Student Technology Guide
Elon students have access to many free resources. Browse the sections below to learn more about setting up your email account, printing on campus, accessing course information and more.
Clean & Sanitize Technology Safely
REMEMBER: Don’t spray disinfectants, water or other cleaners directly on technology equipment! If necessary, squeeze excess liquid from a disinfectant wipe, then clean the device.
Above all else, regularly washing and sanitizing your hands after using shared technology is recommended to protect against the spread of COVID-19.
More Information & Tips
Accounts
Elon Account
All Elon students are provided with an Elon Account (username and password) that grants access to a variety of resources including email, Moodle, LinkedIn Learning, campus computers and more.
Multi-factor Authentication (MFA) with Duo Security
Elon University uses a multi-factor authentication method (MFA), Duo Security, for logging into some web applications. In addition to your Elon email username and password, MFA uses your mobile phone, tablet or office landline phone to verify your identity. This prevents anyone but you from accessing your account, even if another person knows your password. This added layer of security also reduces the number of compromised accounts that impact the university community.
Learn More About MFA
OnTrack
Students may use OnTrack to register for courses and view schedules, grades and transcripts. Please remember that your OnTrack password is separate from your Elon Account username and password.
Note: Usernames and passwords for accounts are distributed to students at different times depending on their starting term. If you begin classes in the fall and have already paid your enrollment deposit, you will receive your username and password in mid-April. If you begin classes during winter, spring or summer terms, you will receive your username and password within two weeks of paying your enrollment deposit. Once you have received your username and password, please enroll in the Elon University Self-Service Password Maintenance Site at www.elon.edu/password to have immediate, online access to change your password. If you have a problem with your username or password, please contact the Technology Service Desk at (336) 278-5200.
E-Bill
Access tuition account status, e-bills and recent payments and credits.
Communication & Collaboration
Google Suite (G-Suite) for Education
Google Suite (G-Suite) for Education at Elon features Gmail email for most students, in addition to a variety of Google applications for communication and collaboration. Features include Google Drive to store, create and share documents, Google Calendar, Google Talk for instant messaging and more.
Outlook via Office 365
Office 365 at Elon features Outlook email for some students, in addition to a variety of Microsoft applications for communication and collaboration. Features include OneDrive to store, create and share documents, Calendar, OneNote, Excel and more.
Note: The Office of Information Technology (IT) notifies select students who are assigned Outlook email services. If you have not received this notification, please access your email via Gmail.
Telephones
The telephone jacks in residence hall rooms are not active. Telephones located in residence hall common areas can be used to place local and emergency calls. However, common area telephone lines are unable to receive phone calls.
Microsoft Teams
Microsoft Teams is an interactive platform designed to simplify communication and collaboration between you and fellow students, faculty, organizations and other groups. A hub for teamwork, Teams incorporates a variety of Office 365 tools for your use. All Elon students, faculty and staff have secure access to the tool, making it easy to search and add members to a team.
- Host video calls within the platform and use the chat feature to reduce the need for email
- Create, upload and share Word, Excel, PowerPoint or OneNote documents within the platform
- Real-time collaboration with professors and peers
- Access the same files on any phone, tablet or computer
To learn more about these and other tips, visit Microsoft Office 365’s video series.
Webex
Webex is a web conferencing tool that allows faculty, staff and students to collaborate with anyone through impromptu and scheduled meetings. Webex also allows you to host virtual events or bring a global expert into the classroom.
- Create a personal meeting room with a consistent URL
- Schedule meetings through Outlook
- Record and share your meeting or event
- Connect multiple people at once to your video or audio call
- Share your screen, documents and applications during your video call
Zoom
Zoom is a web conferencing platform that’s well-known for its simplicity and sought-after virtual breakout rooms options. Learn about key features and use our quick start guide to schedule a meeting.
- Host meetings in your personal, virtual meeting room with a consistent URL
- Schedule meetings through Outlook
- Record to the cloud or to your device and share your meeting or event
- Connect multiple people at once to your video or audio call
- Share your screen, documents and applications during your video call
- Chat with others one-or-one or in a group
- Upload virtual backgrounds
Network Connectivity
Wireless Internet Access
Mobile devices and laptops: Use elonu-secure
To connect mobile devices and laptops to Elon’s wireless internet, connect to the elonu-secure network and log in with your Elon Account username and password.
