurance identification when he or she comes to Elon.

For those who already have insurance, please review your policy carefully to determine coverage for any illnesses or injuries which may require services beyond those offered at Health Services or Counseling Services. Students are responsible for all charges incurred at off-campus providers. If your plan is an HMO or other managed health care plan, your student may be covered only for emergency medical treatment. Any other follow-up visits or treatments are subject to your insurance deductibles and guidelines.

Class Excuses
When patients come to health services, they are provided documentation to verify the date and time they were seen in the center. This is the only documentation health services provides. The service does not issue class excuses. Students are urged to contact their faculty immediately when an illness or accident prevents them from attending class and to present their verification forms to their faculty immediately upon returning. Occasionally, students who become ill may be required to go home for a few days to speed recovery and/or minimize exposure to other students. In this event, the Health Services staff will contact Academic Advising, who will notify professors. Students are responsible for making up all work missed.

Students are responsible for their own transportation to and from off campus medical/psychological providers. Most students have cars or can arrange transportation through friends. If a student cannot secure transportation, then he/she may contact Campus Safety and Police or the Ellington Center. Either of these departments can call a cab for the student. The student does not have to pay cash at time of service. The university pays the cab company and places the charge on the student account for reimbursement. The charges will be posted to be paid with the next student billing for tuition and fees.

After Hours Medical Care
One of the most frequently asked questions is where students receive care when Health Services is closed. Elon University has an arrangement with Doctor's Urgent Care and Cornerstone Medical Center that allows our students to be treated at these facilities when Health Services is closed. Both facilities have evening and weekend hours. Students will be treated at these facilities and have their out-of-pocket costs deferred. The provider will bill your insurance company and any outstanding amounts will be billed to the university. Elon pays the provider and in turn places the charge on the student account for reimbursement. The charges will be posted to be paid with the next student billing for tuition and fees. This arrangement allows students to be treated without providing cash payment at the time of service and guarantees payment to the provider. Emergency medical treatment when either of the two providers are closed is handled through the Alamance Regional Medical Center emergency room.

Cornerstone Medical Center: 1041 Kirkpatrick Rd., (336) 538-0565
Call ahead of time. Hours: Monday-Friday 4 p.m. - 7 p.m.
Doctor's Urgent Care: 1713 S. Church St., (336) 222-8888
Hours: Monday - Friday 4 - 7 p.m.
Saturday 8 a.m. - 6 p.m.
Sunday 12 p.m. - 6 p.m.

Medical and Psychological Emergencies
The Student Life staff maintains a 24-hour on call system to assist students and parents in the event of an emergency. Students and parents may access the emergency staff members by contacting the Office of Safety and Police at (336) 278-5555. The staff will have someone return your call within a few minutes. There is also a counselor on call while the residence halls are open.

Academic Questions
If a student has a question or concern about an academic course, the student should consult with the course professor directly. Other academic processes are found in the Elon University Academic Catalog.

Please note that students must take their exams during the scheduled exam period. Exams may be changed only in the event the student has more than 2 exams scheduled for one day or in case of medical emergency. Please consult the exam schedule prior to making travel arrangements.

Family Weekend
Family Weekend provides family members of all ages the opportunity to experience Elon. Activities include:
  • A family golf tournament
  • Chances to meet professors and participate in "mini" classes
  • Root for the Phoenix Football team in Rhodes Stadium
  • A Saturday evening dinner dance
  • Coffee hosted by the Lamberts
Family Weekend brochures will be mailed in late August. For more information contact Scott Nelson, Assistant Dean of Students, at (336) 278-7271. Visit our Area Lodging page for information about area hotel accommodations. Make your reservations early!

Office of Parent Relations
Do you have a question or concern about an area not covered by Student Life or Academic Affairs? The Office of Parent Relations is here to help! We will be happy to answer your questions or help find the best resource on campus to assist you. Please contact us toll-free at (877) 784-3566 or via e-mail at parentrelations@elon.edu.

Helpful Phone Numbers
Here's a list of frequently called phone numbers at the university:

Academic Advising: (336) 278-6500
Admissions: (336) 278-ELON (3566)
Athletics: (336) 278-6800
Bursar (Toll Free): (877) 729-ELON (3566)
Campus Safety and Police: (336) 278-5555
Career Center (Toll Free): (877) 356-ELON (3566)
Counseling Services: (336) 278-7280
Chaplain's Office: (336) 278-PRAY (7729)
Financial Planning (Toll Free): (800) 334-8448
Greek Life: (336) 278-7271
Health Services: (336) 278-7230
Multicultural Affairs: (336) 278-7243
Parent Relations (Toll Free): (877) 784-ELON (3566)
Registrar's Office: (336) 278-6677
Residence Life: (336) 278-7300
Study Abroad: (336) 278-6700
Student Life: (336) 278-7200
Student Fax (mailroom): (336) 278-5440

Want to keep abreast of Elon News? Visit the E-net! home page.