Student Technology Guide
Elon students have access to many free resources. Browse the sections below to learn more about setting up your email account, printing on campus, accessing course information and more!
Still have questions? Contact the Technology Service Desk at (336) 278-5200 or visit the IT Self-Service Portal for help any day of the week.
Accounts and Email
Elon Account
All Elon students are provided with an Elon Account (username and password) that grants access to a variety of resources including email, Moodle, LinkedIn Learning, campus computers and more.
OnTrack
Students may use OnTrack to register for courses and view schedules, grades and transcripts. Please remember that your OnTrack password is separate from your Elon Account username and password.
Note: Usernames and passwords for accounts are distributed to students at different times depending on their starting term. If you begin classes in the fall and have already paid your enrollment deposit, you will receive your username and password in mid-April. If you begin classes during winter, spring or summer terms, you will receive your username and password within two weeks of paying your enrollment deposit. Once you have received your username and password, please enroll in the Elon University Self-Service Password Maintenance Site at www.elon.edu/password to have immediate, online access to change your password. If you have a problem with your username or password, please contact the Technology Service Desk at 336-278-5200.
E-Bill
Access tuition account status, e-bills and recent payments/credits.
Email (via Gmail)
Elon has a partnership with Google to provide all students access to the Google Suite (G-Suite) for Education. G-Suite provides students with a plethora of communication/collaboration features including Google Drive to create/share documents, Google Calendar, Google Talk for instant messaging, and Gmail, Elon’s official email service for students.
Connecting
Connecting to the Internet
Mobile devices and laptops: Use elonu-secure
To connect mobile devices and laptops to Elon’s wireless internet, connect to the elonu-secure network and log in with your Elon Account username and password.
Smart devices: Use elonu-connect
To connect smart TVs, Rokus, gaming consoles or wireless printers, first register the device on Elon’s MyDevices Portal and follow these step-by-step instructions. Once registered, you may connect your device to the elonu-connect network to access the internet.
Please note that personal wireless routers are prohibited on campus because they interfere with the campus network and result in poor connectivity.
Setting Up Your TV
Philo
Television service for students living in Elon’s residence halls is provided via Philo. Philo delivers live TV and DVR capabilities to your laptops, tablets, smartphones and TV sets anywhere on the campus network.
HBO GO & MAX GO
Students living in on-campus residence halls (not properties leased by the university) can access HBO GO and MAX GO as a benefit of their Philo accounts. Additionally, these apps are accessible off-campus via computers or smart devices, as long as you are registered as living on-campus. Please note: You must first register your Philo account before accessing these apps. Access via set-top boxes (Rokus, Playstations, etc.) is only available on-campus.
Equipment
Computer Purchasing
New students can bring either a Mac or PC to campus, whichever they feel most comfortable with. Upon purchasing a computer, remember to ask about the possibility of educational discounts.
Telephones
The telephone jacks in residence hall rooms are not active. Please use the telephones in residence hall common areas to place local and/or emergency calls. Common area telephone lines are unable to receive phone calls.
Media Services
All Elon students, faculty and staff can check out media equipment for free from the Media Services, located in Belk Library 101.
Getting Help
Technology Service Desk
The Technology Service Desk is the single point of contact for questions and problems relating to technology.
Learn more about the Technology Service Desk
Technology Knowledge Base
The Technology Knowledge Base is your source for how-to information and support documentation specific to Elon.
Access the Technology Knowledge Base
Teaching & Learning Technology Consultants
The Teaching and Learning Technology Consultants provide staff, faculty and students with walk-in technology support in Belk Library. These students staff the Belk Library Service Desk and answer a variety of technology questions.
Learn more about the Teaching & Learning Technology Consultants
Learning Resources
Moodle
You will use Moodle to access course information, class announcements, course materials, syllabi, assignments and more.
Learning On Demand
Learning On Demand is a curated repository of educational videos produced by Elon students, faculty and staff. Videos are open to the public and include speakers, presentations, campus events and academic resources.