Smart devices: Use elonu-connect
To connect smart TVs, Rokus, gaming consoles or wireless printers, first register the device on Elon’s MyDevices Portal and follow these step-by-step instructions. Once registered, you may connect your device to the elonu-connect network to access the internet.
Please note: Personal wireless routers are prohibited on campus because they interfere with the campus network and result in poor connectivity.
Television
Set Up Your TV
Philo
Television service for students living in Elon’s residence halls (not properties leased by the university) is provided via Philo. Philo delivers live TV and DVR capabilities to your laptops, tablets, smartphones and TV sets anywhere on the campus network.
Get Help
Technology Service Desk
The Technology Service Desk is the single point of contact for questions and problems relating to technology.
Contact the Technology Service Desk
IT Self-Service Portal
The IT Self-Service Portal boasts a Service Catalog featuring Elon’s comprehensive list of technology tools and services and a robust Knowledge Base full of how-to articles to help you use them. Want to request help or report an issue? The portal is a great starting point for any technology-related question.
Explore the IT Self-Service Portal
Teaching & Learning Technology Consultants
The Teaching and Learning Technology Consultants provide staff, faculty and students with walk-in technology support in Belk Library. These students staff the Belk Library Service Desk and answer a variety of technology questions.
Learning Resources
Moodle
You will use Moodle to access course information, class announcements, course materials, syllabi, assignments and more.
Learning On Demand
Learning On Demand is a curated repository of educational videos produced by Elon students, faculty and staff. Videos are open to the public and include speakers, presentations, campus events and academic resources.
LinkedIn Learning
LinkedIn Learning offers on-demand training to all campus users. The robust platform offers a library of more than 10,000 video tutorials to help you develop business, technology and creative skills. Explore an array of topics from leading software like Microsoft Office and Adobe Creative Suite, to audio and video editing applications and more. These high-quality tutorials are taught by industry experts and available 24/7 for convenient, self-paced learning.
Learn More About LinkedIn Learning
Maker Hub
The Maker Hub is a workspace with tools, supplies and people to help you explore ideas, learn how things work and make stuff. The Maker Hub has two locations: Colonnades E building and the Elon Town Center above Pandora’s Pies.
Blended, Online & Emergency Remote Learning
Adapting to Various Types of Courses
Many of the technology resources mentioned in this guide are readily available, whether you find yourself learning on campus or online. Visit the Flexible & Resilient Teaching website to learn more about ways technology can help you adapt to various types of courses.
For more information related to the start of classes this fall as a result of COVID-19, visit the university’s Ready & Resilient website.
View Technology Resources & Guidance
Remember: The first place to start with remote learning technologies for your course is your instructor. Be sure to read each instructor’s communications carefully and let them know if you are having trouble. If you are having problems with an Elon-licensed tool (e.g., Moodle, Webex), search the IT Self-Service Portal for answers or to report an issue. For additional help, contact the Technology Service Desk at (336) 278-5200.
Printing
3 Ways to Print
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From Your Personal Computer
- Install the new Canon print drivers.
- When printing a document from your computer using File > Print, choose Student Canon (on PCs) or UF_ElonStudent_MAC (on Macs)
- You’ll be prompted to enter your username
(skip down to “Printing from the Print Stations” for the next steps)
-
From Computer Labs (including Belk Library computers)
- When printing from a computer lab printer (by going to File > Print), choose StudentCanon_BW or StudentCanon_Color (on Macs).
- Skip down to “Printing from the Print Stations” for the next steps
-
Via Mobile Print (studentprint@elon.edu)
Compose a message to studentprint@elon.edu and attach your file. No subject line or email message is needed.
Printing from the Print Stations
Once you’ve sent your file to the printer, head to one of the student printers and tap your Phoenix Card. Choose “Secure Print” and you should see all of your print jobs in the list. To print, simply select the job and print.
Printer Setting Defaults
By default, all print jobs print two-sided (also known as duplex) and print as black/white. If you’d like to access other print options (like one-sided printing, known as simplex, or printing in color), choose “Options” to access other print settings.
Additional Print Resources
These resources alleviate any need for personal printers. However, if you decide to bring a personal wireless printer to campus, please see our documentation about connecting wireless devices to the elonu-connect network. We recommend that you turn wireless printers off when not in use to avoid the possibility of others printing to your device.
