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Emergency & Crisis Assistance
For routine scheduling or general office information, call the front desk at (336) 278-7280.
For mental health crises, a Crisis Counselor is available 24/7, call (336) 278-2222.
For life-threatening emergencies, call 9-1-1 for immediate assistance.
Call 9-1-1 for situations that indicate emergency response, including:
• suicidal behaviors or gestures
• violence or threats of violence toward others
• self-injury needing immediate medical attention
• exhibiting highly erratic or unusual behavior
• mental confusion or disorientation
• out of control behavior
• serious side effects to psychotropic medications
• significant impairment or overdose on any medication, illicit drugs, or alcohol
Crisis assistance is available 24/7 via the following resources:
- Crisis Counselor-on-Call at (336) 278-2222. Counselor-on-Call will complete a brief risk assessment of the situation, recommend crisis management interventions, and identify additional supports or follow-up to ensure safety. This may include a referral to the hospital for an in-person assessment and may include the involvement of University administrative staff.
- National Suicide Prevention and Crisis Lifeline, 9-8-8. A national network of local crisis centers that provide free and confidential emotional support to people in suicidal crisis or emotional distress.
- Crisis Text Line (Text START to 741741) to message a trained crisis counselor. Crisis Text Line serves anyone, in any type of crisis
Mental health crises may include:
• current or recent thoughts of harm to self or others
• engaging in self-injury, but not needing immediate medical attention
• experience of a recent trauma
• experiencing hallucinations, delusions, disorganized thinking and/or behavior
• exhibiting highly erratic or unusual behavior
• serious concerns about the welfare or safety of a student
For non-crisis mental health concerns that are urgent in nature, on demand mental health support is available 24/7 through TimelyCare virtual services.
If you concerned about someone else, consider submitting a Student Care Referral. Also, check out these links for helpful guidance about how to Share Concerns with a Friend or to Share Concerns with a Student, and learn more on the Student Care and Outreach website.
Additional Local Emergency & Crisis Resources:
• Alamance Regional Medical Center, 1240 Huffman Mill Rd, Burlington, NC 27215
• RHA Health Services Crisis Center, 2732 Anne Elizabeth Drive, Burlington, NC 27215
• Cone Health Behavioral Health Hospital, 700 Walter Reed Drive, Greensboro, NC 27403 — 24-hour HelpLine (336) 832-9700 or (800) 711-2635.