Mail Bonding
One thrust of Sproull and Kieslers’ findings revolves around the paucity of information e-mail users receive about one another. Unable to see and hear fellow users’ responses, they know less about their cohorts than they would in a face-to-face setting and are therefore likely to be more uninhibited … E-mail users are more likely to resort to the sort of scurrilous name-calling known as “flaming,” more likely to be candid, and less likely to be dominated by people with high status
