Life Status Changes

Certain major life events — like getting married, having a child or losing other health coverage — qualify you to update your benefits elections outside of the regular open enrollment period. If you experience a qualifying event, you must notify the Office of Human Resources and submit the necessary forms within 30 days to make changes to your benefits.

What Counts as a Qualifying Event?

Only specific events qualify employees to make mid-year changes to their benefits. Below are examples of qualifying events:

  • Legal marriage, legal separation, divorce or death
  • Change in domestic partner status
  • Gain or loss of an eligible dependent for reasons such as birth, legal adoption, placement for adoption, foster or death
  • Dependent satisfies or no longer satisfies eligibility requirements for reasons such as reaching the dependent child age limit
  • Changes in the legal spouse’s or domestic partner’s employment affecting benefits eligibility
  • Changes in the legal spouse’s or domestic partner’s benefits coverage with another employer that affects benefits eligibility
  • Change in employee work status affecting benefits eligibility
  • The employee enters and/or is discharged from military service
  • Eligibility for enrollment in Medicare/Medicaid
  • Children’s Health Insurance Plan (CHIP) eligible

How to Make a Life Status Change

If you experience a qualifying event, follow these steps to update your benefits:

  • Notify the Office of Human Resources within 30 days of the event.
  • With the support of an HR representative, complete and submit your life status change in Elon Benefits Hub. View the Elon Benefits Hub life status change guide.
  • Provide all required supporting documentation, such as marriage or birth certificates, by uploading to Elon Benefits Hub or submitting to the Office of Human Resources.

Forms and Documents

Life Status Change Guide

Review the life status change guide page here.

Steps for Submitting a Life Status Change in the Elon Benefits Hub

Access the Elon Benefits Hub either on your computer or mobile device.You will experience the following screens (in order).

Login Screen

Enter your Elon account information, username and password to sign into the Elon Benefits Hub via single sign-on (SSO).
You’ll see the new hires Welcome screen.

Note: You will be asked to review, agree and accept the privacy policy on your initial login to the Elon Benefits Hub.

Welcome Screen

On the home screen, click on the blue Start Life Event button. You can click on your profile icon in the upper right of the screen to select between English and Spanish.

Start Life Event Screen

  • Choose your life event from the dropdown list.
  • Enter the life event date (required).
  • Enter any notes (optional).
  • Click the blue Looks Good, Continue button.
  • If you get logged out or time out of the system, you can continue when you log back in by clicking on the blue Continue Enrollment button.

My Profile Screen

You can adjust your profile.

You have the option to:

  • customize an avatar by choosing an avatar, skin tone, hair color, and shirt color
  • click on the Upload Picture button, or
  • click on Skip for Now to bypass this step

You can click the blue Let’s Continue to proceed to the Manage My Information screen.

Note: Whichever option you choose above, this does not affect your picture within Colleague or any other system. It is intended to personalize your experience in the Elon Benefits Hub.

Manage My Information Screen

  • Next, you have the option to Edit Info by clicking on the button. Please note: Grayed out boxes contain information that was auto populated into the hub. You cannot change this information.
  • Scroll down to select your Preferred Mode of Communication from the Elon Benefits Hub.
  • You can also check the box to consent to receiving text messages from the system. These messages will not contain sensitive information. The messages will be informational in nature.
  • Preferred Language: In addition to clicking on your profile icon on the top right corner of the screen (on a computer) to select to have the Elon Benefits Hub display information in English or Spanish, you can:
    • Click on Edit Info.
    • Scroll to the bottom under and under Personal Information, select your preferred language between English and Spanish.
  • After you have completed the Manage My Information tasks, click on the Let’s Continue button (once it is blue).
  • You will be taken to the Manage My Family screen.

Manage My Family Screen

On the Manage My Family screen, you can add, edit, or remove dependents by clicking the + Add Family Member button, the Remove link, or the Edit link.

  • If you do not have any dependents, simply click on Let’s Continue to go to the next task.
  • You can view, add, edit or remove dependents on this screen.

Adding a Dependent

When you click the + Add Family Member button, you have the choice of selecting an avatar for the dependent, uploading a picture, or skipping that step for each dependent.

Required fields include:

  • First Name
  • Last Name
  • Social Security Number (SSN). If the life status changes is a birth and you do not have the child’s SSN, please contact Human Resources at (336) 278-5560 for specific instructions.
  • Gender (Here, gender means the sex assigned at birth since this is required by the providers for benefits.)
  • Birthdate
  • Relationship (to you)

Optional fields:

  • Middle Name
  • Lives at Home (checkbox)
  • Address of Dependent if at a different address and lives at home is not checked

Important Note: If you add a new family member, the family member may not be added to your benefits automatically. You still may need to add the family member to any applicable benefits.

  • Click Save once all the required information is completed.
  • Click + Add Family Member button to add additional dependents.
  • Once you have added all your dependents, click Let’s Continue at the bottom of the screen.