If you are having trouble or have more questions, contact the Technology Service Desk.
Learn More About Student Printing
Software
Microsoft Office 365
Elon University offers students, faculty and staff access to the full suite of Microsoft Office 365 applications, including the option to install Word, Excel, PowerPoint, Outlook and OneNote on up to five (5) PCs or Macs, and Office applications on other mobile devices. Publisher and Access programs also are available to Windows users. With Office 365, you can seamlessly share and work together with faculty and staff across Microsoft products.
Other features include:
- Convenient, cloud-based access to Outlook Email, Calendar and other products anytime, anywhere and from any device
- 1TB of OneDrive cloud storage
- A platform to collaborate on documents and other projects in real-time
Please visit our Office 365 for Students Guide for details and step-by-step instructions for installing software to your devices and more.
Install Microsoft Office Software for Free
Adobe Creative Cloud
All students can access Adobe Creative Cloud, including Photoshop, Illustrator, AfterEffects and more. Learn about available software and resources to get started.
Learn More About Adobe Creative Cloud
On-Demand Software (via VirtualApps)
Before you buy software, be sure to check out what’s available via VirtualApps. The service currently offers IBM SPSS Statistics, Kinovea, SAS and Wolfram Mathematica. VirtualApps software is available 24/7 and can be accessed anywhere in the world with an internet connection.
AppsAnywhere
If your go-to lab is at capacity, use AppsAnywhere to run available software on your device instead. The cloud-based service allows you to securely access, from any location, a variety of academic software packages found in campus computer labs. The service is available on-demand, on or off campus. Learn how the service works and explore available programs.
More Software & Support
In addition to the software listed above, Elon provides additional options for faculty and staff to download or purchase. Visit the Computer Software page for a list of software and support resources.
View Software & Support Resources
Computer Purchasing
New students can bring either a Mac or PC to campus, whichever they feel most comfortable with. Upon purchasing a computer, remember to ask about the possibility of educational discounts.
Equipment
Media Services
All Elon students, faculty and staff can check out media equipment for free from the Media Services, located in Belk Library 101.
Learn More About Media Services
Computer Purchasing
New students can bring either a Mac or PC to campus, whichever they feel most comfortable with. Upon purchasing a computer, remember to ask about the possibility of educational discounts.
Safety & Security
E-Alert Emergency Text Messaging
Sign up to receive text messages about campus emergencies, class cancellations and vital weather information through e-Alert. Visit emergency.elon.edu for more information.
Register for E-Alert
Information Security Alerts
Spear phishing, phishing, ransomware and other electronic communication scams are pervasive at educational institutions. Learn more about these types of attacks on the Information Security website and sign up for Information Security Alerts to stay informed of the latest cyber threats and phishing schemes targeting Elon’s campus.
Subscribe for Information Security Alerts
LastPass
Elon offers you free premium access to LastPass, a password management tool that takes all the effort out of managing your passwords. LastPass features password generation tools and automatic form filling, as well as automatic login/password completion. Once LastPass is up and running, you won’t have to worry about remembering passwords again.
Learn more about LastPass
LIVESAFE App (Android and iOS)
LiveSafe gives users two-way communication direct to Campus Safety and Police. With a built-in SafeWalk feature, students can invite others to “virtually escort” them by monitoring their location on a map. Additionally, this app broadcasts important security notifications sent by Elon University Police.
Multi-factor Authentication (MFA) with Duo Security
View the Accounts section above to learn more.
Phoenix Card
The Phoenix Card is the official Elon identification (ID) card for students, faculty and staff. Use this card to gain access to buildings after hours, athletic and cultural events, the gym, and to check out books, media and equipment from the library. Using Blackboard, you can add Phoenix Cash on your card. Phoenix Cash is accepted at eating establishments across campus and many area restaurants. The Phoenix Card office is located in McCoy Commons 201.
Sustainability
UCapture
UCapture is a green-tech platform that funds carbon offset projects, at no cost to you, when you shop with over 7,500 online stores. Projects funded through Elon’s UCapture Program will help reduce Elon’s carbon footprint. Learn more about UCapture for Elon faculty, staff and students and download the browser extension.
Learn More About UCapture