For urgent mental health needs, access crisis assistance 24/7 by calling (336) 278-2222 to reach the Counselor-on-Call. For life-threatening emergencies, call 911 for immediate assistance.
Counseling appointments are available Monday through Friday during regular office hours, Monday-Friday 8am-5pm. During the summer months of June and July, appointments are limited due to limited staff availability.
Now offering TalkNow through TimelyCare!
24/7 mental health support visits may be a helpful option for students wanting to talk with a provider after-hours or sooner than the next available appointment.
To access TalkNow services, download the TimelyCare app or go to timelycare.com to register with your Elon e-mail and access code L2RNI.
Online appointment scheduling for First Appointments.
To schedule a First Appointment of the academic year online:
- Go to www.elon.edu/titanium
- Log in using your Elon computing ID and password.
- Select “Click here to schedule your First Appointment”
- Select from available appointment times.
- To search by Provider, enter provider name in text box.
- To search by Appointment Location, enter “virtual” or “in person” in the text box.
- Once your submission is reviewed, you will receive a notice of confirmation via text; further instructions will follow by email in advance of your upcoming appointment. Online appointment requests are reviewed only during regular business hours when the office is open.
Please Note: if you complete the First Appointment Forms for 2021-2022 at any time other than the date of your scheduled appointment, our system with automatically delete the forms!
To cancel or reschedule an appointment, or to schedule a follow up appointment with your counselor, please call (336) 278-7280.
Your first appointment is referred to as a clinical assessment. The goal of this appointment is to learn about your concerns and determine out an effective way to help you. The counselor will review the paperwork, listen to understand the reason for your visit, and ask questions about your personal history and current goals. The counselor will then make recommendations for the types of services that might be most appropriate. This may services or resources available through our office, support services available through other offices on campus, and/or referral for off-campus services. If you have questions about the recommendations, discuss your concerns with the counselor. If you are not interested in pursuing these recommendations, you may decline to accept them. See Overview of Services and Scope of Clinical Care for more details.
Follow Up Appointments
The length and frequency of follow up appointments will be determined in consultation with your counselor. Positive outcomes in counseling are often dependent upon the work that clients do in between sessions. In the time between appointments, apply a newly learned skill or recommendation from your counselor, journal to reflect on what was discussed, or create a note that captures a challenge or success that occurs between sessions that you want to discuss at your next appointment.
Attendance/Missed Appointment Policy
A personal commitment is crucial to the success of your counseling experience. Students are expected to arrive on time for scheduled appointments. Due to the high demand for services and to allow for best access of services by all students, we require at least 24 hours’ advance notice to cancel or reschedule an appointment in order to best use that time to help other students that may need to be seen. You may cancel or reschedule appointments by calling the office at (336) 278-7280.
There will be a charge of $35.00 for missed counseling appointments to include: no-shows, appointments cancelled with less than 24 hours’ notice, and arrival more than 15 minutes after your scheduled appointment time. This charge will be billed to your student bursar account as “Health Services fee”.
If you would like to dispute any charges, you may complete the Missed Appointment Fee Dispute Form and bring it to our office. If there are on-going attendance concerns, such as repeated cancellations or no-shows, you may be asked to consult with the Director or designee before scheduling subsequent appointments. Services may be terminated if you have an excessive number of cancellations or no shows.
Email is not a confidential medium for communication. Because we are concerned about protecting our clients’ privacy, Counseling Services does not use email to discuss clients’ clinical issues. Counseling Services staff members do not maintain 24/7 access to email accounts and may check e-mail infrequently.
Transportation to/from Appointments
Health Services and Counseling Services, located in the R.N. Ellington Center, are a short walk from most areas on campus (within 15 minutes). For students who are ill (but ambulatory) or have a scheduled appointment, there are parking and shuttle transportation options. The Ellington Center Transport shuttle is a small 4-passenger electric car.
Parking: Students who have cars or access to cars may park in the South Campus lot adjacent to the Ellington Center. No permit is needed in the large South Campus (Ellington Center) Lot at the end of O’Kelly Drive.
Elon University Ellington Center Shuttle: Students who have an appointment at Health Services or Counseling Services can arrange for shuttle transportation from anywhere on campus owned or operated property to the Ellington Center by calling The Office of The Dean of Students at (336) 278-7200, 8:00 a.m. – 4:00 p.m., Monday through Thursday and 8:00 am until 3:00 pm on Friday. Faculty and staff may also utilize the service for appointments at Faculty/Staff Wellness in the Ellington Center.
- Students, faculty and staff should call at least one hour prior to their scheduled appointment time to make arrangements for transport. Return shuttles will be provided as available. There may be a wait time for pick-ups and returns depending on demand.
Students must schedule their appointment with Health Services or Counseling Services before calling for transportation.
- Students/faculty/staff who are experiencing a medical or mental health emergency or who cannot walk without assistance should call 9-1-1. The Ellington Center Shuttle cannot transport riders who are experiencing a medical or psychological emergency or who are unable to walk without assistance.
- To better prevent the spread of illness, riders who exhibit signs of illness may be asked to use preventive measures before boarding the shuttle (hand sanitizer, mask, etc.)
Every effort is made to run the shuttle on schedule. The Ellington Center Shuttle may not be available at all times including severe weather, university breaks, or when drivers are not available.