Complete My Profile Questionnaire Screen

The questionnaire on this screen ensures that the technology and logic behind Elon Benefits Hub makes recommendations that are tailored to your specific needs and situation.

  • Once you have completed the questionnaire, you are able to click Let’s Continue to go to the Benefits screen.

Select Your Benefits Screen

Important Note: To submit a life status change and adjusted benefits, you must view or explore ALL benefits presented to you in the Elon Benefits Hub.

The Elon Benefits Hub has been configured to only display the benefits that are available and applicable to you.

  • Click Explore to start enrolling in your benefits.
  • To view or to make a change after an earlier selection and before submitting your final enrollments, click the View/Change button.
  • Once you have completed your review and adjusted enrollments, click Let’s Continue to move to the next step.

Once you click the Explore or View/Change button beside a benefit, you’ll experience these features on the Benefits pages:

  • Learn More – Benefits descriptions with a Learn More button to access additional details and links to related resources.
  • Back – If you do not want to continue in a specific benefit, click on the Back text toward the top of your screen.
  • Who’s Covered – Checkboxes you use to indicate who is covered by the benefit when the option is available.
  • Coverage Level – Once you have selected the people who will be covered, the benefit coverage level will display (examples: employee only, employee + children, employee + spouse, employee + family)
  • DecisionIQ Suggestions – If you have completed the DecisionIQ questions, the screen will display a suggested selection. You are not required to select the suggested option!
  • Information Boxes (blue) – As you explore your enrollment options, the screen sometimes displays blue informational boxes to guide you and let you know what may be coming next.
  • Add to Compare (Medical and Vision only) – You can select two or more options to compare and then the Let’s Compare button will turn blue indicating that you can compare options for that benefit.
    • The first screen, after selecting Let’s Compare, provides a Comparison Summary with 3 keys differences in the selected options.
    • You can scroll down to select the Detailed Comparison button which will display more detailed differences between the plan options.
  • Slider – On Optional Employee Life and Optional (Voluntary) Spouse Life, you will see a slider to move to select coverage amounts.
    • For Optional Employee Life, there is a slider to select the amount of coverage you desire. Up to $20,000 is guaranteed.
    • If you elect more than $20,000 up to $200,000, a blue box warning is triggered that says, “You have selected a coverage amount that is greater than the guaranteed amount. You will need to complete an evidence of insurability (EOI) survey before you are approved.”
    • For Optional (Voluntary) Spouse Life, the slider moves up to $20,000 which is the maximum amount available and is guaranteed coverage without an evidence of insurability (EOI).
  • Per Pay Period Cost to You – Once you select a benefit, the benefit screen will display the amount of the benefits premium that you will be responsible for each pay period.
    • Elon Benefits Hub stores your pay cycle information, so the system shows accurate per pay period costs based on whether you are paid biweekly or monthly.
  • Overall Per Pay Cost to You – Toward the top of your screen, the running total of the benefit costs for all elected benefits will display on the screen along with the words Per Pay Period.
  • Decline Coverage – If you are not interested in a benefit that is optional to you, scroll down to click on the Decline Coverage button.

Note: In the Employer-Paid section, there is nothing to select. However, you must still click the button for each benefit to acknowledge it, whether it says Keep Election or I Understand on the button.

Once you have completed your enrollment, click Let’s Continue to move to the next step.

Benefit Details Screen

On the Benefit Details screen, you are required to:

  1. Add Your Beneficiaries for all your coverages requiring beneficiaries.
    • You can select from existing beneficiaries by marking the checkboxes next to the desired person(s), or by clicking on the Or Create a New One text.
    • When you click on the checkbox beside a person’s name, you will be asked if you want to add that beneficiary to all benefits
  2. Determine the percentage of Allocations to each beneficiary.
    • The percentage of allocation must equal 100% for each coverage requiring beneficiaries for the Let’s Continue button to turn blue indicating you can continue.

Review Screen

On the Review screen, you’ll be shown your cost per pay period total figure and Elon’s contribution total per pay period.

  • On the Review screen, you also have the option to View/Change an of your benefit elections before clicking on the blue Checkout button on the bottom.
  • Important: Once you click on Checkout, you will see a warning appear that reads, “Ready To Check Out?”
  • Take a moment to ensure you have the right benefits in place before proceeding to checkout.
  • You have 30 days from the date of hire to complete your enrollments. So, you have time to save your progress without checking out immediately.
  • Once you check out, all changes will be finalized and implemented immediately.
  • On the confirmation warning screen, you can decide whether to select Cancel or Confirm.

Welcome Screen (After Enrollment)

Once you click Confirm on the Review screen pop-up warning, you will be taken to the welcome screen.

The message “We have received your life event request, and it is currently being reviewed. Your benefit selection changes will remain pending until your life event has been approved.”

Need Help?

If you have questions about what qualifies as a life event, how to complete your paperwork, or need forms in an accessible format, please contact the Office of Human Resources.

Contact HR