TimelyCare Virtual Services

Elon University has partnered with TimelyCare to provide free health and well-being resources to all students. TimelyCare provides virtual access to medical and mental health services anywhere in the U.S., 24/7 at no cost to students.

This comprehensive platform supports your well-being with flexible, confidential services accessible from any web-enabled device — including your phone, laptop, or desktop.

Available Services

• Medical – On-demand or scheduled access to licensed medical providers for common concerns like colds, flu, sinus infections, allergies, and more — anytime, anywhere.
• TalkNow – 24/7, on-demand access to mental health professionals for immediate support about anything you’re experiencing — no appointment needed.
• Scheduled Counseling – Speak with a licensed counselor via scheduled virtual appointments (up to 12 sessions per year). Evening and weekend slots are available for added flexibility.
• Health Coaching – Meet with a certified health coach to support lifestyle goals like better sleep, stress management, nutrition, or weight management.
• Psychiatry (by referral only) – Limited psychiatric services are available through TimelyCare by referral. Students must first contact Elon Counseling Services at 336-278-7280 to determine eligibility. To qualify, students must demonstrate:
  • Financial need or hardship
  • A familial barrier to accessing recommended care
  • Urgent need for acute stabilization (e.g., disruption to sleep, hygiene, appetite)
• Group Sessions – Participate in virtual guided meditation, yoga, and other themed sessions offered regularly throughout the year.

How to Get Started

1. Visit the TimelyCare website
2. Register using your Elon email address and full name
3. Start using services on any device — available 24/7 nationwide, including during breaks and holidays

For additional information, questions, or if you’re unsure which service is right for you, contact Jana Lynn Patterson, dean of student health and well-being and associate vice president for Student Life, at patters@elon.edu.

Frequently Asked Questions