Where are you located?

Counseling Services is located in Suite 104 of the Ellington Center for Health & Wellness located on South campus. The physical address is 301 S. O’Kelly Avenue, Elon, NC 27244.

Who may use Counseling Services?

Counseling Services are available to all enrolled Elon University students.

How do I make an appointment?

Students may schedule an appointment by calling our office at (336) 278-7280 or by stopping by the office. Appointments are available during normal business hours, Monday-Friday, 8:30 a.m. to 4:30 p.m. during the regular academic year (August – May). Please note that except in cases of emergency, same-day appointments are generally not available.

What can I expect when I come in for a first appointment?

During the clinical assessment, you will have the opportunity to meet with a counselor to discuss the concerns related to your visit. You and the counselor will explore these concerns and begin to clarify your goals. The counselor will then make a recommendation for the services that would be most helpful. This may include a recommendation for clinical services available through our office (e.g., Therapy Assistance Online (TAO), group or individual counseling, or educational workshops), other support services on campus, and/or referral to an off-campus resource for clinical needs beyond our scope of care. This appointment takes about 45-50 minutes.

Please refer to our Scope of Clinical Care Statement to better understand our service limitations.

How frequently will I meet with a counselor?

Appointments are scheduled based on clinical need. It is not uncommon for students to meet with their counselor about every 2-3 weeks. Students participating in group therapy will generally meet weekly for the duration of a semester. If a student is seeking intensive or specialized treatment, the Care Coordinator is available to assist with connecting to off-campus providers & resources.

Is there a limit to how many sessions I can receive?

No, we do not have session limits. Most students average 3 or 4 counseling sessions per year, which is within the national range for college counseling centers. Students may be seen more or less depending on their needs and appointment availability.

How much do counseling sessions cost?

All counseling sessions are free of charge. This includes initial assessments, group counseling, couples and individual counseling, educational workshop series, and crisis triage appointments.

Please be punctual and let us know at least 24 hours in advance if you are unable to keep your appointment so that we may use that time for another student.

There will be a charge of $35.00 for missed counseling appointments to include: no-shows, appointments cancelled with less than 24 hours’ notice, and arrival more than 15 minutes after your scheduled appointment time.

What types of concerns can I bring up with my therapist?

Students commonly address a wide range of concerns including, but not limited to, anxiety, interpersonal relationships, sexuality, depression, life transitions, grief/loss, identity, trauma, and eating concerns/self-image.

Some students question whether their concerns warrant a visit to the counseling center. If there is any area of your life that you find is disrupting your healthy functioning (eating, sleeping, studying, concentration, relationships, mood, or general sense of well-being), then it is important, and we encourage you to come in to discuss it with us.

Please refer to our Scope of Clinical Care Statement to better understand our service limitations.

Is counseling confidential?

Yes, all communication you share within Counseling Services is confidential and protected by the law if you are 18 or older. Information about your attendance at Counseling Services and any information you reveal in sessions cannot be discussed with others (including all Elon faculty, staff, students, or parents) unless you have given written consent.

By law, there are exceptions to this rule. Exceptions include the following:

  • If you present a clear and present danger to yourself or someone else
  • If there is abuse of a child or vulnerable adult
  • If ordered by a judge or court under appropriate state and federal laws

Counselors sometimes function in other roles on campus, including the classroom. To protect your confidentiality, we will not acknowledge any clinical relationship with you should we see you or interact with you outside of Counseling Services.

What qualifications do the counselors have?

All providers are trained and licensed mental health professionals.  Our providers use a variety of counseling styles and techniques. See our Meet the Staff page to learn more about our providers.

What if I would like to work with a different counselor?

We believe a “good fit” with your counselor is vitally important to the therapeutic process and to your healing and growth. If you feel your counselor is not a good fit after the first session, we would encourage you to consider meeting with them again for a second session. If you are able, voice your concerns to your counselor. We love to have honest and direct conversations and more than anything, want your counseling experience to be helpful. If you would like to try a different counselor, you are welcome to do so. You can either let your counselor know and they will help facilitate a transfer to another provider, or contact the main office to indicate that you would like to transfer to another counselor.

What if I need psychiatric medication?

A bilingual psychiatric provider is on staff to provide assessment and medication management services to active Counseling Services clients. The cost is $160 for the initial psychiatric evaluation and $80 for follow up appointments.

Student seeking ongoing psychiatric care and those requiring medication management for stimulant medications should explore the Referral Service for information about psychiatric providers in the community.

What if I am in crisis?

Dial 9-1-1 first for emergency response if there is an imminent danger to self or others.

Crisis services are primarily for urgent situations (e.g. thoughts of harming yourself or someone else). Students experiencing urgent mental health needs should call (336) 278-2222 to reach the Counselor-on-Call. Campus Safety and Police will transfer you to the Counselor-on-Call who will complete a brief risk assessment of the situation and recommend steps for additional support or follow-up to ensure safety.

If your concern is not a crisis, we ask that you contact the office during regular business hours to speak with a counselor and/or schedule an appointment.


What can I do if I am worried about a friend?

Students have several resources to access if they are worried about a friend. Counseling Services providers are available for consultations by appointment during regular business hours by calling (336) 278-7280.  The Dean of Students Office uses an online reporting system that allows for anyone who has a concern for a student’s health, well-being, or behavior to share these concerns with a campus administrator. The information reported may be used to help link a student with resources and/or respond if a student’s behavior is creating a situation that is potentially unsafe for themselves or others. These reporting forms are for non-emergency reporting only. If any person may be in danger, call 9-1-1 immediately. Reports are reviewed within 1-2 business days of submission. Report a student concern online.

Are services available for students in a Study USA or Study Abroad program?

For students that will be participating in a Study USA or Study Abroad program, please view our video for some tips on how to prepare for your emotional and mental well-being while traveling. Please note that we cannot provide ongoing care while you are out of state, but welcome you to schedule an appointment prior to your departure.