LinkedIn Learning (formerly Lynda.com)
LinkedIn Learning offers on-demand training to all campus users. The robust platform offers a library of more than 10,000 video tutorials to help you develop business, technology and creative skills. Explore an array of topics from leading software like Microsoft Office and Adobe Creative Suite, to audio and video editing applications and more. These high-quality tutorials are taught by industry experts and available 24/7 for convenient, self-paced learning.
Learn more about LinkedIn Learning
Maker Hub
The Maker Hub is a workspace with tools, supplies and people to help you explore ideas, learn how things work and make stuff. The Maker Hub has two locations: Harper Hall within Colonnades and the Elon Town Center above Pandora’s Pies.
Printing
3 Ways to Print
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From Your Personal Computer
- Install the new Canon print drivers.
- When printing a document from your computer using File > Print, choose Student Canon (on PCs) or UF_ElonStudent_MAC (on Macs)
- You’ll be prompted to enter your username
(skip down to “Printing from the Print Stations” for the next steps)
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From Computer Labs (including Belk Library computers)
- When printing from a computer lab printer (by going to File > Print), choose StudentCanon_BW or StudentCanon_Color (on Macs).
- Skip down to “Printing from the Print Stations” for the next steps
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Via Mobile Print (studentprint@elon.edu)
Compose a message to studentprint@elon.edu and attach your file. No subject line or email message is needed.
Printing from the Print Stations
Once you’ve sent your file to the printer, head to one of the student printers and tap your Phoenix Card. Choose “Secure Print” and you should see all of your print jobs in the list. To print, simply select the job and print.
Printer Setting Defaults
By default, all print jobs print two-sided (also known as duplex) and print as black/white. If you’d like to access other print options (like one-sided printing, known as simplex, or printing in color), choose “Options” to access other print settings.
Learn More
Explore student printing on the knowledge base
Having trouble or have more questions? Contact the Technology Service Desk.
These resources alleviate any need for personal printers. However, if you decide to bring a personal wireless printer to campus, please see our documentation about connecting wireless devices to the elonu-connect network. We recommend that you turn wireless printers off when not in use to avoid the possibility of others printing to your device.
Safety & Security
E-Alert Emergency Text Messaging
Sign up to receive text messages about campus emergencies, class cancellations and vital weather information through e-Alert. Visit emergency.elon.edu for more information.
LastPass
Elon offers you free premium access to LastPass, a password management tool that takes all the effort out of managing your passwords. LastPass features password generation tools and automatic form filling, as well as automatic login/password completion. Once LastPass is up and running, you won’t have to worry about remembering passwords again.
LIVESAFE App (for Android and iOS)
LiveSafe gives users two-way communication direct to Campus Safety and Police. With a built-in SafeWalk feature, students can invite others to “virtually escort” them by monitoring their location on a map. Additionally, this app broadcasts important security notifications sent by Elon University Police.
Phoenix Card
The Phoenix Card is the official Elon identification (ID) card for students, faculty and staff. Use this card to gain access to buildings after hours, athletic and cultural events, the gym, and to check out books, media and equipment from the library. Using Blackboard, you can add Phoenix Cash on your card. Phoenix Cash is accepted at eating establishments across campus and many area restaurants. The Phoenix Card office is located in McCoy Commons 201.
Software
Microsoft Office
New Elon students may download a complimentary license of Microsoft Office and Microsoft Forefront (anti-virus/anti-spyware) by using their student email account.
Learn more about getting Microsoft Office for free
Adobe Creative Cloud
At a discounted rate, Elon students may subscribe to Adobe Creative Cloud, which includes access to Photoshop, Illustrator, AfterEffects and other Adobe software. Sign up with your Elon email address to receive special student pricing.
Learn more about purchasing Adobe Creative Cloud
On-Demand Software (via VirtualApps)
Before you buy software, be sure to check out what’s available via VirtualApps. The service currently offers IBM SPSS Statistics, Kinovea, SAS and Wolfram Mathematica. VirtualApps software is available 24/7 and can be accessed anywhere in the world with an internet connection.
More Available Software & Support
In addition to the software listed above, Elon provides additional options for students to download or purchase. For a list of additional software and support resources, check out the Computer Software page.