Medical Records Privacy

Student Health Records are confidential.  Students have the right to review and receive copies of their medical records, subject to legal restrictions and any appropriate copying or retrieval charge(s). Students can also designate someone to obtain your records on their behalf. Cone Health will not release student medical records without their consent, except as required or permitted by North Carolina and federal law. Student medical information is not released to parents, college officials or others without written authorization from the student, unless there is a medical emergency where the safety of the student or other individuals is at risk.

  • If a student is ill and is visiting Student Health Services, the student may sign a release of their Student Health Services medical information per Cone Health HIPAA privacy practices. More information about Cone Health records privacy practices may be found on the Cone Health Patient Privacy website.
  • Students may also provide access to their health records to anyone they designate through the sharing function of their MyChart.
  • If a student would like to file a medical power of attorney with Cone Health Systems in the event they become incapacitated, please contact the Cone Health Systems Release of Information Department at 336-832-7292.
  • There are some instances in which Health Services will release medical information without the student’s consent. Health Services and University administrators may determine that it is necessary to disclose medical information/records education records to appropriate parties (including University administrators, parents/emergency contacts, other medical staff, public health officials) to address a health or safety emergency. Health or safety emergency provisions permit such disclosures when the disclosure is necessary to protect the health or safety of the student or other individuals.  This exception to the general consent requirement is limited to the period of the emergency and generally does not allow for a blanket release of medical information from a student’s medical records.

Note: It is important that the student maintain and updates their contact records, including emergency contacts and parent contact information.  To do so, student may log in to On Track to update their information.


Release of Student Health Services Medical Records

  • Release of  Student Health Records August 1, 2023, to present-Requests to release student health records from August 1, 2023, to present must be directed to Cone Health Systems. Students who wish to request release of their medical records may find instructions on the Cone Health Privacy and Medical Records Release page. Questions about release of Student Health Medical records managed by Cone Health may be directed to the Cone Health Systems Release of Information Department at 336-832-7292 or the Student Health Services/Cone health Practice manager at (336) 278-7230, Monday-Friday 8:00 am – 5:00 pm.
  • Release of Student Health Services Records Prior to August 1, 2023- Requests to release historical student health records prior to August 1, 2023, should be directed to The Office of the Dean of Students at  Staff will forward a records release form to the student for their signature.  Please note that Student Health Medical Records (diagnosis, treatment, labs, etc.) are retained for a period of seven years; immunizations records are retained indefinitely.