For tips on remote learning during the sudden shift to online classes due to COVID-19, review the online learning guidance offered to students on the Elon Coronavirus website.

Elon students have access to many free resources. Browse the sections below to learn more about setting up your email account, printing on campus, accessing course information and more!

Still have questions? Contact the Technology Service Desk at (336) 278-5200 or visit the IT Self-Service Portal for help any day of the week.

Accounts

Elon Account

All Elon students are provided with an Elon Account (username and password) that grants access to a variety of resources including email, Moodle, LinkedIn Learning, campus computers and more.

OnTrack

Students may use OnTrack to register for courses and view schedules, grades and transcripts. Please remember that your OnTrack password is separate from your Elon Account username and password.

Access OnTrack

Note: Usernames and passwords for accounts are distributed to students at different times depending on their starting term. If you begin classes in the fall and have already paid your enrollment deposit, you will receive your username and password in mid-April. If you begin classes during winter, spring or summer terms, you will receive your username and password within two weeks of paying your enrollment deposit. Once you have received your username and password, please enroll in the Elon University Self-Service Password Maintenance Site at www.elon.edu/password to have immediate, online access to change your password. If you have a problem with your username or password, please contact the Technology Service Desk at 336-278-5200.

E-Bill

Access tuition account status, e-bills and recent payments/credits.

Access E-Bill

Communication & Collaboration

Email

Through Google Suite (G-Suite) for Education, Elon offers Gmail email for most students, in addition to a variety of Google applications for communication and collaboration. Features include Google Drive to store, create and share documents, Google Calendar, Google Talk for instant messaging and more.

Though Office 365, Elon offers Outlook email for select students, in addition to a variety of Microsoft applications for communication and collaboration. Features include OneDrive to store, create and share documents, Calendar, OneNote, Excel and more.

Note: The Office of Information Technology (IT) notifies select students who are assigned Outlook email services. If you have not received this notification, please access your email via Gmail.

Access your Elon email

Telephones

The telephone jacks in residence hall rooms are not active. Please use the telephones in residence hall common areas to place local and/or emergency calls. Common area telephone lines are unable to receive phone calls.

Making phone calls on-campus

OneDrive

All students have access to OneDrive, which offers cloud space to store, share, sync and collaborate on files. Update and share your files from any device and edit documents with others at the same time.

  • 1 TB storage
  • Create and share Office documents (Word Online, Excel Online, PowerPoint Online or OneNote Online)
  • Real-time collaboration with colleagues and students
  • Easily recover deleted documents or roll back to previous versions
  • Access the same files on any phone, tablet or computer

WebEx

WebEx is a web conferencing tool that allows faculty, staff and students to collaborate with anyone through impromptu and scheduled meetings. WebEX also allows you to host virtual events or bring a global expert into the classroom.

  • Create a personal meeting room with a consistent URL
  • Schedule meetings through Outlook
  • Record and share your meeting or event
  • Connect multiple people at once to your video or audio call
  • Share your screen, documents and applications during your video call

Network Connectivity

Wireless Access: Connecting to the Internet

Mobile devices and laptops: Use elonu-secure

To connect mobile devices and laptops to Elon’s wireless internet, connect to the elonu-secure network and log in with your Elon Account username and password.

Smart devices: Use elonu-connect

To connect smart TVs, Rokus, gaming consoles or wireless printers, first register the device on Elon’s MyDevices Portal and follow these step-by-step instructions. Once registered, you may connect your device to the elonu-connect network to access the internet.

Please note that personal wireless routers are prohibited on campus because they interfere with the campus network and result in poor connectivity.

Setting Up Your TV

Philo

Television service for students living in Elon’s residence halls is provided via Philo. Philo delivers live TV and DVR capabilities to your laptops, tablets, smartphones and TV sets anywhere on the campus network.

MAX GO

Students living in on-campus residence halls (not properties leased by the university) can access MAX GO as a benefit of their Philo accounts. Please note: You must first register your Philo account before accessing these apps.

Learn more about television services

Getting Help

Technology Service Desk

The Technology Service Desk is the single point of contact for questions and problems relating to technology.

Learn more about the Technology Service Desk

Technology Knowledge Base

The Technology Knowledge Base is your source for how-to information and support documentation specific to Elon.

Access the Technology Knowledge Base

Teaching & Learning Technology Consultants

The Teaching and Learning Technology Consultants provide staff, faculty and students with walk-in technology support in Belk Library. These students staff the Belk Library Service Desk and answer a variety of technology questions.

Learn more about the Teaching & Learning Technology Consultants

Learning Resources

Moodle

You will use Moodle to access course information, class announcements, course materials, syllabi, assignments and more.

Access Moodle

Learning On Demand

Learning On Demand is a curated repository of educational videos produced by Elon students, faculty and staff. Videos are open to the public and include speakers, presentations, campus events and academic resources.

Access Learning On Demand

LinkedIn Learning (formerly Lynda.com)

LinkedIn Learning offers on-demand training to all campus users. The robust platform offers a library of more than 10,000 video tutorials to help you develop business, technology and creative skills. Explore an array of topics from leading software like Microsoft Office and Adobe Creative Suite, to audio and video editing applications and more. These high-quality tutorials are taught by industry experts and available 24/7 for convenient, self-paced learning.

Learn more about LinkedIn Learning

Maker Hub

The Maker Hub is a workspace with tools, supplies and people to help you explore ideas, learn how things work and make stuff. The Maker Hub has two locations: Harper Hall within Colonnades and the Elon Town Center above Pandora’s Pies.

