Job Family: University Operations

The University Operations job family provides a broad cross-section of general management and administrative functions across all operations of the university. Develops, recommends, and implements overall business management and administrative initiatives, programs and policies. Some positions in this family may provide administrative support to assist departments and managers.

University Operations Sub-Families

Administrative Services

Positions in this sub-family are responsible for providing administrative services to the institution. Activities include producing documents, collecting, recording, sorting and filing information, handling mail, preparing routine reports, making travel arrangements, arranging appointments, responding to inquiries, data entry, and operating office equipment. Also includes responsibilities for reception/telephone/switchboard and greeting visitors.

Auxiliary Services

Positions in this sub-family are responsible for the performance of a variety of administrative responsibilities to support University operations, events, and services.

Business Operations

Positions in this sub-family manage, provide and support the institution’s business and operational services and strategic leadership. Develop, implement and administer programs and policies. Provide internal and external customer service, including executive and administrative support. Perform cross-functional activities in budget, finance, information technology, facilities, human resources, student and academic services, and other areas.

Events Management

Positions in this sub-family are responsible for independently designing, planning, implementing, and managing event projects from conception to clean up while ensuring cultural and university customs and protocols are observed. Positions provide event support, including set-up, marketing, and logistical oversight.

Project Management

Positions in this sub-family are responsible for planning, organizing, and controlling resources/processes to achieve project/program objectives within scope, time, quality, and budget constraints. General project management work requires only general knowledge of the project/business requirements and no specific technical knowledge is required.

Risk Management

Positions in this sub-family are responsible for identifying, assessing, and reducing/mitigating risks to the institution. Activities include: Characterizing potential risks and assessing vulnerability of critical assets to specific risks; Risk analysis and modelling to assess probability of specific risks occurring and evaluate/value the impact/consequences of occurrence; Developing process and procedures to report on, manage and mitigate risks to acceptable levels; Internal and external stakeholder reporting, including regulatory reporting.