Elon University

Challenges for Web Information Providers

What is the meaning of all this “information” transmitted so feverishly? What are the considerations for making sense of it and improving information quality? While there certainly has been an explosion of activity, traffic, servers, and data or “stuff” presented on the Web, an explosion of information leading to knowledge and wisdom, to significance, is still in its nascent stages. In an increasingly thin soup of redundant, poor quality, or incorrect information, even the smartest Web spiders won’t be very effective. A flood of information unfiltered by the critical and noise-reducing influences of collaboration and peer review can overwhelm users and obscure the value of the Web itself. The Web certainly needs solutions in information discovery and retrieval … These information-shaping abilities cannot be based on machine intelligence alone. Human wisdom, judgment, and aesthetics must play a part in improving the quality of Web information.

Vision

The new world of information was already affecting everyone’s lives. Yet I knew that its present impact paled in comparison to what would be coming in the next several decades. While the media continued to flash old news about information highways, electronic mail, multimedia CD-ROMS, virtual reality, even the Web, newer and more fascinating technologies were already being prototyped in our lab and others around the globe. Meanwhile, the world’s economies were getting ready to surrender a huge chunk of themselves to the activities that would stem from these technologies. And the envisioned activities, in turn, were already raising complex new social issues.

Models for the Internet Local Loop

We need to develop an appropriate model for local Internet service organizations. If these service organizations are to provide affordable service, they probably require a customer base of around 5000 users to support basic staffing and facilities. To allow an organization to reach this size, and to provide investors with sufficient safety to justify investment, some form or market entry limitation is probably necessary – and some form of regulation or other mechanism will be needed to balance the granting of such a monopoly.