Website Support

Important: This information is specific to the WordPress CMS and public facing websites. If you need assistance with other university web applications (such as OnTrack, Moodle, etc.), please contact the Technology Service Desk at (336) 278-5200.

Managing Your Content

At Elon, each department is largely responsible for managing and updating the content on their own web pages. This decentralized approach allows departments to keep their information accurate and up-to-date, ensuring that our online presence remains vibrant and relevant. It is recommended every department appoint at least one designated website editor.

Need Additional Assistance?

If you require further help with content edits and your department doesn’t have a designated website editor, the next step is to contact the University Communications communications specialist assigned to your area. They are your point of contact for guidance and support in managing your website content.

However, if you still need assistance or your area doesn’t have a designated communications specialist, you can submit a request using an appropriate web support form listed below, or email web@elon.edu. Please note that these steps are intended for content updates, not technical issues (your website is “down”, or you’re receiving an error when editing content within WordPress).

Communication Specialists by Area

Academics

Admissions

Division of Inclusive Excellence

Human Resources / Internal Communications

Student Life

All Others

Please use one of the web support forms below, or email web@elon.edu for all other requests.

Website Support Forms

To ensure we can efficiently address your website needs, please use the following forms to submit your requests. Whether you need to update an existing webpage, make changes to the faculty and staff directory, request a new online form, report broken links, or manage CMS access, our team is here to assist you. Select the appropriate form below to get started:

Update an Existing Page

Use this form to request updates or changes to the content on an existing webpage. Ensure your information is current and accurate by submitting your updates here.

Update an Existing Page Submit Request

Directory Feed Updates

Use this form to request changes to directory feeds displayed on your department’s website. This form is not for updating the online directory itself.

Directory Feed Updates Submit Request

Request a New Form

Use this form to request the creation of a new web form for your department’s website. Enhance your website’s functionality with customized forms tailored to your needs.

New Form Submit Request

Report a Broken Link

Use this form to report links on Elon’s website that lead to a 404 error page or other error messages. Help us maintain a seamless user experience by notifying us of broken links.

Report a Broken Link Submit Request

Request or Remove CMS Access

Use this form to request adding or removing users for CMS access. Ensure your team has the right people managing your website by updating CMS permissions here.

Request or Remove CMS Access Submit Request

Request a Redirect

Use this form to request URL redirects, including short URLs and redirection of WordPress pages. Simplify navigation and ensure users reach the correct destination by setting up necessary redirects.

Request a Redirect Submit Request

If you don’t see a form that matches your request, please reach out to us directly. You can email us for assistance with any other website-related needs.

Email web@elon.edu

Experiencing Technical Issues?

For any technical issues related to your department’s website, such as functionality problems in WordPress or system errors, please email us for assistance. Our team is here to help resolve technical challenges and ensure your website runs smoothly.