For routine scheduling needs or office information, call the front desk at (336) 278-7280.

For mental health crises, a Crisis Counselor is available 24/7, call (336) 278-2222.

For life-threatening emergencies, call 9-1-1 for immediate assistance.

Situations that indicate emergency response include:

• suicidal behaviors or gestures
• violence or threats of violence toward others
• self-injury needing immediate medical attention
• exhibiting highly erratic or unusual behavior
• mental confusion or disorientation
• out of control behavior
• serious side effects to psychotropic medications
• significant impairment or overdose on any medication, illicit drugs, or alcohol

Crisis assistance is available 24/7 via the following resources:

  1. Crisis Counselor-on-Call at (336) 278-2222. Counselor-on-Call will complete a brief risk assessment of the situation, recommend crisis management interventions, and identify additional supports or follow-up to ensure safety. This may include a referral to the hospital for an in-person assessment and may include the involvement of University administrative staff.
  2. National Suicide Prevention and Crisis Lifeline, 9-8-8. A national network of local crisis centers that provide free and confidential emotional support to people in suicidal crisis or emotional distress.
  3. Crisis Text Line (Text START to 741741) to message a trained crisis counselor. Crisis Text Line serves anyone, in any type of crisis

Mental health crises may include:

• current or recent thoughts of harm to self or others
• engaging in self-injury, but not needing immediate medical attention
• experience of a recent trauma
• experiencing hallucinations, delusions, disorganized thinking and/or behavior
• exhibiting highly erratic or unusual behavior
• serious concerns about the welfare or safety of a student

For non-crisis mental health concerns that are urgent in nature, on demand mental health support is available 24/7 through TimelyCare virtual services.

If you concerned about someone else, consider submitting a Student Care Referral. Also, check out these links for helpful guidance about how to Share Concerns with a Friend or to Share Concerns with a Student, and learn more on the Student Care and Outreach website.

Additional Local Emergency & Crisis Resources:

• Alamance Regional Medical Center, 1240 Huffman Mill Rd, Burlington, NC 27215
• RHA Health Services Crisis Center, 2732 Anne Elizabeth Drive, Burlington, NC 27215
• Cone Health Behavioral Health Hospital, 700 Walter Reed Drive, Greensboro, NC 27403 — 24-hour HelpLine (336) 832-9700 or (800) 711-2635.