Eligibility

Counseling Services provides free mental health services for all eligible undergraduate and graduate students. The following are the specific eligibility requirements for students to access services:

  • Eligibility begins when a student arrives on campus to begin their educational role at Elon, even if this occurs prior to the start of class for their first enrolled semester (e.g., student-athletes arriving on campus prior to the semester for pre-season activities). Incoming students who are simply visiting campus or seeking to begin therapy before arriving at campus for the start of the academic term are not eligible.
  • Elon counselors provide services under North Carolina state licenses therefore, eligible students must be physically located in the state of North Carolina to receive services.
  • Students under the age of 18 seeking services typically require parental consent to engage in treatment. For more information about accessing services as a minor, please call the office.

Appointment Availability

Clinical appointments are generally available, Monday-Friday, 8:30am-4:30pm.

During the summer (June and July), appointments are available, Monday-Thursday, 9:00am-4:00pm; Friday, 9:00am-1:00pm.

Elon University has partnered with TimelyCare to enhance student access to mental health care. TimelyCare offers free, virtual mental health services, including evening and weekend appointments and 24/7 on-demand mental health support. To learn more, please review the TimelyCare Virtual Services webpage.

Scheduling

The online appointment system will be available on Monday, August 26 for incoming and returning students to request first appointments of this academic year. 

To request your First Appointment of this academic year (June 2024-May 2025):
  1. Go to http://www.elon.edu/titanium.
  2. Log in using your Elon computing ID and password.
  3. Select “Request a First Appointment of the Academic Year (June 1, 2024 – May 31, 2025)”
  4. Select from available appointment times.
    1. To search by Provider, enter provider name in text box.
    2. To search by Day or Date, enter Mon, Tue, Wed, Thu, Fri or “mm/dd”
    3. To search by Appointment Location, enter “virtual” or “in person” in the text box. Appointment Location may be able to be changed from virtual to in-person or vice versa. To request a change in appointment location, complete the online request then call our front desk for assistance,336-278-7280.

      Elon counselors are licensed to provide services in the state of North Carolina, therefore you must be in-state to attend a virtual counseling appointment.

  5. Once your submission is reviewed, you will receive a notice of confirmation via text and/or email. Online appointment requests are reviewed only during regular business hours when the office is open.
If the following situations apply, please call the office for assistance at 336-278-7280:
  • You do not see an appointment time that works for your schedule. We are often able to adjust placeholders to accommodate need for a different time than listed.
  • You have requested a time online (unconfirmed) but realize you need to change the request. Please do not request multiple appointment times through this online system as it delays response and prevents other students from accessing available appointment times.
  • You need to cancel or reschedule an already confirmed first appointment, or to schedule a follow up appointment with your counselor. This system is not used to reschedule appointment nor for requesting ongoing appointments.
  • You have already met with a counselor for an initial/first appointment this academic year. We already have your information in our system for this year, and we will help you over the phone to schedule you next appointment.

Attendance & Missed Appointment Policy

It is important that you take note of your appointment times when scheduling. Appointment reminders are typically sent out two business days prior to your scheduled appointment as a courtesy. Please arrive on time for your scheduled appointments with all required paperwork completed prior to the start of your appointment time.

We require at least 24 business hours in advance notice to cancel or reschedule an appointment. Messages left over the weekend for Monday or Tuesday appointments do not meet this requirement.

Our missed appointment policy applies to missed appointments, which include:

  • No-show: You do not attend your appointment.
  • Late arrival: Your arrival or time required to complete required forms is 15 or more minutes past your appointment time.
  • Late cancellation/reschedule: You cancel or reschedule your appointment less than 24 business hours before your appointment time.

There will be a charge of $35.00 for missed appointments. The missed appointment charge will be billed to your student bursar account as, “Missed Appointment Fee”. Please cancel or reschedule appointments in advance by calling the office at (336) 278-7280; it is important that you leave a message if your call is unanswered. If you do not show for a scheduled appointment, you may be impacting another student’s access to care.

We do understand that there are times when you must miss an appointment due to acute illness or urgent obligations for school, work, or family. To request a waiver of the missed appointment charge, you may complete the “Missed Appointment Fee Waiver Request” available through the online forms portal or using the form on the Counseling Services webpage. Fee waiver requests must be submitted within 10 business days of the missed appointment for consideration.

Two (2) missed initial clinical assessment appointments in a semester, or 3 or more missed ongoing therapy appointments in a semester may result in suspension of services.

Transportation to/from Appointments

Health Services and Counseling Services, located in the R.N. Ellington Center, are a short walk from most areas on campus (within 15 minutes). For students who are ill (but ambulatory) or have a scheduled appointment, there are parking and shuttle transportation options. The Ellington Center Transport shuttle is a small 4-passenger electric car.

Parking: Students who have cars or access to cars may park in the South Campus lot adjacent to the Ellington Center. No permit is needed in the large South Campus (Ellington Center) Lot at the end of O’Kelly Avenue.

Elon University Ellington Center Shuttle: Students who have an appointment at Health Services or Counseling Services can arrange for shuttle transportation from anywhere on campus owned or operated property to the Ellington Center by calling The Office of The Dean of Students at (336) 278-7200, 8:00 a.m. – 4:00 p.m., Monday through Thursday and 8:00 am until 3:00 pm on Friday. Faculty and staff may also utilize the service for appointments at Faculty/Staff Wellness in the Ellington Center.

  • Students, faculty and staff should call at least one hour prior to their scheduled appointment time to make arrangements for transport. Return shuttles will be provided as available. There may be a wait time for pick-ups and returns depending on demand.
    Students must schedule their appointment with Health Services or Counseling Services before calling for transportation.
  • Students/faculty/staff who are experiencing a medical or mental health emergency or who cannot walk without assistance should call 9-1-1. The Ellington Center Shuttle cannot transport riders who are experiencing a medical or psychological emergency or who are unable to walk without assistance.
  • To better prevent the spread of illness, riders who exhibit signs of illness may be asked to use preventive measures before boarding the shuttle (hand sanitizer, mask, etc.)
    Every effort is made to run the shuttle on schedule. The Ellington Center Shuttle may not be available at all times including severe weather, university breaks, or when drivers are not available.