Blue Cross Blue Shield of North Carolina

Below are links to several important Blue Cross Blue Shield of North Carolina (BCBSNC) Services.

Health Insurance Rates

2018 Rates

Plan A

Level of Coverage

Monthly Cost

Bi-Weekly Cost

Employee Only $141.56 $65.34
Employee Plus Spouse/Domestic Partner* $388.79 $179.44
Employee Plus Child(ren) $342.49 $158.07
Family $462.84 $213.62

Plan B

Level of Coverage

Monthly Cost

Bi-Weekly Cost

Employee Only $217.05 $100.18
Employee Plus Spouse/Domestic Partner* $617.10 $284.82
Employee Plus Child(ren) $452.55 $208.87
Family $765.21 $353.17

Plan C with HSA

Level of Coverage

Monthly Cost

Bi-Weekly Cost

Employee Only $84.28 $38.90
Employee Plus Spouse/Domestic Partner* $263.50 $121.62
Employee Plus Child(ren) $232.13 $107.14
Family $313.69 $144.78

*Single rate for domestic partner is post-tax; remainder of employee/family premium is pre-tax

 

Blue Discounts

Blue365 offers exclusive health and wellness deals, keeping you healthy and happy, every day of the year.

Learn more regarding Member Discounts and How Member Discounts from Blue365 works

 Contact Information (Group # 012453)

  • Website: http://www.bcbsnc.com/members/public
  • BCBSNC Customer Service: 1-877-275-9787
  • To Find Providers in NC: 1-877-258-3334
  • Find Providers Outside NC: 1-800-810-BLUE (2583)
  • Find Providers Outside USA: 1-800-810 BLUE (2583), or call collect 1-804-673-1177
  • Find Claims Forms
  • Medical Claims Address: BCBSNC, P.O. Box 35, Durham, NC 27702
  • Prime Therapeutics® (Prime) Mail Order Customer Service: 1-888-274-5180
  • Find Providers Outside USA: 1-800-810 BLUE (2583), or call collect 1-804-673-1177

BCBSNC changes mail order prescription program

Faculty and staff covered by Blue Cross Blue Shield of North Carolina will fill mail prescriptions via Walgreens Mail Service.

Almost everything else stays the same, including the following:

  • Your mail service phone number will remain the same
  • The Customer Service hours of operation are still 24 hours a day, seven days a week
  • You will continue to receive refill reminders

What you need to know after September 30:

  • You’ll see the new name on your pill bottles, invoice and pharmacy benefit communications.
  • When it’s time to refill your prescription(s), it will be filled by Walgreens Mail Service.
  • To see prescription information or request a refill (if your prescription allows them), visit Walgreens.com/PrimeMail or call the number on your prescription label.
  • To protect your financial data, we did not move your credit card information. You will need to provide a credit card when filling your first prescription.
  • Validate your email address is on file.
  • Validate your over-the-counter medications, allergies and health conditions when you go online or speak to a call center agent when ordering your prescription(s).
  • If you don’t have refills, or if your prescription expired, ask your doctor to send a new prescription electronically to Walgreens Mail Service in Tempe, AZ or fax to 1-800-332-9581.
  • The Auto Refill program is now available! Sign up online or tell the call center agent which medications you want in this program.
    Questions? Visit Walgreens.com/PrimeMail.

FAQ’s for Walgreens New Mail Service

Specialty Medication

If you currently fill a specialty medication, please contact the Specialty Pharmacy with any questions regarding your medicines. 1-877-627-6337 Monday-Friday 8a.m. – 8p.m. ET

If you take a specialty medication, you will continue to receive refill reminders and the phone number and pharmacy hours will remain the same.  

You may notice some differences however such as:

  • Logos will be different on materials
  • The box that holds your medication may be different
  • Return address will be different
  • Package inserts and receipts
  • Name of the pharmacy on your credit card receipt.

FAQ’s for Walgreens New Mail Service

The Blue Cross and Blue Shield of North Carolina mail order prescription program is provided through Walgreens.com/PrimeMail, which offers you the convenience of receiving up to a 90-day supply of medication delivered to you with free standard shipping.

How your Pharmacy Benefits work

Getting prescription medications is simple.

  • Take your prescription to a participating pharmacy and present your BCBSNC ID card.
  • The pharmacy will determine the cost under your plan and collect payment at the time of service.
  • Claims are filed electronically. No paperwork is required.

Health Savings Account (HSA)

An HSA is a tax-favored savings account created for the purpose of paying for eligible health care expenses if you enroll in the High Deductible Plan. The HSA is an account set up by you. It allows tax free withdrawals to pay for qualified medical expenses. HealthEquity is the HSA administrator (Account # 18873).

Contact Information:
(866) 382-3510
myhealthequity.com.

IMPORTANT NOTE:  Due to High Deductible Health Plan (HDHP) regulations, if you participate in Health Plan C with the HSA, you are not eligible to utilize the services of Elon University’s Faculty/Staff Health & Wellness Clinic.

Diabetic Information

Letter to Employees Regarding Diabetic Test Strips
Durable Medical Equipment (DME) Network FAQS

BCBSNC Member Services

The BCBSNC Member Services website offers participating faculty and staff a way to manage medical benefits in an organized and efficient way. It is intended to help empower, educate and excite members to take charge of their health and use all the BCBSNC tools to achieve their goals. Signing up for BCBSNC Member Services will give members access to:

  • View plan benefits to see how the plan will cover a particular service
  • Review explanation of benefits to understand what the plan paid and what is the member’s responsibility
  • Understand out-of-pocket expenditures and see how much has been applied toward the annual deductible and co-insurance in that plan year
  • Request a new ID card
  • Find in-network doctors
  • Take advantage of mobile offerings.

Registering:

  1. Go to www.bcbsnc.com
  2. Under the Members section, select “Register Now.”
  3. Enter the BCBSNC member ID number (found on the BCBSNC member ID card).
  4. Answer the questions on the screen, and set up a username and password.

Important Annual Health Notices:

Children’s Health Insurance Program (CHIP)
HIPAA Notice of Privacy Practices
Annual COBRA Notice
Medicare Part D Credible Coverage Notice
Summary Annual Report (SAR) 503
Summary Annual Report (SAR) 505
Special Enrollment Notice
Women’s Health and Cancer Rights Act