All emergencies (medical, psychological, police) should be directed to 9-1-1 FIRST. Once emergency assistance has been dispatched, Campus Safety Dispatchers will then notify the Student Life Emergency On-Call Response System for follow-up.
During Normal Hours of Operation (8:00 am – 5:00 pm, Monday-Friday) non-life threatening emergencies for which students may need assistance crisis should be referred to the respective office:
- General Concerns, Health Related Absences, Family Emergencies: Student Care and Outreach 336-278-7104
- Housing/Residential: Residence Life, email@example.com, 336-278-7300
- Medical/Physical Health: Student Health Services, 336-278-7230 or the Phoenix Health Portal to schedule an appointment
- Mental Health: Counseling Services, 336-278-7280, or Crisis Counselor On Call (24/7) 336-278-2222
- 24/7 Virtual Medical, Mental Health or Health Coaching support: TimelyCare
- Comprehensive 24/7 response to issues of sexual violence, interpersonal violence, stalking, bias, harassment, and hate: SAFELINE at 336-278-3333.
The Student Life Emergency Response System includes the Administrator on Call, the Counselor of Call, Violence Response (SAFELINE), and a Senior Student Life Administrator.
Students or parents/family members who have a personal crisis situation that requires a more immediate administrative response or support should access the Student Life Emergency Response System by calling Campus Safety and Police at 336-278-5555. The Student Life Emergency Response System provides administrative response to students and families in crisis situations after hours and on weekends. Campus Safety and Police will dispatch the appropriate staff member based on the nature of the situation and someone will contact the caller within 30 minutes of the initial call to Campus Safety. Once the immediate situation has been initially addressed by the emergency response staff member on call, the situation may be referred to the appropriate administrative office the next business day. Situations that may be referred to the Student Life Emergency Response System include:
- Medical and psychological emergency follow-up including dispatching administrative support at the hospital for more serious illnesses and injuries
- Notification of emergency contacts/parents in the event of a serious medical or psychological situation
- Death in the family or close personal relationship where the student may need support or assistance
- Missing students
- Facilities Management situations which pose a security threat or major disruption to campus
- Initial administrative response to acts of bias
- Response to campus security concerns
- Notification of emergency contacts/parents in the event of a student arrest and bail or return to campus conditions
- For crises, medical and psychological emergencies, and student wellness checks, a member of the Elon University Police staff (if student lives in campus owned or operated housing) or Town of Elon (off campus students) will be dispatched first to assess and stabilize the situation. Parents or other emergency contacts may be notified in the event of an emergency or crisis.
Situations that require 24/7 support, response, or confidential advocacy for issues of sexual violence, interpersonal violence, stalking, bias, harassment, and hate should be directed to SAFELINE at (336) 278-3333.
· SAFELINE is Elon’s confidential support hotline for members of the Elon community who may be experiencing or who have experienced sexual harassment, sexual violence, domestic/relationship violence, or stalking.
· Contacting SAFELINE will not access emergency responders nor mental health crisis response; anyone needing emergency police or medical attention should call 9-1-1. Anyone experiencing a mental health crisis should contact the Counselor on Call by calling (336) 278-2222.
After Hours Mental Health/Psychological Crises and Emergencies
Students experiencing a medical emergency should contact 9-1-1 for immediate assistance. Students who are ill when Student Health Services is closed may access 24/7 virtual medical and mental health support through TimelyCare. TimelyCare is the university’s virtual service for students that provides access to free, 24/7/365 medical and mental health virtual health care from anywhere in the United States. Counselors and physicians can treat/discuss a wide range of common conditions, and after talking to the student, will decide on the best course of treatment. Prescriptions are available for pick-up at a local pharmacy if the provider deems it clinically appropriate.
As with medical emergencies, if a student is experiencing a mental health/psychological emergency call 9-1-1 for immediate assistance (e.g., suicidal behaviors or threats, violence or threats of violence toward others, self-injury needing immediate medical attention, mental confusion or disorientation, out of control behavior, significant impairment by drugs or alcohol, possession of any weapon). In these situations, a member of the Campus Safety and Police staff or medical response staff will be dispatched first to assess and stabilize the situation. The matter will then be referred to the Student Life Emergency Response staff for follow-up. Parents or other emergency contacts may be notified in the event of an emergency or crisis situation.
Students experiencing a mental health/psychological crisis (not a life threatening emergency) at any time should contact the Counselor on Call at 336-278-2222. The Counselor on Call is also available for consultation with concerned others. The counselor on call will talk with the student, complete a brief risk assessment of the situation, and recommend steps for additional support or follow-up for safety. If the situation needs immediate attention, this may include a request for a wellness check by Campus Safety and Police, referral to the hospital for an in-person assessment, and may include the notification and involvement of University administrative staff. If the situation is not deemed an emergency but needs follow-up, the student will be directed to contact Counseling Services the next business day. Parents or other emergency contacts may be notified in the event of an emergency or crisis. Students may also access TimelyCare for on-demand mental health support 24/7 from anywhere in the United States.
Campus Notification of Emergencies
In order to communication in a timely manner about emergency situations, students must provide updated phone, emergency contact and physical address (off campus students). If a student’s address or phone number changes at any time, they must notify the Registrar immediately. It is essential that the university have current information to contact students about official academic matters and in case of emergency. Students may complete the address change form online from the Office of the Registrar’s website.
Students should also pay attention to emergency notification messages issued through the Rave Guardian Safety app. RAVE gives users two-way communication direct to Campus Safety & Police. Students and employees can share information anonymously (if desired) through text, photo, or video directly from their smart phones. Additionally, app users can receive important broadcast notifications sent by the Campus Safety and Police. With a built- in Safety Timer feature, students also will be able to invite others to “virtually escort” them by monitoring their location on a map.