Role of the Staff Ombudsperson

Please call the Staff Ombudsperson at (336) 278-5560 if you have questions or concerns.

The Ombudsperson…

  • Listens
  • Coaches individuals to assist them in achieving their goals themselves
  • Engages in shuttle diplomacy between individuals to assist communication
  • Mediates to reach a mutually-created agreement
  • Promotes a safe place to talk, to the extent provided by law
  • Answers questions or helps find someone who can
  • Helps analyze situations, and identify and evaluate options for resolving problems or conflicts in the workplace
  • Remains impartial to ALL individuals
  • Facilitates communication between individuals or groups
  • Seeks to prevent negative conflict through early intervention

Types of Assistance Provided to Ombuds Office Visitors

  • Individual Consultation
  • Referral
  • Mediation or Group Facilitation