Counseling Services is providing Telemental Health Services (TMH) to enrolled Elon students this fall. See CS homepage for details.
To schedule an appointment, call (336) 278-7280. Appointments are available 8:30 a.m. – 4:30 p.m., Monday through Friday during the regular academic year.
You will be offered the first available appointment that matches your schedule. We aim to offer appointments as soon as possible. Waiting times may increase at busy times during the semester, or if you have a particular counselor preference.
During your initial appointment, you will meet with a counselor for a clinical assessment to discuss your concerns and determine the services that would be most helpful. This may include a recommendation for one or more services available through our office, connecting with other support services on campus, and/or referral to an off-campus resource for clinical needs beyond our Scope of Clinical Care.
Attendance/Missed Appointment Policy
A personal commitment is crucial to the success of your counseling experience. Students are expected to arrive on time for scheduled appointments. Due to the high demand for services and to allow for best access of services by all students, we require at least 24 hours’ advance notice to cancel or reschedule an appointment in order to best use that time to help other students that may need to be seen. You may cancel or reschedule appointments by calling the office at (336) 278-7280.
There will be a charge of $35.00 for missed counseling appointments to include: no-shows, appointments cancelled with less than 24 hours’ notice, and arrival more than 15 minutes after your scheduled appointment time. This charge will be billed to your student bursar account as “Health Services fee”.
If you would like to dispute any charges, you may complete the Missed Appointment Fee Dispute Form and bring it to our office. If there are on-going attendance concerns, such as repeated cancellations or no-shows, you may be asked to consult with the Director or designee before scheduling subsequent appointments. Services may be terminated if you have an excessive number of cancellations or no shows.
Email is not a confidential medium for communication. Because we are concerned about protecting our clients’ privacy, Counseling Services does not use email to discuss clients’ clinical issues. Counseling Services staff members do not maintain 24/7 access to email accounts and may check e-mail infrequently.
Transportation to/from Appointments
Health Services and Counseling Services, located in the R.N. Ellington Center, are a short walk from most areas on campus (within 15 minutes). For students who are ill (but ambulatory) or have a scheduled appointment, there are parking and shuttle transportation options. The Ellington Center Transport shuttle is a small 4-passenger electric car.
Parking: Students who have cars or access to cars may park in the South Campus lot adjacent to the Ellington Center. No permit is needed in the large South Campus (Ellington Center) Lot at the end of O’Kelly Drive.
Elon University Ellington Center Shuttle: Students who have an appointment at Health Services or Counseling Services can arrange for shuttle transportation from anywhere on campus owned or operated property to the Ellington Center by calling The Office of The Dean of Students at (336) 278-7200, 8:00 a.m. – 4:00 p.m., Monday through Thursday and 8:00 am until 3:00 pm on Friday. Faculty and staff may also utilize the service for appointments at Faculty/Staff Wellness in the Ellington Center.
- Students, faculty and staff should call at least one hour prior to their scheduled appointment time to make arrangements for transport. Return shuttles will be provided as available. There may be a wait time for pick-ups and returns depending on demand.
Students must schedule their appointment with Health Services or Counseling Services before calling for transportation.
- Students/faculty/staff who are experiencing a medical or mental health emergency or who cannot walk without assistance should call 9-1-1. The Ellington Center Shuttle cannot transport riders who are experiencing a medical or psychological emergency or who are unable to walk without assistance.
- To better prevent the spread of illness, riders who exhibit signs of illness may be asked to use preventive measures before boarding the shuttle (hand sanitizer, mask, etc.)
Every effort is made to run the shuttle on schedule. The Ellington Center Shuttle may not be available at all times including severe weather, university breaks, or when drivers are not available.