Learn more about the Maker Hub

Remote Learning

Many of the technology resources mentioned in this guide are readily available no matter where you find yourself learning. For tips on remote learning during the sudden shift to online classes due to COVID-19, be sure to review the online learning guidance offered to students on the Elon Coronavirus website. This guidance includes ideas and tips for adapting to online learning, and offers additional resources during this unique time.

Remember that the first place to start with remote learning technologies for your course is your instructor. Be sure to read your instructor’s communications carefully and let them know if you are having trouble. If you are having issues with an Elon-licensed tool (e.g., Moodle, Webex), search the IT Self-Service Portal for answers or to report an issue. For additional help, contact the Technology Service Desk at 336-278-5200.

Hardware, Software & Printing

3 Ways to Print

  1. From Your Personal Computer

    1. Install the new Canon print drivers
    2. When printing a document from your computer using File > Print, choose Student Canon (on PCs) or UF_ElonStudent_MAC (on Macs)
    3. You’ll be prompted to enter your username
      (skip down to “Printing from the Print Stations” for the next steps)
  2. From Computer Labs (including Belk Library computers)

    1. When printing from a computer lab printer (by going to File > Print), choose StudentCanon_BW or StudentCanon_Color (on Macs).
    2. Skip down to “Printing from the Print Stations” for the next steps
  3. Via Mobile Print (studentprint@elon.edu)

    Compose a message to studentprint@elon.edu and attach your file. No subject line or email message is needed.

Printing from the Print Stations

Once you’ve sent your file to the printer, head to one of the student printers and tap your Phoenix Card. Choose “Secure Print” and you should see all of your print jobs in the list. To print, simply select the job and print.

Printer Setting Defaults

By default, all print jobs print two-sided (also known as duplex) and print as black/white. If you’d like to access other print options (like one-sided printing, known as simplex, or printing in color), choose “Options” to access other print settings.

Learn More

These resources alleviate any need for personal printers. However, if you decide to bring a personal wireless printer to campus, please see our documentation about connecting wireless devices to the elonu-connect network. We recommend that you turn wireless printers off when not in use to avoid the possibility of others printing to your device.

Having trouble or have more questions? Contact the Technology Service Desk.
Explore student printing on the knowledge base

Media Services

All Elon students, faculty and staff can check out media equipment for free from the Media Services, located in Belk Library 101.

Learn more about Media Services

Microsoft Office 365

Elon University offers students, faculty and staff access to the full suite of Microsoft Office 365 applications, including the option to install Word, Excel, PowerPoint, Outlook and OneNote on up to five (5) PCs or Macs, and Office applications on other mobile devices. Publisher and Access programs also are available to Windows users. With Office 365, you can seamlessly share and work together with faculty and staff across Microsoft products.

Other features include:

  • Convenient, cloud-based access to Outlook Email, Calendar and other products anytime, anywhere and from any device
  • 1 TB of OneDrive cloud storage
  • A platform to collaborate on documents and other projects in real-time

Please visit our Office 365 for Students Guide for details and step-by-step instructions for installing software to your devices and more.

Install Microsoft Office software for free

Adobe Creative Cloud

At a discounted rate, Elon students may subscribe to Adobe Creative Cloud, which includes access to Photoshop, Illustrator, AfterEffects and other Adobe software. Sign up with your Elon email address to receive special student pricing.

Learn more about purchasing Adobe Creative Cloud

On-Demand Software (via VirtualApps)

Before you buy software, be sure to check out what’s available via VirtualApps. The service currently offers IBM SPSS Statistics, Kinovea, SAS and Wolfram Mathematica. VirtualApps software is available 24/7 and can be accessed anywhere in the world with an internet connection.

Learn more about VirtualApps

More Available Software & Support

In addition to the software listed above, Elon provides additional options for students to download or purchase. For a list of additional software and support resources, check out the Computer Software page.

Computer Purchasing

New students can bring either a Mac or PC to campus, whichever they feel most comfortable with. Upon purchasing a computer, remember to ask about the possibility of educational discounts.

Safety & Security

E-Alert Emergency Text Messaging

Sign up to receive text messages about campus emergencies, class cancellations and vital weather information through e-Alert. Visit emergency.elon.edu for more information.
Register for E-Alert

Information Security Alerts

Spear phishing, phishing, ransomware and other electronic communication scams are pervasive at educational institutions. Learn more about these types of attacks on the Information Security website and sign up for Information Security Alerts to stay informed of the latest cyber threats and phishing schemes targeting Elon’s campus.
Subscribe for Information Security Alerts

LastPass

Elon offers you free premium access to LastPass, a password management tool that takes all the effort out of managing your passwords. LastPass features password generation tools and automatic form filling, as well as automatic login/password completion. Once LastPass is up and running, you won’t have to worry about remembering passwords again.
Learn more about LastPass

LIVESAFE App (for Android and iOS)

LiveSafe gives users two-way communication direct to Campus Safety and Police. With a built-in SafeWalk feature, students can invite others to “virtually escort” them by monitoring their location on a map. Additionally, this app broadcasts important security notifications sent by Elon University Police.

Phoenix Card

The Phoenix Card is the official Elon identification (ID) card for students, faculty and staff. Use this card to gain access to buildings after hours, athletic and cultural events, the gym, and to check out books, media and equipment from the library. Using Blackboard, you can add Phoenix Cash on your card. Phoenix Cash is accepted at eating establishments across campus and many area restaurants. The Phoenix Card office is located in McCoy Commons 201.

Learn more about the Phoenix Card