To schedule an appointment, call (336) 278-7280, or come by the office. Appointments are available 8:00 a.m. – 5:00 p.m., Monday through Friday during the regular academic year.
You will be offered the first available appointment that matches your schedule. We aim to offer appointments as soon as possible. Waiting times may increase at busy times during the semester, or if you have a particular counselor preference.
During your initial appointment, you will meet with a counselor for a clinical assessment to discuss your concerns and determine the services that would be most helpful.
Recommendations may include referral to:
• One or more of our services–e.g., Therapy Assistance Online (TAO), group or individual counseling, or educational workshops (See Overview of Services);
• A student support resource within the University– e.g., Student Health Services, Disabilities Resources, Academic Support, or Learning Assistance; and/or
• An off-campus mental health provider (See Scope of Clinical Care)
Attendance/Missed Appointment Policy
A personal commitment is crucial to the success of your counseling experience. Please arrive on time for scheduled appointments. Due to the high demand for services and to allow for best access of services by all students, we require at least 24 hours’ advance notice to cancel or reschedule an appointment in order to best use that time to help other students that may need to be seen. You may cancel or reschedule appointments by calling the office at (336) 278-7280.
There will be a charge of $35.00 for missed counseling appointments to include: no-shows, appointments cancelled with less than 24 hours’ notice, and arrival more than 15 minutes after your scheduled appointment time. This charge will be billed to your student bursar account as “Health Services fee”.
If you would like to dispute any charges, you may complete the Missed Appointment Fee Dispute Form and bring it to our office. If there are on-going attendance concerns, such as repeated cancellations or no-shows, you may be asked to consult with the Director or designee before scheduling subsequent appointments. Services may be terminated if you have an excessive number of cancellations or no shows.
Please note that email is not a confidential medium for communication. Because we are concerned about protecting our clients’ privacy, Counseling Services does not use email to discuss clients’ clinical issues. Counseling Services staff members do not maintain 24/7 access to email accounts and may check e-mail infrequently.